Xero

Customer Support

• Play a vital role in ensuring customers unlock the full value of Xero
• Provide high-quality support and guidance through various channels
• Help build a stronger economy and empower the community behind small businesses
• Engage in proactive call campaigns
• Manage and resolve customer cases using platforms like Salesforce

Customer Experience Specialist

• Play a vital role as a brand ambassador and trusted advisor
• Provide high-quality support and guidance through various channels
• Engage in proactive call campaigns for customer actions
• Utilize modern tools and technology for customer support
• Manage and resolve customer cases using platforms like Salesforce
• Adapt to the evolving CX strategy and product landscape

Account Executive

• Lead commercial relationships with accounting and bookkeeping firms.
• Drive sustainable adoption and revenue growth of the Melio payments hub.
• Analyze manual payment workflows for digital automation.
• Execute targeted outbound campaigns and office blitzes.
• Utilize Salesforce to maintain pipeline and forecasting.

Enterprise Account Executive, Payments

Accounting Manager

• Impactful Advisory: Consulting with accounting firms to help them embrace digital strategies with the Xero platform.
• Leverage Your Expertise: Apply accounting knowledge and industry experience to solve real-world problems for accounting practices.
• Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.
• Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development.
• Strong Earning Potential: Competitive remuneration packages offer strong financial incentives based on performance.

Accounting Professional – SaaS Sales

Onboarding Specialist

• Ensure a smooth onboarding experience for new subscribers within their first 90 days
• Conduct live product demonstrations via Google Meet for new subscribers
• Collaborate with customers to understand their business requirements and goals
• Identify opportunities for upselling or cross-selling additional apps
• Document customer interactions and resolutions
• Maintain deep knowledge of accounting software features and industry best practices

Small Business Onboarding Specialist

Chief of Staff

• Act as a strategic operational partner to the VP of US Sales
• Streamline complex workflows and manage high-level projects
• Coordinate large-scale partner activations including conferences and roadshows
• Establish robust operational rhythms for leadership meetings
• Manage the end-to-end US Partner Funds process
• Support logistics and planning for Sales Kickoffs and leadership offsites

Associate Chief of Staff, US Sales

• Responding to inbound interest and conducting discovery to understand the unique workflows and needs of prospective small businesses.
• Owning a personal pipeline to progress opportunities from initial discovery through to subscription using tools like Salesforce.
• Leading 1:1 or small-group onboarding sessions via webinar to help new users master key features like bank feeds, invoicing, and reporting.
• Identifying and presenting ecosystem apps or additional services that align with a customer's specific business goals.

Engineering Manager

• Lead and grow multiple engineering teams
• Deliver high-quality software for small business customers
• Advocate for AI-first methodologies
• Champion adoption of responsible AI architecture
• Define hiring strategies and grow high-performing talent

Head of Engineering

• Lead and develop a high-performing team dedicated to supporting US-based Melio customers
• Ensure empathetic, accurate, and timely assistance across all support channels
• Contribute to the global CX strategy and drive performance
• Represent the voice of the customer for positive business change
• Collaborate with local leadership and international peers
• Focus on supporting US-based customers to manage the Melio business payments platform
• Build and develop the team through recruitment and coaching
• Drive team performance against customer satisfaction, quality assurance, and response times

Customer Experience Lead

• Guide new customers through their onboarding journey
• Run discovery calls and product demonstrations
• Solve customer pain points
• Contribute to building a stronger economy through small businesses

Sales

• Lead a field-focused team dedicated to driving deep activation and usage across strategic national franchise networks.
• Execute a repeatable field playbook to empower individual offices to thrive on the Xero platform.
• Act as a hands-on sales coach, raise the bar on pipeline discipline and activity.
• Remove friction and amplify successful strategies by partnering with internal success managers and cross-functional teams.
• Develop and refine coverage models and playbooks for large, multi-location franchise networks.
• Establish a high-rigor operating cadence including weekly 1:1s, call coaching, and pipeline reviews.
• Drive adoption of key ecosystem solutions like Melio and Syft to ensure full value understanding of the Xero platform.
• Collaborate with Marketing to design and launch activation sprints and office blitzes driving rapid product usage.

Manager, Enterprise Sales

Product Manager

• take ownership of critical initiatives for Xero’s global growth
• focus on monetising products for small businesses
• lead the definition of the next decade of billing strategy
• mentor junior Product Managers
• collaborate with cross-functional teams to manage pricing strategies
• migrate billing backbone to Chargebee
• implement AI-driven monetisation features
• partner with senior leadership to shape long-term vision for product packaging

Lead Product Manager, Subscription and Billing

Client Partner

• generating and qualifying high-quality leads for sales pipeline
• proactive outreach to accountants and bookkeepers
• conducting deep research into potential partners
• refining lead generation strategies with Account Executives
• ensuring impeccable CRM data

Partner Development Representative

Sales Operations Manager

• You will be a key driver of commercial outcomes, sitting at the heart of the UK go-to-market performance.
• Your focus will be on turning high-quality analytics into the clear, actionable insights that help our leaders and sellers make better decisions every day.
• By balancing short-term operational requests with longer-term improvement initiatives, you will ensure our sales processes are repeatable and scalable.
• You will create a lasting impact by documenting clear, practical ways of working that reduce friction and make it easier for our teams to succeed.
• You will support the Sales Operations Lead with critical forecasting, territory management, and partner segmentation initiatives.
• You will gain hands-on exposure to our core technology stack, including Salesforce, Snowflake, Tableau, Gong, and Clari.
• You will build and maintain the dashboards and reports that provide the foundation for commercial decision-making.
• You will identify opportunities to drive efficiency by capturing feedback from the sales team and turning it into process improvements.

Sales Operations Analyst

Affiliate Manager

• join the team as a Senior Reward Partner, acting as the primary compensation advisor for a global business function.
• own the reward relationship end-to-end, moving beyond a service desk model to become the authoritative voice that senior leaders consult before making critical talent decisions.
• design, implement, and evolve reward programmes that align with Xero’s strategy to attract and retain key talent across your portfolio.
• make a tangible impact by proactively surfacing where reward strategy needs to shift and leading high-stakes projects like the annual salary review.
• influence how stakeholders think about reward trade-offs, reframing cost discussions into strategic retention investments.

Customer Experience Specialist

Customer Experience Specialist

Enterprise Account Executive, Payments

Accounting Professional – SaaS Sales

Small Business Onboarding Specialist

Associate Chief of Staff, US Sales

Small Business Onboarding Specialist

Head of Engineering

Customer Experience Lead

Small Business Onboarding Specialist

Manager, Enterprise Sales

Lead Product Manager, Subscription and Billing

Partner Development Representative

Sales Operations Analyst

Senior/Lead Reward Partner