Xero

Financial Planning and Analysis

• Lead our financial planning and analysis efforts across Xero’s Product & Technology function
• Partner closely with senior leaders to provide valuable insights and recommendations
• Develop and execute financial strategies that align with Xero’s ambitious product objectives
• Oversee all financial planning and analysis across Cost to Serve, Product, Technology and Engineering sub-functions
• Foster a culture of critical evaluation and justification for capital allocation decisions
• Champion business casing, accurate forecasting, and workforce planning
• Build, mentor, and manage a high-performing team

Senior Director – Product and Technology Finance

Account Executive

• Drive new business growth by identifying and qualifying enterprise opportunities
• Lead complex, multi-stakeholder sales cycles and discovery sessions
• Manage a defined account list and maintain accurate pipeline forecasts
• Collaborate on introductory events, webinars, and partner forums

Enterprise Account Executive

Customer Success Manager

• Directly shape how firms adopt and embed Xero into their practice
• Build out business plans with partners
• Collaborate closely with Enterprise Account owners
• Attend events and run workshops to maintain a healthy pipeline
• Educate partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars.

Associate Partner Success Manager

• Be the primary point of contact for a portfolio of enterprise accounting and tax partners.
• Shape how firms adopt and embed Xero into their practice.
• Convert opportunities within your allocated accounts, building out business plans with partners.
• Collaborate closely with Enterprise Account owners to ensure a joined-up approach.
• Attend events and run workshops to keep your pipeline healthy and your accounts progressing.

• As an Associate Enterprise Partner Success Manager at Xero, you will be the primary point of contact for a portfolio of enterprise accounting and tax partners across your territory.
• Your work will directly shape how these firms adopt and embed Xero into their practice — converting opportunities within your allocated accounts, building out business plans with partners, and collaborating closely with Enterprise Account owners to ensure a joined-up approach.
• You will attend events and run workshops as you work to keep your pipeline healthy and your accounts progressing.
• Initially, you will focus on getting up to speed with your allocated territory — understanding your partner portfolio, identifying growth opportunities, and building your outbound prospecting cadence to drive pipeline.
• Working alongside Enterprise Account owners to contribute to partner strategies, supporting Xero adoption across enterprise accounting and bookkeeping firm offices.
• Managing partner relationships through consultative engagement — in person meetings, virtual consultations, workshops, and events — while keeping Salesforce CRM updated and account hygiene tight.
• Educating partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars.

Engineer

• Deliver critical features for Xero's success in the UK
• Solve complex problems across Xero’s products
• Collaborate with a versatile team of professionals
• Work on diverse projects from Payments to Accounting to Payroll

People Operations

• Support daily operations of the global People team.
• Oversee end-to-end coordination of the employee lifecycle including onboarding, internal movements, and offboarding.
• Maintain data integrity within people systems and act as a trusted contact for employee queries.
• Contribute to workplace culture and empower regional teams through administrative support.
• Drive continuous improvements and efficiencies within Workday, JSM, and related workflows.

People Experience Coordinator – 6 month Contract

Consultant

• Act as a strategic advisor and technical expert for partners
• Bridge the gap between sales strategy and customer success
• Translate partner requirements into scalable approaches
• Guide partners through their journey with Xero from initial design to implementation
• Develop customised product demonstrations for partners
• Present at industry events to educate the community

Partner Consultant

• Establish and grow relationships with strategic accounts
• Assist firms in developing their online strategies
• Manage the pre-sales process and ensure commitments are delivered
• Work as part of a coordinated sales team and collaborate with partners
• Monitor strategic accounts progress through the sales cycle
• Update CRM system with all client communications
• Manage inbound sales calls and support Senior Account Managers to manage tickets

Strategic Account Executive

• Support the daily operations of the global People team.
• Oversee the end-to-end coordination of the employee lifecycle.
• Maintain data integrity within people systems and assist with employee queries.
• Contribute to a supportive workplace culture.
• Drive continuous improvements within Workday, JSM, and related workflows.
• Upgrade internal knowledge bases and documentation.

