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WM

Sales Retention Account Associate

WM

Retention expert handling inbound and outbound calls to resolve issues and secure service level agreements. Upselling and closing new business when opportunities arise while maintaining customer satisfaction.

Posted 7/21/2026full-timePlymouth • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills to effectively drive customer engagement and commitment while utilizing change management processes. Proficient in navigating sales tools and systems to ensure accurate documentation and achieve retention and acquisition goals.

Highest-signal resume keywords
Business-To-Business Account ManagementInside Sales ExperienceCustomer Relationship ManagementSalesforce.com ProficiencySales Productivity Software Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales TechniquesSales Reporting AnalysisCustomer ServiceSales DocumentationChange Management
Soft Skills
Effective CommunicationTeam CollaborationProblem Solving
Tools & Technologies
Salesforce.comPricing ToolsSales Productivity Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
B2B SalesCustomer EngagementSales AgreementsRetention GoalsAcquisition Goals

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Communicates in a focused and compelling way that drives customers’ thoughts and actions.
  • Utilizes appropriate change management processes to meet the demands of the sales role.
  • Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
  • Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
  • Contributes to individual and shared responsibilities in a team environment.
  • Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
  • Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
  • Analyzes reports as needed and/or handles general administrative duties as appropriate.

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Employee Stock Purchase Program (ESPP)
  • 401K (4.5% with NO vesting period)
  • Generous vacation and sick time
  • Educational assistance