Supply Chain

• Lead supply chain projects from initiation through completion, including project planning, resource allocation, timeline management, and stakeholder engagement.
• Develop project plans, milestones, and progress to ensure timely delivery of objectives.
• Mitigate project risks and implement mitigation strategies to ensure successful outcomes, through contract agreements.
• Identify and facilitate area Requests for Proposal (RFPs), manage project budgets, and drive cost reduction initiatives.
• Build and maintain strong relationships with suppliers and internal customers to support project goals and foster collaboration.
• Perform supplier performance reviews, feedback, and issue resolution.
• Drive supplier development and continuous improvement initiatives within the region.
• Establish and track key performance indicators (KPIs) for supply chain projects and supplier performance.
• Collect, analyze, and report data on project outcomes and supplier metrics to Area Leadership and Corport Supply Chain Directors on a quarterly basis.
• Present findings and recommendations to drive strategic decision-making and process improvements.
• Develop and implement sourcing strategies for assigned spend categories, leveraging volume and spend to maximize value.
• Collaborate with Corporate Strategic Sourcing Managers and Area Procurement Managers to align area initiatives with enterprise objectives.
• Continuously seek opportunities to reduce costs and enhance contract compliance.
• Work closely with other ASCMs, functional subject matter experts, and business units to share best practices and drive value chain improvements.
• Participate in special projects and activities that enhance the effectiveness of the supply chain department.
• Align with area site leadership to identify cost savings and project management opportunities.

Area Manager, Supply Chain

Executive Assistant

• Serves as a liaison between senior executive manager, managers and visitors as required
• Takes independent action on handling requests
• Coordinates data from a variety of sources for inclusion in technical reports and presentations
• Administers the department record keeping system
• Interprets and relays company policy information
• Drafts confidential correspondence
• Arranges domestic and international travel

Executive Assistant II

Account Executive

• Receives inbound calls and makes outbound sales calls to perspective and existing customers to sell Stericycle’s services and/or products
• Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing / lead campaigns and referrals
• Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals
• Builds a pipeline of potential future business by prospecting via marketing / lead campaigns, territory lists, the Internet and other sources identified
• Effectively uses internet and other resources to better understand client’s industry and business needs
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, close rates, average order size and task management activities
• Track details and results for all leads, opportunities, issues and losses
• Forecast month and quarter sales within 5% of actual results
• Target upgrade and cross-sell opportunities of additional Stericycle products/services
• Effectively use technology-based Customer Relationship Management tool for lead follow up, sales cycle disposition, pipeline management, forecasting and lost opportunity tracking
• Keeps comprehensive and accurate notes in the system
• Effectively qualifies clients through consultative selling strategies
• Assist/Support any other specific assigned projects and/or job-related duties as required or requested

Inside Sales Representative – MW IB

Manager

• Lead day‑to‑day operations as a player/coach of the Security Operations Center (SOC) providing 24x7 monitoring, detection, and response across IT and OT environments
• Manage SOC personnel, including staffing, training, performance management, and on‑call or shift coverage
• Oversee incident detection, investigation, response, and escalation processes for both IT and industrial control system (ICS) environments
• Drive adoption, governance, and continuous improvement of AI‑enabled SOC capabilities, including machine‑learning‑based detections, analytics, and response automation
• Ensure traditional and AI‑driven detections and automation are properly tuned, measurable, explainable, and aligned with SOC procedures and risk tolerance
• Manage relationships with Managed Detection and Response (MDR) providers, including onboarding, operational integration, SLAs, performance reviews, and escalation handling
• Ensure effective monitoring and protection of OT/ICS, SCADA, and critical infrastructure environments in partnership with engineering and operations teams
• Own SOC operational metrics and reporting, including detection and response, alert quality, detection coverage, and automation effectiveness
• Maintain SOC policies, procedures, playbooks, and documentation aligned with industry frameworks (e.g., NIST, MITRE ATT&CK, MITRE ATT&CK for ICS)
• Collaborate with IT, OT, Infrastructure, Compliance, and executive leadership to continuously strengthen the organization’s security posture

IT & OT SOC Manager

Account Manager

• Directs all aspects of a service area within an assigned vertical line of business
• Responsible for the management of their operating units' profit and loss
• Management of budgeting, day-to-day operations, ISO programs and service execution
• Oversight and direct management of personnel, third-party sourcing, pricing, and business development
• Supervise and coordinate employee work and development activities
• Develop bids and quotes for new projects
• Accurately analyze and report financials and collect customer payment

