Wolters Kluwer

Product Manager

• Execute the essential responsibilities of managing the lifecycle for shared solutions across CSC’s portfolio of products.
• Mentor and develop members of the team to drive employee engagement and minimize voluntary turnover.
• Ensure product analysts and user experience designers maintain the product backlog in priority order, articulate product feature requirements clearly and following good design principles and monitor product development to ensure work is being undertaken in priority order and completed according to customer commitments.
• Manage the product management life cycle.
• Employ best practices to execute voice of customer and contextual inquiry interviews to identify high value product enhancements, monitor investment ROI and product profitability, and manage through product retirement when necessary.
• Develop and communicate product strategy to align with business objectives.
• Conduct market assessments, using third-party research firms when possible, to inform product roadmap.
• Assess potential roadmap items against business value by developing detailed business cases to determine ROI and present to gain capital investment approval following existing product investment governance processes.
• Develop, prioritize, and maintain rolling 12-month detailed roadmap and 3-year vision for product roadmaps to ensure maximum business value is delivered through time.
• Collaborate with product analysts and designers to assess required product functionality and create compelling UX design for product enhancements.
• Collaborate with Operations, Client Service, and Sales to ensure new product features consider the needs of internal stakeholders as well as customers and prospects.
• Actively plan for feature adoption by existing customers by ensuring migration and support needs are considered in product design.
• Actively seek input of market facing teams for new product ideas, product feature enhancement needs and opportunities to improve customer satisfaction.
• Working in an Agile development method, partner with product development and product analysts to deconstruct product requirements into stories, establish acceptance criteria and design user acceptance testing to ensure final product meets the design.

Lead Technology Product Manager – Health Technology

Financial Planning and Analysis

• Lead forecasting, budgeting, financial reporting, and variance analysis activities.
• Develop financial models, business cases, and executive-level insights to support decision-making.
• Identify risks, opportunities, and performance trends across the organization.
• Lead process improvement initiatives focused on simplification, standardization, and efficiency.
• Partner with cross-functional teams to redesign and optimize finance and operational processes.
• Drive automation and reporting enhancements using modern finance and analytics tools.
• Support finance transformation initiatives, system enhancements, and continuous improvement programs.
• Develop KPIs, dashboards, and performance metrics that improve business visibility and accountability.
• Manage projects and influence stakeholders across a complex, global environment.

Senior Finance Analyst

Sales Operations Manager

• Onboarding & Ramp Design for Sales and BDR hires
• Build the BU’s sales play capability
• Develop and maintain Sales and BDR playbooks
• Design an enablement framework built for change
• Continuous learning program, skills training, product and messaging updates
• Support tactical enablement programs
• Partner with RevOps Manager to align BDR enablement
• Serve as key BU stakeholder for Divisional Enablement team

Sales Enablement Manager

Business Development Rep

• Assist in designing and implementing marketing programs.
• Gather and analyze market and customer data.
• Collaborate with marketing to support lead generation initiatives.
• Participate in the development of pricing strategies.
• Support sales staff in the preparation of sales proposals.
• Maintain and update sales databases and tracking systems.
• Conduct initial outreach to potential clients under supervision.
• Respond to inbound sales inquiries.
• Work closely with internal teams to ensure customer satisfaction.
• Support the execution of sales campaigns.

