Customer Service Representative

Wolters Kluwer

Customer Service Representative ensuring customer satisfaction for Wolters Kluwer clients. Engaging with customers to resolve complex inquiries and enhance their experience in a hybrid work environment.

Posted 7/3/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesJunior💰 $29,200 - $48,900 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries
Resolve customer issues and complaints
Process and verify customer orders
Assist with account upgrades and changes
Provide detailed product and service information
Document and escalate issues
Participate in training new hires
Update and maintain customer records
Conduct follow-ups for customer satisfaction

Requirements

What you’ll need

1 yr+ Experience in Customer Service
Enhanced Communication
Customer Relationship Management
Intermediate Problem-Solving
Organizational Skills
Advanced Product Knowledge
Software Proficiency
QA Understanding
Mentoring

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Advanced Product KnowledgeSoftware ProficiencyQA Understanding

Soft Skills

Mentoring