Customer Service Representative

Wolters Kluwer

Customer Service Representative ensuring customer satisfaction for Wolters Kluwer clients. Engaging with customers to resolve complex inquiries and enhance their experience in a hybrid work environment.

Posted 7/3/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesJunior💰 $29,200 - $48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues, processing orders, and maintaining customer satisfaction. Proficient in customer relationship management and mentoring new hires to enhance team performance.

Highest-signal resume keywords

Customer Service ExperienceEnhanced CommunicationCustomer Relationship ManagementIntermediate Problem-SolvingOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Product KnowledgeSoftware ProficiencyQA Understanding

Soft Skills

Mentoring

About the role

Key responsibilities & impact

Respond to customer inquiries
Resolve customer issues and complaints
Process and verify customer orders
Assist with account upgrades and changes
Provide detailed product and service information
Document and escalate issues
Participate in training new hires
Update and maintain customer records
Conduct follow-ups for customer satisfaction

Requirements

What you’ll need

1 yr+ Experience in Customer Service
Enhanced Communication
Customer Relationship Management
Intermediate Problem-Solving
Organizational Skills
Advanced Product Knowledge
Software Proficiency
QA Understanding
Mentoring

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave