Wells Fargo

Operations

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
• Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Senior Fraud & Claims Operations Representative

Product Manager

• Define and lead the product strategy and roadmap for a Commercial Banking Sales AI orchestration platform within the Client Insights–CRM product area, driving measurable sales productivity gains
• Build and scale an enterprise Context Engine/AI OS, launching an MVP that powers Client Insights use cases and delivers persistent, context-aware intelligence across client interactions
• Establish a reusable AI platform foundation adopted across ≥3 priority sales workflows, reducing duplication through shared services and capabilities
• Partner with Data Science, Engineering, and Data Platform teams to productionize AI/ML capabilities and enable AI at scale with high-quality, governed data
• Drive cross-functional alignment across Product, Technology, Architecture, Risk, Compliance, and Sales to deliver scalable, compliant solutions and achieve trusted AI adoption
• Influence senior leadership and external partners as a recognized authority in AI platform strategy and execution, ensuring solutions meet defined quality, governance, and compliance standards

Principal Product Manager – Client Insights, AI Context Enablement

Manager

• Provide strong, inclusive leadership to build and retain a high‑performing team
• Lead a branch team to proactively identify customer financial needs and deliver tailored solutions
• Use branch manager routines to build individual capability, confidence, and productivity
• Partner closely with internal sales partners
• Identify opportunities for making banking easier for customers
• Leverage reporting and employee observations to gain insight into strengths and opportunities
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions

Branch Manager

• Provide strong, inclusive leadership to build and retain a high-performing team
• Lead a branch team to identify customer financial needs
• Use routines to build capability, confidence, and productivity
• Partner closely with internal sales partners for a coordinated experience
• Identify opportunities to make banking easier through education

Architect

• Lead the implementation of complex projects and initiatives that have companywide scope
• Assist in the creation of architectural artifacts for key technology initiatives
• Participate in the definition of future technology architecture and strategy
• Identify medium to high architectural impact projects
• Conduct complex technology and system assessments for architecture solutions
• Communicate the companywide Architecture strategy and direction to both management and systems related teams
• Make decisions in the development and maintenance of architectures
• Understand compliance and risk management requirements for supported areas
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Lead Architect – Data & Analytics

• Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence.
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes.
• Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options.
• Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share.
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Full-stack Engineer

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Senior Software Engineer – Mainframe

AI Engineer

• Build scalable, robust ingestion pipelines for processing clickstream data, handling both participant-level (full-day employee activity) and case-level (end-to-end case lifecycle) data streams.
• Design and implement streaming platform-based orchestration for pipeline coordination, ensuring reliable data flow and processing guarantees.
• Deploy and manage containerized services on enterprise container platforms, implementing CI/CD pipelines and infrastructure-as-code practices.
• Implement comprehensive observability for LLM and VLM pipelines, including: Performance monitoring and metrics collection, Distributed tracing for multi-model pipelines, Logging and alerting for model inference, Cost tracking and optimization.
• Build fault-tolerant systems with retry mechanisms, circuit breakers, dead letter queues, and graceful degradation patterns.
• Work with VLMs to process clickstream video data and generate high-quality transcripts for downstream analysis.
• Ensure seamless integration with downstream Analysis & Evaluation workstream.

Lead AI Engineer

DevOps Engineer

• Lead daily support operations for Apigee OPDK, Apigee Hybrid
• Troubleshoot runtime, policy, routing, and security issues on DataPower appliances
• Develop specifications for complex infrastructure systems
• Contribute to testing of business, application and technical infrastructure requirements
• Implement reliability improvements through Infrastructure-as-Code (IaC) using Terraform, Ansible, and GitOps
• Develop automated recovery scripts and tools to reduce manual operational overhead
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, code, test, debug and document programs using Agile development practices
• Plan and execute version upgrades, patching cycles, infrastructure migrations, and configuration refactoring
• Improve proactive alerting to reduce mean time to detect (MTTD) and mean time to recover (MTTR)
• Own and resolve P1/P2 high-severity incidents
• Direct the daily risk and control flow of operations
• Participate in design discussions, architectural reviews, API governance activities, and platform modernization initiatives
• Work with CAB (Change Advisory Board) for change planning, approvals, and execution tracking
• Contribute to runbooks, SOPs, architectural diagrams, and platform knowledge base assets

Senior Infrastructure Engineer – SRE/Platform Engineering

Infrastructure Engineer

• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the infrastructure
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
• Design, code, test, debug and document programs using Agile development practices
• Make decisions in technical designs, implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Lead Infrastructure Engineer

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Systems Operations Manager

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Lead Systems Operations Engineer

Customer Support

• Provide support for a portfolio of customers
• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Produce loan reports and forms related to initiation of the documentation process
• Assist in financial statement analysis for non-complex relationships
• Handle customer issues and assist in decisions with business client managers
• Evaluate profitability and risk of designated portfolio
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive directions from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Representative

• Manage the activities of a subset of the DI Credit Execution Team responsible for pre-closing and post-closing tasks associated with facilitating corporate credit processing.
• Assist in managing the allocation of resources to support credit onboarding activities.
• Aid in making decisions and resolve issues regarding resources, objectives, and operations of the DI Credit Execution team.
• Partner with loan closing/funding operations and servicing team to develop strong working relationships and resolve booking issues.
• Collaborate and consult with CIBLO peers and multiple level managers.
• Ensure compliance with all applicable regulatory and Wells Fargo rules, policies, and regulations.
• Collaborate extensively with Portfolio Management, Delivery Consultants, Control, Compliance, and Risk teams.
• Participate in the formulation and implementation of new and revised procedures, policies, controls and guidelines.
• Support the management of various reports, remediation efforts and other ancillary projects as needs arise.
• Manage and develop a team of individual contributor roles.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Middle Office Credit Execution Manager – CIB Lending Operations

• Provide strong, inclusive leadership to build and retain a high‑performing team
• Lead a branch team to proactively identify customer financial needs and deliver tailored solutions
• Use branch manager routines to build individual capability and deliver consistent coaching
• Partner closely with internal sales partners to maximize relationship depth and branch performance
• Identify opportunities for making banking easier through education and demonstration of digital options