Lead Product Manager – Payments Risk

Xero

Lead Product Manager owning merchant and transaction risk capabilities for Xero’s small-business payments platform. Scaling fraud, underwriting, disputes, and loss controls across markets.

Posted 9/3/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$178,600 - CA$223,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and managing risk capabilities within payments platforms, focusing on merchant and transaction risk, fraud detection, and financial exposure management. Proficient in leveraging data-driven decision-making to enhance product strategy and customer experience while ensuring compliance and operational efficiency.

Highest-signal resume keywords

Payments Risk Product ExperienceProduct Management in Payments EnvironmentFraud Detection and DecisioningRisk Decisioning CapabilitiesAnalytical Skills in Fraud and Transaction Data

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Merchant Risk AssessmentTransaction MonitoringFinancial Exposure ManagementRisk SegmentationChargeback ManagementData-Driven ModelsRisk Metrics EstablishmentUnderwritingFraud DetectionOngoing Monitoring

Soft Skills

Strong Product JudgementCollaboration with Cross-Functional TeamsDecision-Making Balancing Experience

Tools & Technologies

APIsData ModelsScalable Decisioning Systems

Certifications & Qualifications

Working Rights for Country of Role

Industry Keywords

Payments PlatformPSPAcquirerPayFacMarketplaceKYCKYBRisk ComplianceFraud ManagementTransaction Conversion

About the role

Key responsibilities & impact

Build risk capabilities enabling Xero customers to accept payments securely, reliably, and with minimal unnecessary friction
Own product strategy and roadmap for merchant and transaction risk
Build merchant eligibility, underwriting, risk segmentation, financial exposure management, and ongoing monitoring capabilities
Build transaction fraud detection, monitoring, and decisioning using signals, rules, scoring, velocity, and limits
Develop controls for disputes, chargebacks, reserves, holds, negative balances, and payout risk
Build tooling and workflows supporting investigation, review, and risk operations
Develop reusable platform capabilities for risk decisioning, rules, signals, limits, monitoring, alerts, and case management
Partner with Engineering and Data on APIs, data models, architecture, and scalable decisioning systems
Design capabilities supporting multiple processors, payment methods, and markets
Evaluate build-versus-partner decisions for risk capabilities
Translate risk appetite and policy into product controls and customer experiences
Use data to balance fraud and financial loss against merchant friction, transaction conversion, and operational cost
Establish risk metrics and improve decision quality, false-positive rates, and loss performance
Identify emerging merchant, fraud, and loss patterns and evolve controls
Collaborate with Risk, Compliance, Engineering, Data, and Operations
Ensure legitimate merchants experience minimal friction, higher-risk merchants and transactions receive appropriate treatment, and losses remain within risk appetite
Scale risk capabilities and decisioning across processors, payment methods, and markets

Requirements

What you’ll need

Deep, hands-on payments risk product experience
Product Management experience building and operating risk capabilities within a payments platform, PSP, acquirer, PayFac, marketplace, or similar payments environment
Meaningful Product Management experience across merchant risk, including KYB/KYC, merchant onboarding, eligibility, underwriting, merchant risk assessment, financial exposure management, and/or ongoing monitoring
Meaningful Product Management experience across transaction risk, including fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk, and/or payments loss management
Significant Product Management experience in a technically complex payments or fintech environment
Strong understanding of merchant risk, transaction risk, and financial exposure from movement of money
Experience building risk decisioning capabilities using rules, signals, scoring, limits, and data-driven models
Strong analytical skills and experience using fraud, transaction, and loss data for product decisions
Experience partnering with Engineering, Data Science, Risk, Compliance, and Operations
Experience working with payment processors, acquirers, and/or third-party risk providers
Strong product judgement and ability to make decisions balancing customer experience, growth, and risk
Working rights for the country the role is based in
Satisfactory completion of relevant background checks, potentially including credit and criminal history checks

Benefits

Comp & perks

Annual bonus eligibility for permanent employees
Equity (RSU) programs for permanent employees
Performance-based cash or equity (RSUs) incentives depending on role level and company performance
World-class health, wellness, and retirement programs
Wellbeing days
Generous leave
Dedicated professional development budgets
Fair and supportive recruitment experience
Recruitment accommodations or adjustments, including modified interview format, additional assessment time, or assistive technology