Sales

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Sales Retention Account Associate

Project Manager

• Plans and directs all onsite activities at client location in relation to hazardous and non-hazardous wastes.
• Manages and plans activities of onsite personnel.
• Serves as liaison between client and vendors in relation to service issues and contract management.
• Maintains pre-established standards for safety and environmental issues.
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site.
• Consult with client to identify, design and implement cost saving opportunities.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained.

Regional Project Manager

Outside Sales

• Maintains and generates profitable revenue by leading a team of sales and account management representatives.
• Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions.
• Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
• Maintains and reinforces the corporate retention strategy and design with the Retention Team.
• Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers.
• Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
• Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals.
• Analyzes lost business trends and recommends corrective actions.
• Provides expert industry knowledge and interpretation of regulations to retention team and customers.
• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
• Interviews and recruits qualified candidates for retention positions.

Outside Sales Manager

Director

• Owns the Area pricing plans completely, including core price and yield goals, and drives execution to exceed expectations.
• Develops Price Management as a strategic capability by maintaining focus and ensuring proper resource allocation within the Area.
• Collaborates with Area Sales Director, Public Sector Manager and Area Vice President on profitable revenue growth strategy for the Area.
• Works closely with the Corporate Price Management team to develop pricing strategies and implementation plans, and directs the execution of such plans.
• Counsels other Area directors and managers as to execution of pricing programs, including alignment and impact on other department goals with ultimately goal of making the best decisions for the business.
• Directs and coordinates the implementation of emerging pricing tools.
• Mentors pricing analyst talent to ensure execution or key initiatives and development of next generation talent within the Area.
• Leads profitability improvement efforts including customer profitability, route efficiency, and major contract reviews including those that involve capital investment.
• Monitors and deciphers market conditions, pricing trends, and the effectiveness of pricing actions for opportunity to improve results.
• Responsible for leading pricing improvement efforts for all facets of the business, utilizing experience and relationships in all lines of business.
• Manage maintenance of all pricing tools and ensure adherence to pricing standards and approvals for new growth and retention pricing in the Area.
• Develops revenue budget in a timely manner, forecasting financial and human resource needs for future time periods. Validates pricing assumptions to support revenue analysis and budgeting process as required.

Area Director, Pricing

Account Executive

• Manages existing revenues and develops revenue opportunities within large and/or complex industrial accounts in an established geographical territory.
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
• May provide direction and support to less experienced Industrial Account Executives.
• Achieves or exceeds budgeted revenue goals for new business with industrial customers in assigned sales territory.
• Maintains existing base business, and identifies new waste streams and new base business customers.
• Targets and closes event business opportunities.
• Drives pre-tax profits through innovative pricing and contracting strategies.
• Works in tandem with Technical Service Representatives to assist customers in every aspect of waste disposal process, including waste profiling, proposal preparation, pricing, contracting, and providing regulatory updates.
• Demonstrates expert knowledge of waste regulations (RCRA, TSCA, CERCLA).
• Demonstrates superior sales and organizational skills.
• Identifies local market dynamics, and defines and implements well-devised countermeasures to offset competitive campaigns, pricing deterioration, and/or changes to regulatory drivers.
• Assists in collecting receivables within contracted time period.
• Communicates competitive and market information to management to assist in business unit planning and strategies.
• Maintains firm adherence to the management and control of confidential information.
• Provides monthly sales reports, commissions and expenses on a timely basis.
• Attends industrial sales meetings and training classes as deemed appropriate.
• Performs special projects and other tasks as assigned by the Industrial Sales Manager.

Senior Industrial Account Executive

Compliance

• Lead and manage WM’s immigration team, overseeing sponsorship cases (H-1B, PERM, TN, etc.).
• Manage WM’s I-9 / E-Verify program in the U.S.
• Manage work authorization program in Canada.
• Coach, mentor, and develop team members while ensuring day-to-day excellence in immigration programs.
• Partner with outside counsel, Legal, HRBPs, and Talent Acquisition to deliver timely, compliant immigration support.
• Contribute to the continued build-out of immigration policies, SOPs, and governance frameworks.
• Ensure documentation and reporting are accurate, audit-ready, and visible to leadership.
• Serve as a thought partner on policy updates, handbook revisions, and regulatory reporting.
• Support audit remediation efforts by contributing to process documentation, control mapping, and compliance tracking.
• Collaborate with Legal, outside counsel, Internal Controls, the HR Technology Team, and other HR functions to strengthen compliance integration across operations.
• Partner with the HR Technology Team to design and build in-house dashboards and reporting capabilities for immigration and HR compliance.
• Translate business needs into reporting requirements, ensuring leadership has visibility into key metrics, trends, and risks.

