Wolters Kluwer

AI Research Scientist

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience
• Merge qualitative and quantitative data via mixed methodologies
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
• Document insights and artifacts in a central repository
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.

Product Manager

• Develop and execute product strategies and roadmaps
• Prioritize resources across product development, technical debt, and partnerships
• Create product plans that support divisional growth
• Evaluate and optimize the product portfolio
• Lead cross‑functional efforts in market research and data analysis
• Champion innovation and identify high‑impact opportunities
• Own GTM strategy and product launches

Associate Director – Product Management

Content Marketing Manager

• Create and maintain clinical content focused on autoimmune and inflammatory conditions, with emphasis on biologic and immunologic agents.
• Apply advanced clinical expertise to analyze and synthesize evidence from peer-reviewed literature, treatment guidelines, and product labeling.
• Conduct peer review of content development (e.g., professional drug monographs, projects).
• Maintain external expert consultant relationships to facilitate qualification and synthesis of content and provide expert opinion.
• Participate in reconciliation of content across referential databases and other database maintenance projects.
• Assess and mitigate risks of drug therapy and clinical decision support based on knowledge of pharmacotherapy as well as disease/condition and patient-specific variables.

Senior Clinical Content Consultant – Pharmacist, Autoimmune and Inflammatory Diseases

Support Engineer

• Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
• Follow industry best practices in technical writing for healthcare technology
• Manage the stakeholder review process
• Focus on the customer
• Understand the purpose and user-level impact of new products and features
• Conduct usability testing to ensure documentation meets user needs
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines
• Maintain overall plan for documentation deliverables
• Develop and implement content strategies that enhance user understanding and engagement
• Optimize content for readability, accessibility, and customer self-service
• Identify and execute opportunities for documentation and process improvements
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation

Senior Technical Writer – Clinical Decision Support

Manager

• Direct line management, development and motivation of support employees in the law firm management area
• Full responsibility for the named support domain including relevant service KPIs
• Ensuring high‑quality 1st- and 2nd-level support for our products
• Promoting a customer-centric and scalable, AI-supported support culture (change mindset)
• Conducting employee development conversations, performance reviews, target agreements and coaching
• Supporting teams in creating and continuously improving support content (e.g., knowledge base, help videos, standard resolutions)
• Close collaboration with internal stakeholders and adjacent departments
• Active design and further development of processes, structures and collaboration in the support area with an emphasis on an excellence mindset.

Manager – Customer Service Software, Law Firm Management

Full-stack Engineer

• Provide leadership and guidance to software engineering departments
• Drive strategic direction and implementation of software solutions
• Ensure departments meet performance objectives and deliver innovative products
• Foster a culture of engineering excellence and continuous improvement
• Monitor development processes and conduct performance evaluations
• Solve complex problems and provide innovative solutions in product development
• Coach and develop team members

Associate Director, Product Software Engineering

IT Support

• Ansprechpartner:in für technische Anwendungsfragen
• Telefonische und schriftliche Kundenbetreuung zu Softwarelösungen
• Eigenständige Lösungsvorschläge zur Nutzung der Softwaresysteme
• Nutzung der Wissensdatenbank
• Enge Zusammenarbeit mit Vertrieb, Softwareentwicklung und Produktmanagement
• Dokumentation von Kundenkontakten und Fehlermeldungen
• Erstellung von FAQs und Online-Tutorials bei Bedarf

Mitarbeiter – IT Support, Systeme

Account Executive

• Drive profitable sales growth to existing customers within a designated territory
• Manage a defined geographic or vertical territory, developing and executing sales plans
• Build and maintain a robust, well-qualified sales pipeline
• Meet or exceed daily outbound call/email activity targets
• Deliver accurate weekly and monthly sales forecasts
• Proactively identify, engage, and qualify new sales opportunities
• Prepare and present tailored product demonstrations and proposals
• Capture and communicate customer and market insights

Senior Inside Sales Representative – Existing Accounts

Inside Sales

• Handle complex inbound and outbound sales inquiries
• Process and manage high-impact customer orders
• Maintain and update detailed customer records
• Qualify and prioritize sales leads
• Develop and present sales quotes and proposals
• Resolve complex customer issues
• Collaborate with multiple departments for large orders
• Implement strategic sales initiatives
• Mentor junior associates