Sales and Business Development Representative

• Ensure the execution of all strategic initiatives, leading to successful achievement of business operating and revenue goals
• Partner with Product Management, Editorial, Marketing, and Product Marketing to operationalize segment initiatives and ensure product strategy, messaging, and product marketing aligns with CDSP segment strategy
• Manage ongoing dashboard of strategic initiatives and key performance indicators (KPIs)
• Manage and facilitate team operating mechanisms in partnership with segment leadership, Sales Operations and Customer Success
• Assist segment leadership, in partnership with Sales Operations, to optimize sales effectiveness
• Assist segment leadership, in partnership with Product, to manage market-facing innovation engagements and early adopter programs
• Assist segment leadership, in partnership with Editorial, to manage content development and innovation engagements
• Analyze financial data as well as customer purchasing data to structure key business issues related to segment planning and identification of new growth opportunities
• Recommend and optimize appropriate level of functional treatment for various initiatives based on sales growth targets and financial / investment parameters for WK Health
• Lead consulting engagements for Segment leadership, to include growth strategy recommendations, adjacent market entry opportunities, portfolio analysis, and general strategy development / planning
• Manage and develop segmentation strategies for the business to enable initiatives such as segment growth, sales acceleration programs, portfolio management, new product development etc
• Behave in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism

Business Development Director – Strategy

Content Marketing Manager

• Coordinate with research team to ensure timely delivery of materials.
• Assist in implementing research strategies.
• Upload and manage digital content in the content management system (CMS).
• Conduct basic keyword research.
• Monitor website content for accuracy and consistency.
• Assist in the creation of content schedules.
• Perform basic analytics on content performance.
• Support team members in various content-related projects.

Content Management Associate

Customer Support

• Respond to customer inquiries
• Resolve customer issues and complaints
• Process and verify customer orders
• Assist with account upgrades and changes
• Provide detailed product and service information
• Document and escalate issues
• Participate in training new hires
• Update and maintain customer records
• Conduct follow-ups for customer satisfaction

Customer Service Representative

General

• You process and manage complex customer orders and ensure compliance with company standards, particularly regarding data quality and contract maintenance.
• You work closely with day-to-day operations to gain a holistic understanding of workflows and identify optimization opportunities.
• You analyze existing order management processes and identify areas for improvement.
• You develop and implement measures to increase efficiency and optimize processes, for example by leveraging systems, data, or automation opportunities.
• You take ownership of process improvement initiatives and actively drive them forward.
• You collaborate cross-functionally with Sales, Consulting, IT, and other functions.
• You use data for analysis, derive well-founded recommendations for action, and support data-driven decision-making.
• You develop best practices and contribute to the standardization and transparency of processes.
• You support the professional development of the Order Management team.

Order Management Specialist – Process Optimization

• Disziplinarische Führung, Entwicklung und Motivation von Support-Mitarbeitenden im Bereich das Kanzleimanagements
• Gesamtverantwortung für die genannte Support-Domain mit den relevanten Service-Kennzahlen
• Sicherstellung eines qualitativ hochwertigen 1st ‑ und 2nd ‑ Level ‑ Supports für unsere Produkte
• Förderung einer kundenzentrierten und skalierbaren, KI-gestützten Support-Kultur (Change Mindset)
• Durchführung von Mitarbeiter ‑ und Entwicklungsgesprächen , Zielvereinbarungen sowie Coaching
• Unterstützung der Teams bei der Erstellung und kontinuierlichen Verbesserung von Support-Content (z. B. Knowledge Base, Hilfe-Videos, Standardlösungen)
• Enge Zusammenarbeit mit internen Stakeholdern und angrenzenden Fachbereichen
• Aktive Mitgestaltung und Weiterentwicklung von Prozessen, Strukturen und Zusammenarbeit im Support-Bereich unter Berücksichtigung eines Exzellenzgedankens.

Leiter – Customer Service

Account Executive

• Assicurare il raggiungimento del budget assegnato, garantendo gli standard attesi nell’attività di vendita
• Sviluppare un'attività di vendita diretta su nuovi clienti presenti nell’area geografica assegnata
• Sviluppare nuove vendite di software applicativi attraverso attività di hunting rispetto al segmento di riferimento e valorizzazione dei clienti del parco Clienti tramite le attività di upselling
• Collaborare con la Direzione Aziendale nella definizione di piani di prospecting e finalizzarne l’implementazione