Manager, Immigration Programs & Compliance

Manager

• Lead, mentor, and develop a team of BI developers and analysts, fostering a collaborative and high-performance environment.
• Design and execute the end-to-end business intelligence strategy for the procurement function, aligned with the organization’s global objectives.
• Collaborate closely with procurement stakeholders to understand business needs and translate them into actionable analytics solutions.
• Oversee the deployment, maintenance, and continuous improvement of BI platforms, dashboards, and reporting tools.
• Ensure data accuracy, integrity, and security in all procurement-related analytics and reporting initiatives.
• Champion the adoption of advanced analytics techniques (e.g., data mining, predictive modeling, spend analytics) to uncover opportunities and optimize procurement performance.
• Drive initiatives to automate reporting, improve data accessibility, and enhance self-service capabilities for procurement users.
• Monitor KPIs, prepare executive reports, and present actionable insights to senior leadership.
• Keep abreast of emerging BI technologies and best practices, assessing their applicability for continuous improvement.
• Coordinate with IT and data governance teams to ensure compliance with enterprise data standards.

Manager, Business Solutions

• SAEs are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business to business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database.
• Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests.
• Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Outside Sales Account Executive

• Assist in managing strategic supply chain projects, driving operational excellence and continuous improvement across assigned spend categories.
• Lead supply chain projects from initiation through completion, including project planning, resource allocation, and stakeholder engagement.
• Assist in developing project plans, milestones, and progress to ensure timely delivery of objectives.
• Help mitigate project risks and implement mitigation strategies.
• Facilitate area Requests for Proposal (RFPs), manage project budgets, and drive cost reduction initiatives.
• Build and maintain strong relationships with suppliers and internal customers.
• Contribute to supplier performance reviews and support supplier development initiatives.
• Establish and track key performance indicators (KPIs) for supply chain projects.
• Develop and implement sourcing strategies for assigned spend categories.

Area Supply Chain Project Manager

• Manages the full fleet of primary and secondary equipment, in alignment with corporate objectives, as required for designated projects.
• Coaches and develops field-based Fleet Managers to ensure knowledge transfer on key business process.
• Performs site assessments/audits to assist site in identifying maintenance performance improvement opportunities.
• Communicates facility support observations, findings, and corrective action issues to relevant stakeholders.
• Travel, as required, to support Fleet Maintenance Initiatives.
• Provide field communications between all levels of management for the Field Support staff.
• Support COMPASS activity.
• Champions a customer-focused, results-oriented, safe culture inside and outside the Fleet/Maintenance organization.
• Acts as an internal consultant and advisor to leadership in assigned geographic area.
• Maintains competency in fleet management, asset utilization, training, and personnel development.

Fleet Field Support Manager

Accountant

• Prepares moderately complex journal entries for entry into the general ledger system on a monthly basis by collecting necessary data, analyzing and/or allocating costs and preparing audit train support for the journal entries.
• Analyzes general ledger accounts for accuracy; analyzes accrual accounts to ensure proper accruals.
• Collects and analyzes financial data and prepares monthly combined financial statements and reports. Performs additional analysis for explanatory text required for reports and statement. Coordinates preparation of monthly financial package and reviews for accuracy.
• Participates in monthly financial meetings for discussion and review of monthly financial reports.
• Assists with the preparation of year-end closings. Prepares annual long-term and short-term financial statements in compliance with accounting guidelines and U.S. GAAP. Assists in the preparation of working papers for annual audit.
• Provides guidance to other Finance personnel for proper internal and external financial accounting procedures and their application.
• Assists with the preparation of annual budgets, updates, and strategic plans for assigned areas. Coordinates preparation of monthly combining entries to combine financial results.
• Prepares quarterly consolidation report for consolidation.
• Assists with the maintenance and application of internal controls.
• Prepares moderately complex financial reports in a timely and accurate manner; and completes individual analytical projects in a satisfactory manner given abstract project guidelines.

