Lead CX/UX Research Consultant, AI-Enabled Experiences

Wolters Kluwer

Lead CX/UX Research Consultant at Wolters Kluwer providing strategic research leadership for AI-enabled products. Collaborating with cross-functional teams to ensure customer experience insights inform product design.

Posted 7/1/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesSenior💰 $118,300 - $207,400 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic level research leadership for AI-enabled products within Financial & Corporate Compliance (FCC)
Ensure customer and user experience insights inform product strategy, design, and delivery
Work in partnership with Product, Engineering, Data Science, and Design to deliver AI-driven solutions
Collaborate with Leaders in Product Management, UX Design, and Engineering to define user experience research strategy
Lead planning and execution of user research initiatives
Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations

Requirements

What you’ll need

At least 10 years of relevant research experience
Significant experience working with senior clients, stakeholders, and developers
Experience in affecting large culture change that drives business performance
Exceptional communication and presentation skills
Experience working in a Lean/Agile development environment
Excellent time and project management skills
Some experience in Finance and Compliance domain knowledge
Some experience working with organizational change management
Bachelor's degree/University degree, Master's degree a plus

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Experience ResearchStrategic Research LeadershipData AnalysisProduct Strategy DevelopmentOrganizational Change Management

Soft Skills

Exceptional CommunicationPresentation SkillsCollaborationStakeholder EngagementTime Management