Senior Sales Representative

Marketing

• Develop clear, differentiated positioning and messaging for TaxWise solutions, translating product features and innovations into compelling customer value propositions for professional tax preparers and small accounting firms.
• Support the development and execution of go-to-market plans for TaxWise product launches, feature enhancements, seasonal campaigns, and strategic initiatives.
• Create and maintain customer-facing content across digital properties, product pages, email campaigns, webinars, and sales channels to drive awareness, engagement, and conversion.
• Partner with Product Management to understand customer needs, market trends, roadmap priorities, and competitive differentiation.
• Conduct customer, market, and competitive research to identify opportunities for growth and inform product positioning and messaging.
• Help drive adoption of key TaxWise solutions and add-on products, including TaxWise Online, TaxWise Mobile, and integrated research solutions.
• Develop customer lifecycle marketing programs that support onboarding, product adoption, renewals, upgrades, and cross-sell opportunities.
• Collaborate with Sales and Revenue Enablement teams to create high-impact sales tools, competitive battlecards, customer presentations, and value messaging.
• Support demand generation initiatives across paid media, email marketing, webinars, events, content marketing, and partner programs.
• Create compelling customer success stories, testimonials, use cases, and thought leadership content that demonstrate business outcomes and workflow improvements.
• Analyze customer insights, campaign performance, adoption metrics, and market trends to identify opportunities for optimization and growth.
• Support retention and renewal marketing efforts designed to strengthen customer loyalty and reduce churn.

Marketing Specialist

• Independently manage and improve comprehensive revenue operations projects.
• Lead the development and optimization of sales compensation plans.
• Implement and refine advanced sales process methodologies.
• Conduct in-depth analysis of sales metrics to identify performance trends.
• Provide expert guidance on sales tools and systems usage.
• Oversee business planning pipeline management and forecasting.
• Oversee data integrity initiatives and ensure compliance.
• Drive process improvements and operational efficiencies.
• Collaborate with senior leadership on sales strategy execution.
• Evaluate and recommend new sales technologies and tools.
• Support team-wide projects to enhance revenue operations effectiveness.

Sales Strategy Manager

Chief Marketing Officer

• Guide, create, and deliver differentiated product positioning, deliver strong messaging, and create insightful buyer personas and other compelling content that communicates value and supports a buyer’s journey-based sales cycle
• Support the execution of a GTM strategy that specifically relates to product/domain responsibilities
• Perform both primary and secondary market, customer, and competitive research to understand market segments, produce buyer insights, and identify new product opportunities
• Lead in the creation of new product/feature messaging and support product management teams in roadmap development
• Support marketing programs that drive awareness, engagement, and pipeline
• Collaborate with demand-generation teams to build and execute high-response campaigns
• Help field sales, customer success, and partner teams in their efforts to land new prospects and expand business with existing customers
• Enable sales, GTM teams, and strategic partners in positioning Enablon products
• Provide thought leadership and innovative ideas and bring these to the broader marketplace
• Build and grow relationships through customer advocacy (CABs, UGs, corporate events, field activities)
• Build and execute cross-functional projects that align to corporate objectives and deliver clearly defined goals and outcomes

Associate Director, Product Marketing

Research Analyst

• Provide strategic level research leadership for AI-enabled products within Financial & Corporate Compliance (FCC)
• Ensure customer and user experience insights inform product strategy, design, and delivery
• Work in partnership with Product, Engineering, Data Science, and Design to deliver AI-driven solutions
• Collaborate with Leaders in Product Management, UX Design, and Engineering to define user experience research strategy
• Lead planning and execution of user research initiatives
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations

Lead CX/UX Research Consultant, AI-Enabled Experiences

General Counsel

• Serve as legal advisor to Wolters Kluwer’s business in India
• Provide comprehensive legal counseling regarding a broad spectrum of corporate, commercial, and intellectual property matters
• Advise on regulatory compliance and dispute matters
• Manage external counsel
• Educate business teams on contracting forms and intellectual property rights
• Support litigation matters in India
• Draft and review a range of legal documents