Wolters Kluwer

Support Engineer

• Support Sterling, VA Data Center Installation, configuration, maintenance and support of secure high-availability Windows & Linux based server & network infrastructure
• Perform Windows and Linux based system builds
• Perform network switch installations and configurations in complex data center environment
• Maintain & support Internet host servers in 24 x 7 processing environments
• Setup, maintain, and support Active Directory domains (sites, DNS & DHCP)
• Create group policies in Active Directory and manage users/groups
• Configure and support terminal services on Windows servers
• Execute firmware upgrades, OS upgrades, and hardware upgrades
• Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure
• Share on-call rotation with other team members

Lead Support Engineer – Data Center

Product Designer

• Own UX strategy for key Nursing initiatives across education and practice portfolios
• Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
• Frame complex or competing inputs into clear problem statements and opportunity areas
• Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
• Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
• Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
• Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
• Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
• Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
• Design across end-to-end journeys, workflows, and platforms
• Embed accessibility (WCAG) into UX thinking and delivery from the start
• Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
• Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
• Lead and develop UX designers, setting clear expectations and providing ongoing coaching
• Evolve team structure and engagement models as the business scales
• Manage day-to-day resourcing, including oversight of contractors and external partners
• Demonstrate responsible stewardship of allocated resources and delivery commitments
• Foster a collaborative, outcomes-oriented UX culture
• Act as a change agent , increasing UX maturity across partners and teams
• Influence without authority through credibility, clarity, and strong facilitation
• Represent UX effectively in cross-functional and leadership forums
• Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives

CX/UX Design Manager – Nursing

Solutions Engineer

• Own end‑to‑end technical onboarding for partners
• Lead discovery and solution design with partner technical teams
• Maintain an integration roadmap/backlog in collaboration with Product and Engineering
• Serve as the primary liaison between partner engineers and internal teams
• Define integration requirements and produce/oversee technical documentation
• Act as escalation point for partner integration issues

Lead Configuration, Integration Engineer

Human Resources

• Manage and grow a portfolio of existing partnerships across HR technology, benefits administration, and healthcare
• Serve as the primary commercial point of contact for assigned partners
• Identify, qualify, and onboard new partners aligned with HR and Healthcare product strategies
• Support partner driven revenue generation through licensing and co-selling motions
• Track partner performance against KPIs and revenue targets

Senior Partnership Representative – Human Resources, Healthcare

Business Analyst

• Build, enhance, and maintain Power BI dashboards, scorecards, and automated reporting.
• Use Power Automate and automation tools to streamline manual reporting processes.
• Partner with stakeholders to understand business objectives, processes, and information needs.
• Evaluate opportunities to use AI, agentic AI, and machine learning to improve forecasting and insights.
• Analyze operational, financial, customer, and workflow data to identify trends and risks.
• Support measurement of Operational Excellence initiative outcomes by tracking KPIs.
• Create executive-ready insights to summarize risks, trends, and recommendations.
• Support reporting intake process to capture, categorize, and prioritize requests.

Business Analyst, Report Management, Power BI, SQL

• Build, enhance, and maintain Power BI dashboards, scorecards, and automated reporting
• Use Power Automate and automation tools to streamline manual reporting processes
• Partner with stakeholders to understand business objectives, processes, and information needs
• Analyze operational, financial, customer, and workflow data to identify trends and risks
• Support measurement of Operational Excellence initiative outcomes by tracking KPIs for productivity, quality, turnaround time, customer satisfaction, and cost-to-serve
• Assist in developing forecasts, capacity models, and trend analyses
• Monitor SLAs and provide early indicators of performance risk
• Create executive-ready insights to summarize risks, trends, and recommendations
• Support reporting intake process to capture, categorize, and prioritize requests
• Contribute to reporting governance including definitions, naming conventions, and version control.

Business Analyst, Report Management, Power BI

Content Marketing Manager

• Collaborate on cross-functional teams to design and refine AI systems
• Define and maintain clinical indices and decision pathways
• Lead and contribute to validation processes
• Monitor and research regulatory frameworks and risk management strategies
• Serve as a clinical liaison between the AI team and traditional editorial operations

Clinical Content Clinician, AI Strategist

• Support the design, development, and quality of next‑generation, AI enabled tax software solutions
• Partner with product, software engineering, and quality teams to clarify complex rules, define edge cases, validate calculations, and ensure software behavior aligns with practitioner expectations
• Validate depreciation calculations, roll‑forwards, and reporting outputs to ensure accuracy and compliance
• Serve as a domain escalation point for defects discovered during testing

Content Management Consultant – Fixed Asset SME

Outside Sales

• Develop effective sales approaches to target key accounts.
• Engage in in-depth negotiations with higher autonomy to close deals.
• Manage and nurture relationships with key customer accounts.
• Provide accurate sales forecasts and activity reports.
• Identify and analyze market conditions to uncover sales opportunities.
• Handle moderately complex or higher-value sales opportunities.
• Gather and utilize customer feedback to improve sales strategies.
• Act as a mentor and trainer for junior sales staff.
• Collaborate with other departments to ensure customer satisfaction.
• Implement and refine sales techniques tailored to customer needs.

