Xero

Onboarding Specialist

• Own the customer experience from first contact through the early stages of the customer journey
• Engage directly with new subscribers during their first 90 days
• Guide customers through key workflows and address pain points
• Deliver live product overviews, discovery calls, tailored product demonstrations, and webinars
• Guide new subscribers through setup milestones including bank feeds, invoicing, bills, and reconciliations
• Use Salesforce or HubSpot to track customer interactions, manage pipelines, and document feedback
• Identify opportunities for customers to benefit from connected ecosystem apps
• Facilitate warm handoffs where needed
• Collaborate with marketing, customer success, and product teams
• Share insights, refine onboarding journeys, and continuously improve customer processes

Small Business Onboarding Specialist

Account Executive

• Grow and manage Xero's relationships with accounting and bookkeeping firms in the assigned territory
• Build, educate, and grow Xero's Partner channel
• Manage the regional territory of 225 accounting and bookkeeping firms across Auckland
• Identify opportunities and develop business plans for larger, longer-term deals
• Increase the percentage of certified partners through targeted education and re-certification attendance
• Drive attendance at Xero sales events
• Present updates on Xero features and functionality
• Support partner engagement and product adoption
• Build digital strategies that help small businesses become more efficient using Xero's tools
• Report to the Partner Sales Manager and collaborate with the four-person partner growth team and Solutions Consulting team

Backend Engineer

• Partner with database engineers and product development teams to ensure the resilience, quality, and performance of Xero's core database platform
• Apply technical due diligence and modern AI tooling to optimise day-to-day operations across the SQL Server fleet
• Proactively manage database risks, changes, and releases
• Plan and execute end-to-end migrations from SQL Server to Aurora Postgres RDS
• Integrate AI tools into engineering workflows for query analysis, risk identification, and proactive maintenance
• Consult with product development teams on schema design, query tuning, and database observability using AWS tools
• Provide strategic guidance on query performance and database design
• Support product teams in building sustainable, scalable infrastructure for millions of customers
• Collaborate with senior database engineers and internal product squads through daily standups and technical collaboration

Senior Engineer – Database

SEO Marketing

• Shape the future of Xero’s global Paid Search program
• Evolve the technical foundations of the global SEM program
• Build and operationalise AI-powered workflows for optimisation, analysis, reporting and operational processes
• Advance AI-driven SEM capabilities, including automated bidding and decision-making systems
• Implement validation, guardrails and measurement for AI-driven systems
• Identify and deliver automation opportunities that turn manual or complex SEM processes into scalable solutions
• Partner with Data Science, Marketing Technology and Product teams
• Explore emerging search and AI capabilities and test their commercial value
• Work with the Head of SEM and global SEM team
• Share expertise, mentor others and elevate technical capability across the organisation
• Translate complex ideas into clear opportunities for senior stakeholders

Senior SEM Manager

• Evolve the technical foundations of Xero’s global SEM program
• Build and operationalise AI-powered workflows for optimisation, analysis, reporting and operations
• Advance AI-driven SEM capabilities, including automated bidding and decision-making systems
• Establish validation, guardrails and measurement for AI-driven systems
• Identify and deliver automation opportunities that turn manual or complex SEM processes into scalable solutions
• Partner with Data Science, Marketing Technology and Product to connect data, AI and emerging technology to the SEM ecosystem
• Explore and test emerging search and AI capabilities for commercial advantage
• Collaborate with the Head of SEM, SEM specialists, CRO, Performance Marketing and wider cross-functional teams
• Share expertise and mentor team members

• Shape the future of Xero’s global Paid Search program
• Evolve the technical foundations of the global SEM program
• Build and operationalise AI-powered workflows for optimisation, analysis, reporting and operational processes
• Advance AI-driven SEM capabilities, including automated bidding and decision-making systems with validation, guardrails and measurement
• Identify and deliver automation opportunities that turn manual or complex SEM processes into scalable, reusable solutions
• Partner with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into the SEM ecosystem
• Explore emerging search and AI capabilities and test technologies for commercial advantage
• Collaborate with SEM specialists, the Head of SEM, CRO, Product and the wider Performance Marketing organisation
• Share expertise, mentor others and elevate the team’s technical capability
• Translate complex ideas into clear opportunities for senior stakeholders

