Order Management Specialist – Process Optimization

Wolters Kluwer

Order Management Specialist handling complex customer orders and process optimization at Wolters Kluwer. Collaborating across teams and ensuring data quality and standards in order management.

Posted 7/3/2026full-timeLudwigsburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

You process and manage complex customer orders and ensure compliance with company standards, particularly regarding data quality and contract maintenance.
You work closely with day-to-day operations to gain a holistic understanding of workflows and identify optimization opportunities.
You analyze existing order management processes and identify areas for improvement.
You develop and implement measures to increase efficiency and optimize processes, for example by leveraging systems, data, or automation opportunities.
You take ownership of process improvement initiatives and actively drive them forward.
You collaborate cross-functionally with Sales, Consulting, IT, and other functions.
You use data for analysis, derive well-founded recommendations for action, and support data-driven decision-making.
You develop best practices and contribute to the standardization and transparency of processes.
You support the professional development of the Order Management team.

Requirements

What you’ll need

You have completed commercial vocational training or a university degree.
You have several years of professional experience in order management, process management, or a comparable field.
You are operationally confident but also committed to questioning and improving processes.
Ideally, you have experience in process analysis and optimization.
You work in a structured way, recognize interdependencies, and independently solve complex issues.
You handle unclear or changing requirements with confidence.
Data-driven decision-making and experience with ERP and CRM systems (e.g., SAP) are second nature to you.
You are interested in topics such as automation, digitization, or AI.
You demonstrate strong communication skills, assertiveness, and the ability to work in a team.
You have very good German and good English skills (at least B2).

Benefits

Comp & perks

Job security: You will receive a permanent employment contract with an international company as well as a company pension plan with personal consultation.
Work-life balance: 30 days of vacation and flexible working hours.
Career development: We support you with structured onboarding, learning on the job, international career opportunities, and internal and external training.
Health & social engagement: Our corporate benefits program offers everything from JobRad (bike leasing) to life and pension counseling. Additionally, you receive an extra day off, the Volunteer Day, to support social projects.
Modern work environment: You work with high-performance IT equipment, at modern workstations with a shared-desk system, with free beverages, and in well-connected office buildings.
Team spirit: At our employee events and through our employee referral program you will experience real camaraderie. Short decision-making paths, flat hierarchies, and room for your ideas are a matter of course.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process AnalysisData AnalysisContract MaintenanceWorkflow OptimizationAutomation

Soft Skills

Strong Communication SkillsAssertivenessTeam CollaborationProblem SolvingOperational Confidence

Certifications

Commercial Vocational TrainingUniversity Degree