Wonder

Account Manager

• Oversee a restaurant portfolio, optimizing their Grubhub account.
• Cultivate restaurant relationships and drive growth.
• Assist restaurants in attracting new diners and boosting order volume.
• Conduct regular check-ins with restaurant partners to gather feedback.
• Respond to restaurant inquiries, account issues, and requests.
• Maintain accurate and up-to-date records of client interactions.
• Participate in training sessions to enhance product knowledge and sales skills.
• Seek opportunities to contribute to team goals and initiatives.

Account Manager, SMB

Customer Success Manager

• Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries.
• Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
• Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
• Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
• Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

Client Success Manager

Operations

• own the end-to-end CTV Ad Tech stack, including architecture, configuration, and performance across programmatic and direct demand
• operate and optimize programmatic demand primarily through SpringServe, with direct demand running through FreeWheel
• lead the technical design and evolution of how demand is prioritized, forecasted, and optimized across the ad stack
• establish and maintain Ad Tech standards, documentation, and lightweight operational processes that enable scale and reliability
• partner closely with Yield to enable experimentation, investigate performance anomalies, and support revenue optimization
• work with Business Operations to ensure Ad Tech behavior is accurately reflected in forecasting, reporting, and revenue analysis
• partner with Programmatic and Revenue Partnerships to translate deal ideas into scalable, technically sound monetization strategies
• manage relationships with Ad Tech vendors and support the evaluation and rollout of new tools and capabilities
• ensure Ad Tech systems and practices align with industry standards, compliance requirements, and best practices

Associate Director, Ad Tech – Operations

• managing an assigned book of business
• serving as the key contact for restaurants
• preventing merchant attrition through communication
• management of paused accounts in your book of business
• updating contracts and processing changes of ownership
• helping merchants attract new diners and increase orders
• resolving inquiries quickly to develop trust with restaurant owners
• ensuring account integrity and accuracy

Associate Account Manager, SMB

• Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints
• Act as a primary internal advocate for clients, providing essential feedback
• Serve as a trusted product expert, providing tailored recommendations
• Proactively identify and resolve client concerns
• Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey

Learning and Development

• Design, develop, build, and maintain blended learning content for our field employees and leaders
• Write strong, measurable learning objectives and tie them to the business goals of the programs
• Evolve Wonder’s blended learning strategy to the next level while partnering and collaborating with all the appropriate teams and stakeholders
• Have mastery of adult learning theories, and how to apply them to common business problems
• Develop and evangelize best practices in training content development
• Manage assigned learning projects to dates, schedules, and intended outcomes
• Build PowerPoint presentations, PDF/Word documents, eLearning modules, videos, and LMS native content

Senior Associate, Learning & Development

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
• Cultivate restaurant relationships and drive growth.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service.
• Conduct regular check-ins with restaurant partners to gather feedback and assess satisfaction levels.
• Respond to restaurant inquiries and account issues, maintaining accurate records of client interactions.
• Participate in training sessions and workshops to enhance product knowledge and sales skills.
• Proactively seek opportunities to contribute to team goals and initiatives.

Data Scientist

• Lead efforts to create scalable, reliable experimentation processes for our evolving Diner & Fulfillment organization
• Define evaluation metrics, design experiments, and conduct manual/ad-hoc analyses
• Leverage the existing Grubhub Experimentation Platform, establish and teach Experimentation best practices
• Build and maintain strong relationships with stakeholders across product, engineering, operations, design, and other areas
• Deliver high-quality solutions through data exploration, data modeling, causal inference and machine learning
• Act as a thought leader in experimentation for Diner & Fulfillment, advising Product, Operations, and Engineering teams on best practices

Senior Data Scientist

Business Operations

• own revenue operations across ad-supported streaming (FAST / CTV) and subscription businesses, with accountability for accuracy, consistency, and reliability
• own financial models and operating forecasts that connect ad delivery, revenue recognition, margin, and cash, and use them to inform commercial and distribution decisions
• develop a working understanding of the ad tech stack (ad servers, SSPs, measurement, reconciliation) and how data flows from delivery to billing to cash
• translate platform, ad tech, and distributor data into finance- and accounting-ready reporting, including gross vs. net revenue, TAC, partner payouts, and recognized revenue
• serve as the primary bridge between Ad Tech, Ad Sales, Programmatic & Revenue Partnerships, Finance, and Accounting on revenue and performance questions
• approve ad revenue, distribution, and partner invoices
• oversee partner reporting, reconciliation, and discrepancy resolution
• track accounts receivable, identify risk, and follow up on late or missing payments
• support clean and predictable month-end and quarter-end close processes
• own core KPIs and dashboards across FAST, CTV advertising, subscriptions, and audience growth
• build financially grounded reporting that connects delivery, revenue, margin, cash, and audience outcomes
• partner with Marketing and Growth leadership to define success metrics and evaluate brand, audience, and subscription initiatives
• support Growth with subscription funnel analysis, unit economics, and retention insights
• translate ambiguous marketing, audience, and platform signals into clear business implications for leadership
• own select distributor and platform relationships from an operational and analytical standpoint
• support negotiation and ongoing management of FAST channel carriage and distribution terms
• monitor platform performance, marketing commitments, and monetization outcomes
• coordinate cross-functionally to ensure strong execution across content, sales, marketing, and product

Director of Business Operations

QA Engineer

• Assist with developing & building consistency in Food Safety programs for Wonder Restaurants.
• Assist HDRs with correct & compliant use of technology that promotes and enables improved Food Safety deliverables.
• Supports the resolution and root cause analysis for restaurants following FSQA visits, 3rd party food safety audit, and/or regulatory visits.
• Complete cadenced FSQA visits to assigned Wonder restaurant locations to assess daily and long-term performance against Food Safety standards.
• Complete all appropriate data entry, detailed trend analysis and report building as assigned related to: Customer Complaints, DOH Inspections, 3rd Party Food Safety Audit.