• Shape the future of Xero’s global Paid Search program
• Evolve the technical foundations of the global SEM program
• Build and operationalise AI-powered workflows for optimisation, analysis, reporting and operational processes
• Advance AI-driven SEM capabilities, including automated bidding and decision-making systems
• Implement validation, guardrails and measurement for AI-driven systems
• Identify and deliver automation opportunities that turn complex SEM processes into scalable, reusable solutions
• Partner with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into the SEM ecosystem
• Explore emerging search and AI capabilities and test their commercial potential
• Collaborate with SEM specialists, CRO and the wider Performance Marketing organisation
• Act as a senior technical voice and translate complex ideas into opportunities for senior stakeholders
• Share expertise, mentor others and elevate the team’s technical capability

Full-stack Engineer

• Lead delivery of high-impact, customer-focused software solutions for partners’ practice tools
• Solve complex, open-ended problems with ownership, technical depth, and operational insight
• Drive cross-team initiatives and build alignment across disciplines
• Influence engineering direction through communication, data-informed decision-making, and collaboration
• Rethink workflows and use artificial intelligence to create new value and capability
• Build full-stack features using React, Redux, C#, ASP.NET, and SQL Server
• Refactor complex monolithic systems, balancing legacy WebForms with modern distributed architectures on AWS
• Research, prototype, and adopt AI-assisted development tools
• Participate in an on-call roster and incident response supporting 24/7 product reliability
• Collaborate with Lead and Principal Engineers using modern software delivery frameworks
• Improve system performance, reliability, and developer efficiency
• Champion agile practices and proactively solve high-stakes logic challenges

Senior Software Engineer

Salesforce Developer

• Partner with the Engineering Manager to set the technical vision for Xero's Salesforce platform
• Translate the technical vision into a clear, sequenced and executable action plan
• Own platform strategy and execution while creating leverage for dependent engineering teams
• Model engineering excellence and build technical capability and development practices across dependent pods
• Challenge the platform architecture and coach engineers across multiple disciplines
• Collaborate with product, security, data governance and AI operations teams
• Own the Salesforce platform's cross-cutting security posture, including access controls, Connected Apps governance, vulnerability remediation, and security tooling decisions
• Own deployment pipelines and the release-engineering program across major annual release cycles
• Champion automation and improve developer experience for engineers shipping changes
• Own data governance, GDPR data deletion, retention, archival strategy, and compliant data-handling standards
• Maintain and expand platform observability, manage org limits, and mitigate production risk
• Own maintenance and growth of the Salesforce D360 pipeline and its platform integrations
• Set direction for AI operations, including agent registry, observability, evaluation baselines, and Agentforce alignment
• Contribute to Xero's engineering standards and frameworks
• Enable delivery teams to adopt required capabilities and standards

Lead Platform Engineer – Salesforce

Operations

• Lead operational strategy and execution across Customer Experience for Melio
• Lead the Operations function supporting Melio Customer Experience teams
• Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale
• Own operational performance management, metrics, reporting, and insights
• Partner with CX Analytics to build dashboards and reporting
• Lead Workforce Management, Quality Assurance, and CX Systems Operations
• Improve productivity, efficiency, and customer experience through process optimisation, tooling improvements, and operational innovation
• Lead strategic projects and change initiatives with cross-functional teams
• Partner with Product and Engineering to improve products, processes, and customer experiences
• Support operational planning, goal setting, prioritisation, resource planning, and investment decisions
• Advise CX and business leaders using data, insights, and operational expertise
• Build, coach, and develop a high-performing operations team
• Manage role-related risks, compliance, and regulatory obligations

