Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
WM

Program Manager, Key Accounts

WM

Program Manager handling key accounts at WM, providing customer service for large accounts and ensuring satisfaction in environmental services.

Posted 7/22/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, effectively utilizing sales productivity tools to enhance customer satisfaction and drive profitability.

Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementSalesforce ProficiencyWaste Industry KnowledgeRegulatory Compliance

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceSales StrategyWaste AuditsRevenue GrowthService Agreement Management
Soft Skills
CommunicationProblem SolvingCustomer Satisfaction Focus
Tools & Technologies
SalesforceTEAMSOutlookExcelMAS
Industry Keywords
Environmental ServicesWaste ManagementCustomer RetentionLocal RegulationsState RegulationsFederal Regulations

About the role

Key responsibilities & impact
  • Provide exceptional customer service to large accounts.
  • Handle after-hours calls and bid work.
  • Conduct site visits, waste audits, and address safety concerns.
  • Manage highly transactional accounts.
  • Establishes and maintains a high level of customer satisfaction.
  • Communicates to and works to resolve unique customer issues.
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
  • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
  • Updates and secures customer service agreements.
  • Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree - High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Benefits

Comp & perks
  • Medical, Dental, Vision, Life Insurance and Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days