Manager, FSQA

• Own Wonder’s indirect tax processes, providing expert guidance on approaches for scalable tax calculation and remittance for Sales & Use Tax
• Design, implement and maintain a strong internal control environment aligned with established frameworks (e.g., SOX)
• Optimize monthly accruals and reconciliations, develop processes to assess tax contingencies in accordance with ASC 450
• Service as the functional lead for optimization of sales and use tax calculation and system integrations
• Identifying and implementing new technologies to automate and streamline tax reporting and data collection
• Leverage data to identify and implement tax planning opportunities that will drive cash savings and optimize tax expense
• Partner with Finance and Engineering teams to scope and deliver tax requirements for new system implementations
• Assessing the tax implications of new business initiatives, products, and partnerships,
• Seamlessly integrate newly acquired businesses into our technical infrastructure to support ongoing tax needs
• Instill a mindset of intellectual curiosity within the team

Director, Indirect Tax

Affiliate Manager

• Facilitate 'Dark Training' programs, using unopened locations as full-service simulation environments.
• Facilitate & Audit Train-the-Trainer and Facilitator Certifications for above-store Dark Training support and store-level managers.
• Establish new Training Locations and hubs within the market to enable scalable growth and reduced time-to-readiness, while maintaining quality execution and performance.
• Implement structured development cadence within market, including orientations, training workshops, ongoing manager development, and other learning initiatives.
• Maintain strategic plans for MIT roster & training schedule templates, including location planning and progress tracking, to proactively manage the balanced deployment of MITs throughout their training.
• Own the Training Restaurant program and certifications, working with Market Leadership to assess training effectiveness, identify skills and talent development opportunities, and drive best-in-class results, both in program execution and quality of outcomes.
• Spend 60-70% of the time in the field, facilitating market-level trainings, evaluating training store performance, supporting implementation, and enabling feedback loops.
• Collaborate with the Market Director to create development plans aligned to market needs and to manage weekly check-in cadence to ensure program consistency and alignment.
• Enable market-level training validation reporting across all roles, partnering with Operations Leadership to drive cross-training and developmental outcomes.
• Partner with the Market Director and Regional Managers to develop strategic training plans that drive results on specific operational and training needs in the region.
• Manage feedback for all training programs through post-training surveys, onsite visits, and other methods.
• Partner with the Market Director, Regional Manager, and NSO team to ensure a strong bench of trainers and consistent execution of training standards for New Store Openings.
• Build and implement tools to support development and training execution within stores, in collaboration with Learning and Development content team.

Area Training Partner

• Provide visionary leadership to a portfolio of 110+ restaurants in Texas
• Implement and oversee operational standards and procedures, ensuring consistency in service, food quality, and guest experience
• Lead, mentor, and develop Market Directors, Regional Managers, and General Managers
• Drive financial performance by analyzing key metrics and managing budgets
• Ensure all restaurants comply with health, safety, and legal regulations
• Foster a guest-centric culture by ensuring exceptional service and resolving escalated guest issues
• Champion company culture and values, promoting a positive work environment
• Partner with the New Store Opening and Development teams on restaurant openings
• Work closely with marketing, HR, finance, and supply chain teams
• Act as a key decision-maker in response to crises or unexpected challenges

Regional Vice President – Restaurant Operations

Analyst

• Leverage large, potentially messy data sets to derive insights that guide stakeholders across the company.
• Identify trends and shifts in customer behavior related to the release of new programs and products, and make recommendations for improving retention and driving growth.
• Analyze performance of lifecycle marketing campaigns (acquisition, product marketing, CRM) to develop strategic insights informing marketing investments and optimizations.
• Create reports and dashboards to inform and empower everyone on the team to make better decisions.
• Drive ad-hoc analyses for cross-functional teams including Sales, Operations, Customer Success, Marketing, and Care.
• Find data nuggets, trends, and other analytical goodies that help us grow faster and generate more profit.

Corporate Accounts Analyst

Accounts Receivable

• Prepare and generate accurate invoices for services rendered, adhering to established company policies and client contracts
• Monitor account balances, identify outstanding invoices, apply incoming cash, and initiate collection efforts when necessary; following established procedures
• Perform other duties as assigned by the AR leadership and assist where needed on the Finance Operations team

Account Manager, SMB

Client Success Manager

Associate Director, Ad Tech – Operations

Associate Account Manager, SMB

Client Success Manager

Senior Associate, Learning & Development

Account Manager, SMB

Senior Data Scientist

Director of Business Operations

Manager, FSQA

Director, Indirect Tax

Area Training Partner

Regional Vice President – Restaurant Operations

Corporate Accounts Analyst

Junior Associate, Accounts Receivable