Advanced Inside Sales Account Manager

• Translate product and business strategies into actionable technology roadmaps and execution plans
• Lead platform modernization efforts, including SaaS transformation, architecture evolution, and system integration
• Ensure alignment between technology investments and product roadmap priorities
• Lead and manage multiple development teams (typically 2–4 teams), ensuring high performance, engagement, and delivery outcomes
• Implement and scale modern development practices, including Agile, Lean, and Spec Driven Development (SDD)
• Drive adoption of data-driven, customer-centric development methodologies
• Identify and deliver AI-driven efficiency gains across engineering and product delivery processes

Product Management AD – Technology

• Collaborate with cross-functional teams and external partners to deliver strategic, high-impact faculty engagement, ensuring effective integration of Lippincott and NurseTim products and services into nursing curricula.
• Contribute to product updates and collaborate with the nursing education team to ensure alignment with academic needs.
• Apply analytical thinking to address challenges in nursing education and promote student success.
• Collaborate in a team-based environment to develop solutions, drive initiatives, and achieve strategic goals.
• Stay informed on trends in nursing education and their implications for student outcomes.
• Champion innovation in preparing future nurses for a rapidly evolving healthcare landscape.

Clinical Content Specialist – Nursing, Integration Nurse Educator

Sales

• Seeks to understand Wolters Kluwer, Wolters Kluwer CP&ESG, and TeamMate business initiatives.
• Researches and understands how TeamMate offerings fit into the prospect/client business now and in the future.
• Effectively listens to prospect/client’s problem space, subdivides the problem areas into constituent parts
• Effectively demonstrates how TeamMate software solutions address client problems (with a focus on how TeamMate can accommodate their desired methodology, business needs etc.).
• Identifies risks, recognizes impact, and consults with client to discuss mitigation plans associated with the deployment of the TeamMate product offerings.
• Stays informed of industry trends, regulatory changes and other relevant internal audit information/best practices and understands the impact of this information to clients
• Identifies and suggests improvements to presales materials and processes.
• Shares expertise and experience to help other team members.
• Works cooperatively and collaboratively with others to accomplish corporate, department and project goals / objectives.
• Exhibits behavior that demonstrates Wolters Kluwer core values – Win as a Team, Make it Better, Aim High and Deliver, and Focus on Customer Success.
• Actively participates in manager, team and department meetings.
• Provides activity reporting as defined by management.
• Professionally and effectively engages with client employees.
• Performs other duties as assigned by supervisor.

Senior Solution Consultant, Technology Sales Support

QA Engineer

• Serve as the main point of contact for over 500 external field UCC correspondents in the network
• Perform search, filing, and document retrieval services for the entire GRC Service operation
• Responsible for recruiting, acquiring, training, and retaining a national and international network of external correspondents
• Handle all accounting functions as related to establishing and maintaining Secretary of State and County accounts, overdue correspondent invoices as well as the setup and maintenance of correspondent records within the Fulfillment Database
• Research and locate new correspondents
• Research the requirements of new and existing products to route these products to the appropriate correspondent via the Fulfillment Database and Order Central
• Effectively communicate correspondent and jurisdictional related events to the UCC service teams

Operational QA – Correspondent Management Associate

Customer Success Manager

• Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work)
• Establish, maintain and develop the relationship between Business Licensing Team and the client
• Receive new order/project requests from clients and partner with onboarding to have those orders set up in our system
• Provide regular status updates to the customer for any pending projects/renewals
• Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner
• Schedule and lead client meetings to discuss ongoing projects, as needed
• Ensure that the integrity of the license records and client data/documents remains intact throughout the course of the relationship
• Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction
• Anticipate client needs and follow through with upsell opportunities
• Operate efficiently within an internal collaborative team environment

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Associate Director – Product Management

Senior Clinical Content Consultant – Pharmacist, Autoimmune and Inflammatory Diseases

Senior Technical Writer – Clinical Decision Support

Manager – Customer Service Software, Law Firm Management

Associate Director, Product Software Engineering

Mitarbeiter – IT Support, Systeme

Senior Inside Sales Representative – Existing Accounts

Advanced Inside Sales Account Manager

Product Management AD – Technology

Clinical Content Specialist – Nursing, Integration Nurse Educator

Senior Solution Consultant, Technology Sales Support

Operational QA – Correspondent Management Associate

Customer Success Associate