Territory Manager

• Generates shareholder value by using a consultative retention-based selling approach for larger, more complex Small/Medium commercial WM customers as part of a team-based queue.
• Manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements.
• Maintains a net positive business performance in the commercial space through proactive outreach, account retention, and revenue protection efforts.
• Serves as the lead point of contact for customer account management matters as part of a team-based queue.
• Establishes and maintains a high level of customer satisfaction with internal and external customers, and builds and maintains strong, long-lasting customer relationships.
• Aligns WM products and services with customer needs and proposes solutions that are compliant with regulations.

Account Associate II

Engineer

• Develops an understanding of all permits governing the construction and operation of landfill disposal sites and other operations, such as waste transfer stations, collection operations and material recovery facilities, in an assigned area.
• Works with professional consulting firms in preparing regulatory documents, such as permit applications, for adherence to regulatory requirements and consistency. with site conditions, with an eye toward improving efficiencies in safety, design, constructability, quality, compliance and cost savings.
• Assists and works alongside with senior level WM engineers on construction projects.
• Works with operation teams to ensure compliance with permits and to prevent or resolve operational issues.
• Assists in the preparation and/or review of engineering, monitoring and environmental reports.
• Assists in environmental reviews and audits.
• Works with landfill managers to formulate short-term and long-term goals and action plans in alignment with WM objectives.
• Assists in estimating the cost of identified site capital needs and follow-through with inclusion in annual budget exercises.
• Interacts with state and local agencies to foster positive working relationships and to insure efficient and effective compliance with regulations.
• Reviews and understands WM engineering and technical directives and Best Management Practices and implement at sites in your assigned area.
• Provides technical support to operations and environmental staff, such as landfill gas technicians, and other functional areas.
• Participates in continuing education opportunities to maintain and enhance personal skill sets and continually look for opportunities to integrate new knowledge, technologies and innovations into WM operations.

Engineer, Landfill

Director

• Responsible for the development and execution of all Safety strategic goals for the Area in accordance with WM Safety Services guidance.
• Corporate/Market Area Safety Strategy: Works closely with Corporate and Market Area Senior Leadership Teams to understand, support, and align safety strategy, goals, and objectives at both the Corporate and Market Area levels.
• Drive Cam System Management: Oversees, manages, and consults with Market Area and Site leaders on Drive Cam System Management, including analysis, reporting, coaching, and interventions.
• Serious Injury and Fatality (SIF) Prevention Program Management: Identify, reduce, and ultimately eliminate tasks that present a high risk for serious injury and or fatality.
• Safety Communications: Works closely with EH&S team to ensure appropriate dissemination and implementation of EH&S policies, corporate safety communications, and initiatives.
• Incident Management: Determines severity and initiates formal investigation as necessary.
• District Specific Safety Plan: Analyzes incident trends and works closely with both Market Area and Site Leadership to ensure DSSP is in place and operational.
• Hazardous Energy Control Program: Oversight of the WM Hazardous Energy Control Program.
• Regulation (DOT, OSHA, etc.) Management: Knowledge of Federal, State/Provincial DOT/OSHA regulations.
• WM / Customer Facilities Compliance Management: Management capabilities to oversee site/safety management systems.
• Safety Recognition Program Management: Establish performance criteria/thresholds and feedback mechanism for effectiveness evaluation.
• Employee Health Management: Works closely with Corporate Subject Matter Experts to ensure adherence to the WM Industrial Hygiene Program Management.
• Personal Protective Equipment Management: SME on WM PPE policies and procurement for their Market Area.
• People Development (Safety specific): Coach others on risk management and safety topics.
• Employee Observations: Coach and train market area safety specialists and leaders on safety trends.

Area Director – Safety

Sales

• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Performs basic clerical and statistical reporting for Sales on a daily basis.
• Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.
• Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures.
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs.
• Monitors Sales Manager salaries and commissions providing statistical information for structural review.
• Designs forms and supervises layout and desktop publishing.