Accountant II

Supply Chain

• Lead supply chain projects from initiation through completion, including project planning, resource allocation, timeline management, and stakeholder engagement.
• Develop project plans, milestones, and progress to ensure timely delivery of objectives.
• Mitigate project risks and implement mitigation strategies to ensure successful outcomes, through contract agreements.
• Identify and facilitate area Requests for Proposal (RFPs), manage project budgets, and drive cost reduction initiatives.
• Build and maintain strong relationships with suppliers and internal customers to support project goals and foster collaboration.
• Perform supplier performance reviews, feedback, and issue resolution.
• Drive supplier development and continuous improvement initiatives within the region.
• Establish and track key performance indicators (KPIs) for supply chain projects and supplier performance.
• Collect, analyze, and report data on project outcomes and supplier metrics to Area Leadership and Corporate Supply Chain Directors on a quarterly basis.
• Present findings and recommendations to drive strategic decision-making and process improvements.
• Develop and implement sourcing strategies for assigned spend categories, leveraging volume and spend to maximize value.
• Collaborate with Corporate Strategic Sourcing Managers and Area Procurement Managers to align area initiatives with enterprise objectives.
• Continuously seek opportunities to reduce costs and enhance contract compliance.
• Work closely with other ASCMs, functional subject matter experts, and business units to share best practices and drive value chain improvements.
• Participate in special projects and activities that enhance the effectiveness of the supply chain department.
• Align with area site leadership to identify cost savings and project management opportunities.

Area Supply Chain Manager

• Lead supply chain projects from initiation through completion, including project planning, resource allocation, timeline management, and stakeholder engagement.
• Develop project plans, milestones, and progress to ensure timely delivery of objectives.
• Mitigate project risks and implement mitigation strategies to ensure successful outcomes, through contract agreements.
• Build and maintain strong relationships with suppliers and internal customers to support project goals and foster collaboration.
• Perform supplier performance reviews, feedback, and issue resolution.
• Drive supplier development and continuous improvement initiatives within the region.
• Establish and track key performance indicators (KPIs) for supply chain projects and supplier performance.
• Collect, analyze, and report data on project outcomes and supplier metrics to Area Leadership and Corporate Supply Chain Directors on a quarterly basis.
• Present findings and recommendations to drive strategic decision-making and process improvements.

Area Manager, Supply Chain

• Responsible for the development and execution of all Safety strategic goals and offers safety related budgetary guidance for the Area
• Works closely with Corporate and Market Area Senior Leadership Teams to understand, support, and align safety strategy, goals, and objectives
• Oversees, manages, and consults with Market Area and Site leaders on Drive Cam System Management
• Identify, reduce, and ultimately eliminate tasks that present a high risk for serious injury and or fatality
• Works closely with EH&S team to ensure appropriate dissemination and implementation of EH&S policies
• Determines severity and initiates formal investigation as necessary
• Analyzes incident trends and works close with both Market Area and Site Leadership
• Has oversight of the WM Hazardous Energy Control Program
• Works closely with internal and external Subject Matter Experts to ensure WM is in adherence to all required standards
• Can conduct reviews of new equipment installs
• Establish performance criteria/thresholds and feedback mechanism for effectiveness evaluation
• Works closely with Corporate Subject Matter Experts to ensure all sites are following the Medical Monitoring Program
• Is considered the SME on WM PPE policies and procurement for their Market Area
• Provide developmental opportunities based upon incident investigations or SIF Observations, etc.

Area Manager II, Safety

• Coordinate with a large number of landfills to facilitate the creation of biogas tokens in support of the RNG process. Development of process documentation will be a key responsibility.
• Support EPA registration of landfills associated with new RNG developments.
• Q/C and submit data to the EPA via EMTS and voluntary markets via M-RETS.
• Work in conjunction with peers to support the RIN splitting process via CNG/LNG dispensing stations.
• Staying current with all relevant RNG regulations and downstream markets, with a primary focus around landfills and CNG dispensing stations.
• Connect regional stakeholders and WMRE staff in discussions around potential projects related to compliance tasks.
• Pull data and reports from various operational and financial databases; providing the information in the format required by various regulatory agencies.
• Support Quality Assurance Program (QAP) activities – supply affidavits, data, and documentation to stakeholders.
• Support Low Carbon Fuel Standard (LCFS) Verification and Validation – fuel pathway data requests, quarterly fuel transactions, verifier requests.
• Update Renewable Fuel Standard (RFS), LCFS, Canadian Clean Fuel Regulations (CFR), and International Sustainability and Carbon Certification (ISCC) program registrations as necessary, i.e. changes at RNG plants, addition of new fueling stations, etc. Coordinate updates with business and compliance stakeholders.
• Support the broader WMRE organization via ad hoc requests.