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Program Manager, Key Accounts
WMProgram Manager providing high-level customer service for large accounts in the environmental solutions sector. Ensures satisfaction through relationship management and service compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance, and revenue growth through effective communication and problem-solving.
Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementWaste Industry KnowledgeSales Productivity Software ProficiencyRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales StrategyWaste AuditsAccount ManagementProposal Development
Soft Skills
CommunicationProblem-SolvingCustomer Satisfaction Focus
Tools & Technologies
Sales Productivity SoftwareCustomer DatabaseProposal ProgramPricing Tools
Certifications & Qualifications
Bachelor's DegreeHigh School Diploma or GED
Industry Keywords
Environmental ServicesWaste ManagementCustomer RetentionSafety ComplianceTransactional Accounts
About the role
Key responsibilities & impact- Provide exceptional customer service to large accounts
- Handle after-hours calls and bid work
- Conduct site visits, waste audits, and address safety concerns
- Manage highly transactional accounts
- Establish and maintains a high level of customer satisfaction
- Communicates to and works to resolve unique customer issues
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations
- Updates and secures customer service agreements
- Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Requirements
What you’ll need- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
Benefits
Comp & perks- medical, dental, vision, life insurance, and short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days