Operations Manager

Product Manager

• Build risk capabilities enabling Xero customers to accept payments securely, reliably, and with minimal unnecessary friction
• Own product strategy and roadmap for merchant and transaction risk
• Build merchant eligibility, underwriting, risk segmentation, financial exposure management, and ongoing monitoring capabilities
• Build transaction fraud detection, monitoring, and decisioning using signals, rules, scoring, velocity, and limits
• Develop controls for disputes, chargebacks, reserves, holds, negative balances, and payout risk
• Build tooling and workflows supporting investigation, review, and risk operations
• Develop reusable platform capabilities for risk decisioning, rules, signals, limits, monitoring, alerts, and case management
• Partner with Engineering and Data on APIs, data models, architecture, and scalable decisioning systems
• Design capabilities supporting multiple processors, payment methods, and markets
• Evaluate build-versus-partner decisions for risk capabilities
• Translate risk appetite and policy into product controls and customer experiences
• Use data to balance fraud and financial loss against merchant friction, transaction conversion, and operational cost
• Establish risk metrics and improve decision quality, false-positive rates, and loss performance
• Identify emerging merchant, fraud, and loss patterns and evolve controls
• Collaborate with Risk, Compliance, Engineering, Data, and Operations
• Ensure legitimate merchants experience minimal friction, higher-risk merchants and transactions receive appropriate treatment, and losses remain within risk appetite
• Scale risk capabilities and decisioning across processors, payment methods, and markets

Lead Product Manager – Payments Risk

Machine Learning Engineer

• Lead the design and implementation of large-scale, production-grade distributed systems powering AI features for millions of daily users
• Own architecture decisions to keep systems flexible, cost-effective, and robust
• Direct distributed-systems strategy
• Manage technical debt across the AI Products estate
• Champion engineering excellence across the AI Products team
• Mentor junior engineers
• Collaborate across Xero to enhance data usability
• Partner with Applied Scientists to build interfaces and harnesses that transition models from research into production
• Design and build scalable distributed production infrastructure for generative AI features
• Use Python, SQL, Spark, or Dask to handle web-scale data workloads
• Deploy systems to AWS and Kubernetes
• Integrate production-ready Large Language Model technologies into product features
• Reduce toil and deliver data-driven insights for small businesses

Senior Machine Learning Engineer

Solutions Engineer

• Act as a key technical expert and strategic partner to the sales team and accounting partners
• Own the technical solution strategy for assigned opportunities
• Translate complex partner needs into scalable workflows supporting long-term platform adoption and value
• Lead technical scoping, workflow mapping, and custom solution design alongside sales teams
• Support partner migrations and technical implementations using cloud accounting and workflow tools
• Deliver product demonstrations and technical consulting sessions to help partners upskill their teams
• Gather partner feedback to inform product development and influence future platform capabilities
• Identify risks early and guide seamless product implementations
• Collaborate with sales, product, customer success, and internal teams to solve operational roadblocks and support partner success

Solutions Consultant

• Shape how Xero’s technology organization operates in the AI era
• Build shared platforms and operating models enabling AI-native delivery across Xero
• Develop AI harnesses, model gateways and agents to improve delivery speed, safety, efficiency and reduce toil
• Drive initiatives across the full delivery lifecycle, combining strategy, execution and measurable organizational impact
• Drive decision-making across products and teams
• Connect work across different phases of development
• Train and coach others in strong AI product practices
• Build and scale capabilities behind Xero’s AI-native delivery model
• Align stakeholders on strategy and priorities
• Set baselines for adoption, delivery speed, cost, quality and technology health
• Publish quarterly roadmaps, operating models and governance approaches
• Move high-value workflows from pilot into repeatable adoption
• Build relationships with Engineering, Security, Data and other teams

Lead Product Manager – AI Enablement

• Lead the strategy and execution of AI Shared Services platform areas, including Eventing, Communications and Search
• Turn fragmented tools and experiments into coherent, reusable capabilities
• Set the strategy for the AI Shared Services domain and develop the roadmap for upcoming quarters
• Establish key metrics and dashboards to track progress and success
• Build relationships with stakeholders across the business
• Grow adoption of shared AI capabilities across multiple product and engineering teams
• Collaborate with Product, Engineering, Security, Infrastructure, Data and Operations
• Partner with product areas across Xero
• Grow people and teams and connect their work to the broader business objectives

Small Business Onboarding Specialist

Account Executive

Senior Engineer – Database

Senior SEM Manager

Senior SEM Manager

Senior SEM Manager

Senior SEM Manager

Senior Software Engineer

Lead Platform Engineer – Salesforce

Operations Manager

Lead Product Manager – Payments Risk

Senior Machine Learning Engineer

Solutions Consultant

Lead Product Manager – AI Enablement

Head of Product – AI Shared Services