Sales & Business Development Manager – Enterprise Nursing Higher Education

Full-stack Engineer

• Assist in developing and maintaining software applications
• Assist in writing and executing unit tests
• Help identify, log, and track software defects
• Write code following coding standards
• Collaborate with team members
• Utilize version control systems
• Aid in debugging and troubleshooting
• Gain an understanding of project requirements
• Participate in testing and quality assurance activities
• Continuously learn and improve coding skills

Associate Product Software Engineer

Account Manager

• Develop the Partnerships & Licensing Operating Foundation
• Develop standardized processes, workflows, and governance tools to ensure consistency and rigor across Health partnership and licensing activities.
• Create Health partnership templates for business cases, partner evaluations, licensing term sheets, MoUs, pricing models, and executive business presentations.
• Establish and maintain a library of partnership-related policy standards, such as: Scope definitions, rights, entitlements, Renewal structures, Pricing and packaging frameworks, Non-compete and geographic standards, Standard deal components and clauses.
• Embed foundational tools and best practices into divisional processes, playbooks, and approval frameworks.
• Collaborate with Legal, Strategy, business teams and other connected partners in producing all of the above to ensure corporate and cross-functional alignment.
• Provide Partnership Insights and Analysis
• Design and develop Power BI dashboards, reporting structures, and KPIs that allow teams to understand and manage performance across the full cycle of partnership activities.
• Analyze data to identify actionable insights.
• Build and maintain financial models to support deal evaluation, forecasting, and scenario analysis.
• Create Executive-Ready Presentations & Storytelling
• Develop polished, concise presentations that synthesize data, financial assumptions, and business context into clear narratives and recommendations—supporting both the sourcing and signature of new partnerships and the ongoing management, health, and renewal of existing ones.
• Contribute to internal briefings, leadership updates, quarterly business reviews, and partner presentations with compelling, data-driven storytelling.

Business Development – Strategy Consultant, Partnerships Operations, Analytics, Healthcare

General Counsel

• Providing hands-on legal assistance in structuring and drafting, negotiating, interpreting, managing and enforcing complex and high value commercial transactions.
• Working closely with and providing comprehensive legal counseling to the management team and sales leaders of the businesses.
• Working closely with CP & ESG management on contractual and regulatory exposures and risks relating to development of new customer offerings or services.
• Developing a strong rapport and working relationship with the local sales teams.
• Developing an in-depth knowledge and understanding of the businesses, the underlying technology, their people, organization, markets, products, customers, competitors, and regulatory environment.
• Effectively managing outside counsel in a cost-effective manner.

Managing Legal Counsel

Vice President

• Drive revenue growth, engagement, and marketing initiatives for the Individual segment through continuous optimization and new product offerings.
• Manage and oversee all B2C and ecommerce activities including the UpToDate storefront.
• Oversee the development and implementation of segment-specific go-to-market strategies including pricing by package, country and subsegment, channel management, sales team management, partnerships, spend allocation, subscriber experience and subscriber renewal programs.
• Contribute to the long-term product and technology vision for the Individual portfolio.
• Oversee product positioning and messaging within the segment.
• Support product strategy grounded in market insights, user data, innovative trends, and competitive analysis.
• Oversee eCommerce strategy and execution.
• Lead license compliance strategy, programs, and team.
• Analyze market trends and oversee research to identify opportunities and threats.
• Create and manage segment P&L, sales forecasts, and financial plans.
• Report on segment performance to senior leadership.
• Build, mentor, and inspire high performing teams to achieve segment objectives.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Set performance goals and monitor key performance indicators (KPIs).
• Drive alignment across executive leadership, ensuring product priorities support the company’s strategic objectives and revenue goals while collaborating with cross-functional teams to ensure strategy alignment.
• Develop and maintain strong relationships with key stakeholders.

VP, Health Individual Segment Leader – UpToDate

User Researcher

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Sales Operations Manager

• Own the end-to-end sales planning program for territory management and quota planning across multiple sales teams in the health division
• Lead the Health organization’s annual and quarterly sales planning cycles, ensuring that company targets are translated into actionable capacity, coverage, and quota models
• Oversee the design and optimization of sales territories, maintaining fairness and balance across regions and segments
• Execute six to eight planning projects each year using a structured, repeatable methodology
• Conduct in-depth analysis, develop scenario models, and present recommendations to leadership for decision-making
• Build robust, automated workflows that reduce reliance on spreadsheets and improve data integrity