People Experience Coordinator

• Oversee end-to-end coordination of the employee lifecycle
• Ensure seamless onboarding, internal movements, and offboarding processes
• Maintain data integrity within people systems
• Act as a trusted point of contact for employee queries
• Empower regional teams to focus on strategic initiatives by managing foundational administrative operations
• Identify system friction points and scale automation/AI wins

Customer Support

• Act as a brand ambassador and trusted advisor, ensuring customers unlock the full value of Xero.
• Provide high-quality support and guidance through various channels.
• Engage in proactive call campaigns to assist customers.
• Utilize modern tools and technology, including Generative AI, to enhance customer support delivery.
• Manage and resolve customer cases using platforms like Salesforce.
• Adapt to the evolving CX strategy and product landscape in a high-change environment.

Customer Experience Specialist

Sales Operations Manager

• Empower Americas sales communities by delivering strategies and programmes that drive excellence and behavioural change.
• Serve as a consultant to sales leaders in the USA and Canada, ensuring teams possess the skills, mindset, and tools needed.
• Help amplify sales culture during a period of growth to influence revenue outcomes by equipping sellers with needed tools.
• Join the North America Sales Enablement team to offer integrated coaching and resources that improve productivity.
• Focus on localising and embedding Global Sales Enablement learning programmes for the Americas market.
• Optimise toolstack, including Salesforce, Highspot, and Gong, to drive data quality and seller efficiency.
• Pilot AI-assisted workflows and automated call feedback tools to enhance coaching outcomes.
• Project manage strategic learning initiatives that facilitate partners’ adoption of multiple products and selling full platform value.

Sales Enablement Business Partner – Americas

Account Manager

• Build, educate, and grow Xero's Partner channel through effective territory management
• Prioritise portfolio of partners to optimise calling time
• Identify opportunities to design longer-term deals
• Engage with existing partners to build rapport and support online migration strategies
• Maintain accurate records within Salesforce
• Increase percentage of certified partners and drive attendance to Xero events

Inside Account Manager

Product Manager

• Be accountable for all the equivalent product management responsibilities, at a product area level, including:
• Network across Xero to ensure the products within the portfolio connect to Xero’s strategy,
• objectives and future
• Develops trusting relationships with senior level stakeholders, where conversions lead to
• actionable outcomes
• Articulates a narrative to a diverse set of senior stakeholders to influence outcomes
• Be accountable for all the equivalent product management responsibilities, at portfolio /
• sub-portfolio(s) level, including:
• Understand the Xero context, map out the Xero landscape and identify related value
• streams that might create collaboration opportunities or dependencies
• Define customer vision, bring to life the long-term future state - the difference you're
• going to make in your customers' lives
• Define scope and approach, define our approach to realising the vision, identifying the
• big bets we're going to make and the significant value drops to customers over time,
• including the outcomes we hope to achieve
• Developing a support strategy and plan, create low-fidelity solution concepts to
• explore the solution space and determine the right direction. De-risk assumptions of
• value, usability, feasibility and viability, in ongoing #testlearnrefine loops, increasing
• investment in solution only as confidence grows. Create high-level concepts to
• demonstrate the ideal future experience and set a north-star aspiration to guide future
• decision making
• Launch & monitor, align with Customer teams on launch timing, approach and
• specifics based on the agreed Customer Value Proposition. Lock in external messaging
• and other outward-facing assets. Run through a checklist of all the things that need to
• be considered when launching a new product or feature.
• Collaborate internationally to create horizontal alignment across Xero
• You demonstrate and amplify Xero’s Values

Senior Director – Product and Technology Finance

Enterprise Account Executive

Associate Partner Success Manager

Associate Partner Success Manager

Associate Partner Success Manager

Engineer

People Experience Coordinator – 6 month Contract

Partner Consultant

Strategic Account Executive

People Experience Coordinator

People Experience Coordinator

Customer Experience Specialist

Sales Enablement Business Partner – Americas

Inside Account Manager

Director of Product Management