Sales Coordinator

Customer Success Manager

• Execute the onboarding of strategic accounts across all areas.
• Build initial relationships with the client while overseeing onboarding activities and managing communication between the company and the client.
• Ensure a complete and successful onboarding before transitioning the client to their permanent account team for ongoing support.
• Serve as an internal and customer-facing subject matter expert on implementations and impacts of non-standard use cases.
• Provide practical guidance on operationalizing processes, data flows, and regulatory impacts; lead client trainings to optimize engagement.
• Partner with functional teams to translate customer feedback into actionable insights for service enhancements, driving continuous improvement.
• Lead meetings with customers and internal stakeholders, document and manage action items, and ensure timely execution of project plans.
• Engage across the customer’s organization and work cross-functionally to identify opportunities and risks around timelines and business processes; present recommendations and solutions.
• Act as a client resource to escalate and address implementation activities, including issue resolution.
• Accountable for onboarding analytics and reporting, including customer access, ensuring all information is current, and referencing dashboards during engagements.
• Ensure all internal and external data inputs are accurate for successful implementation.
• Partner with Billing to confirm billing definitions and ensure first invoice accuracy.

Customer Success Manager, Project Services

• Searches for potential manufacturing and industrial segment customers to develop new business for WM.
• Conducts research on prospects to improve chances of providing value to their business.
• Conducts pre-sales activities to gain understanding of the customer’s needs and prepare for the sales call with customers of medium complexity.
• Negotiates and closes sales by effectively communicating WM’s value proposition and unique differentiation to reach mutually beneficial sales agreements.
• Understands and adheres to established and approved WM sales processes.
• Presents WM products and services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits.
• Adjusts sales technique depending on the nature of the prospect or customer.
• Presents compelling arguments to support recommended sales solutions.
• Overcomes objections during sales negotiations by emphasizing the value of WM offerings that benefit the customer.
• Facilitates agreement to a sales solution that will meet the major needs of both parties.
• Finalizes sales agreements with specific actions outlined and commitments for next steps.
• Conducts post-sale administrative work to ensure product/service implementation is successful.

Industrial Inside Sales Executive

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business to business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Outside Sales Account Executive

Customer Support

• Lead day-to-day contact center operations and frontline leadership to deliver exceptional and consistent customer experience.
• Own customer experience outcomes by monitoring quality performance (e.g., QOS/QA trends, PCS feedback, repeat contact drivers) and ensuring timely corrective actions, service recovery, and follow-through.
• Drive operational efficiency by managing staffing strategies, schedule discipline, and intraday performance to protect service levels for voice, chat, and back-office work and reduce avoidable service defects and rework.
• Use performance data and dashboards (e.g., scorecards/Power BI and operational reporting) to identify trends, assess root cause, and lead action plans that improve quality, productivity, and customer outcomes.
• Lead and sustain a structured coaching system (1:1s, calibrations, and documented follow-up) that reinforces work standards, strengthens capability, and produces measurable performance improvement.
• Partner with Learning & Development and Quality to assess training effectiveness, address performance gaps, and support readiness through onboarding, reinforcement, and ongoing skill development.
• Execute and reinforce process and technology changes by preparing teams, communicating expectations, and monitoring adoption.
• Strengthen cross-functional alignment with internal partners to address recurring customer issues, improve handoffs, and enable right-channeling and self-service.
• Lead engagement and Voice of the Employee (VOE) actions by translating feedback into documented action plans, communicating progress, and reinforcing recognition and inclusion practices.

Customer Service Manager

• Secures new business by selling Regulated Medical Waste, and Compliance service solutions.
• Responsible for growing revenue and profitability in assigned geographic area by selling Regulated Medical Waste and Compliance Services (OSHA/HIPAA) services.
• Call blocks to healthcare facilities to schedule on-site appoints throughout the week to demonstrate our capabilities in Compliance.
• Demonstrates ability to build and maintain a strong pipeline.
• Strong prospecting and business development skills to achieve new business and sells regulated medical waste, OSHA and HIPAA Compliance solutions.
• Follows up on targeted marketing campaigns to grow business in geography leveraging our services to meet customers’ needs.
• Participate in market development activities by identifying areas/market within territory that are under-developed, and implementing initiatives to increase market penetration and increase sales through new sales initiatives.

Sales Executive

• Cover a territory in the Nashville area
• Responsible for prospecting and closing sales to new customers
• Develop and implement sound selling strategies
• Manage existing business relationships to achieve budgeted sales and price goals
• Handle customer cancellation requests and provide ongoing education of contract details