WashU IT

Clinical Research

• Participates in the recruitment of study participants as identified in related protocol
• Visits with study participants to explain study, screens for eligibility and obtains informed consent of participants
• Completes all necessary paperwork/documentation according to study protocol
• Performs basic/scripted assessments to confirm eligibility to participate in study
• Collects data from study participants, medical records, interviews, questionnaires, diagnostic tests and other sources
• Prepares and distributes study packets and information

Clinical Research Study Assistant II – Neurology

Data Scientist

• Supports the Senior Director, Agile Operations in executing the strategic needs of the Center.
• Responsible for operational management and continuous improvement of AI governance processes.
• Serves as central coordinator for AI intake, review, and oversight activities.
• Maintains the system of record for all AI applications across the organization.
• Coordinates monthly governance meetings, including agenda development and presenter alignment.
• Develops and maintains a centralized AI application inventory/database.
• Ensures adherence to data privacy, security, and organizational policies.

Portfolio Manager I – Health Information and Data Science

Recruitment

• Build the Domestic Recruitment Engine
• Design and execute a comprehensive domestic recruitment strategy for all full-time graduate programs
• Create a territory-owned regional field recruitment model
• Identify and penetrate high-yield candidate pools
• Own domestic lead generation, application volume, admit quality, and deposit conversion
• Develop and manage partnerships within the broader business ecosystem
• Hire, onboard, and develop a team of recruiters
• Create a coaching cadence and a competitive team culture
• Install and run a rigorous operating system
• Define pipeline stages and inspect movement across stages weekly
• Create a culture of data-driven decision-making
• Design and execute a financial aid and scholarship strategy
• Position the Full-Time MBA as a flagship product
• Monitor competitive market dynamics

Associate Dean – Recruitment and Admissions

Project Manager

• Manages day-to-day activities of research study in School of Public Health
• Supervises project staff, coordinates evaluation activities, oversees data collection and analyses, and develops reports and other products
• Travels out of state one to two times per year

Research Project Coordinator – School of Public Health

Executive Assistant

• Types reports, agendas and other documents using PC-based software for scheduling, spreadsheet analysis, budget/finance reports, clinic statistical data, etc.
• Transcribes medical documents, such as letters, correspondence, medical record notes, nurse's notes and manuscripts
• Maintains medical records and notes
• Answers telephones, takes messages and forwards to appropriate persons
• Maintains the daily appointment schedule for visitors and patient office visits
• Maintains file system, including retrieval, copy and disposal of files
• Maintains memberships, societies, licensures and curriculum vitae
• Coordinates programs, such as residency, student clerk-ship work-study services and interoffice clerical functions
• Assists administrative/physician staff during peak times, vacations/illnesses
• Greets visitors and routes incoming mail
• Performs other duties as assigned

Medical Secretary II – Bone and Mineral Diseases

• Plans, prepares and arranges schedules, travel, calendar events/meeting and agendas
• Ensures all confidential administrative and correspondence files are maintained
• Responds to inquiries within scope of responsibility using discretion and independent judgment
• Prepares meeting agendas for internal and external communications
• Carries out logistics for meetings and committees
• Prepares presentations and reports using software including Microsoft Word, Excel and PowerPoint
• Manages communications, places phone calls, simple online research, collection of data, correspondence preparation, and assists with projects

Executive Assistant – School of Medicine

Auditor

• Conduct credentialing audits to ensure compliance with internal policies, state regulations, contractual requirements, and NCQA standards.
• Acts as a liaison between WashU Managed Care Credentialing and its 40+ Managed Care Payors.
• Maintains accurate and organized records of audit findings, reports, and other relevant documentation.
• Evaluates credentialing processes and internal controls to identify risks and opportunities for improvement.
• Communicates audit results and recommendations in a clear and professional manner.
• Provides guidance and support to credentialing staff on compliance and quality improvement initiatives.

Managed Care Credentialing Auditor – FPP Physicians Network

Billing Specialist

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges
• Reviews patient accounts to verify accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, and requests for additional information
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry
• Consistently meets Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department
• Interacts with management and staff members to discuss issues

Insurance Billing/Collection Assistant II – Neurology

Communications

• Serve as the strategic lead for all communications efforts across two high-profile initiatives.
• Develop, implement, and continuously refine a comprehensive communications strategy.
• Oversee all aspects of content creation, digital presence, stakeholder engagement, and brand management.
• Lead the development and ongoing management of high-quality websites.
• Plan, design, and execute all email communications, including newsletters and event invitations.
• Develop and execute a robust social media strategy across platforms.
• Lead the development, writing, editing, and production of both digital and print publications.
• Develop compelling promotional strategies to ensure strong attendance and engagement at events.

Communications Specialist II – Arts and Sciences

Network Engineer

• Provides technical and analytical support by serving as a specialist for networking
• Work includes the design, review of internal and external infrastructure requirements
• Serves as expert on complex networks including serving as a resource to the SOC
• Configures and manages central network components
• Works with SOC to establish policies and procedures for managing the network
• Stays current with new technologies, with a focus on routing, switching, wireless and security technology
• Prepares and maintains detailed network documentation
• Configures and manages security perimeter devices
• Performs other duties as assigned

Network Engineer I

• Responsible for follow-up on insurance billing and appeals activities
• Verifying accuracy and completeness of appeals and documentation
• Contacting insurance companies to expedite appeals and payments
• Performs collection follow-up duties on specific financial classifications
• Makes collection calls to insurance companies and patients
• Reviews remittance advises for rejection and accuracy of payment amounts
• Verifies accuracy and completeness of charge tickets
• Supports customer service unit in answering billing and collection questions

Insurance Billing/Collections Assistant II – Appeals

Analyst

• Configuring, modifying, testing, and maintaining Epic & other Clinical applications
• Building collaborative relationships with hospital leadership, clinical department users, and technology
• Providing second-tier support to end users for application system performance
• Designing, verifying, documenting, amending and refactoring complex software configurations for deployment
• Participating in reviews and resolving issues relating to applications
• Developing and executing test plans and test cases

Analyst II, Epic EHR Application

Insurance

• Handles the day to day operations of providing assistance to staff working with insurance matters
• Supervising, advising and overseeing posting, collections, and/or reimbursement functions
• Counseling patients and/or families on options for financial assistance
• Responsible for accounts receivable from Managed Care Payors for Physicians Billing Service
• Establishes and maintains accurate Epic work queues to achieve optimal follow-up
• Communicates policies and educates staff on billing issues to promote efficient flow of billing process
• Counsels patients on financial and other issues regarding accounts management
• Advises department managers on collection issues that arise
• Handles missing charge ticket list, locating missing ticket and generating another ticket if needed
• Monitors and updates monthly collection totals in department
• Advises affected areas on diagnoses, prices and charges for special batches
• Participates in selection process of new employees, training, supervising and evaluating employees; informs employees of changes in the department
• Assists with coverage in staff areas during illness/vacations; back-up for HMO/PPO Representative
• Assists IBC team with special projects

Supervisor, Insurance/Billing/Collection – Physicians Billing Service

Technical Project Manager

• Provide project management to departments for low voltage installations and network and wireless designs in new construction, departmental moves, and existing space renovations
• Review construction drawings and ensures adherence to the University Structured Low Voltage Cabling Standards
• Monitor and track tasks assigned to others, deliverables and provides project status updates to Manager
• Participate in the development and maintenance of the University’s low voltage structured wiring standards
• Stay current with BICSI and industry standards for low voltage and fiber cabling
• Assist Manager in creating/billing of expenses for projects

IT Project Manager, Construction

• Provides monthly review of workflow for all PBS AR Management team areas to ensure the highest level of quality and accuracy among staff.
• Creates and/or updates written guidelines, policies, procedures, and workflow documentation as needed.
• Monitors the accuracy of AR staff work performance and takes action to assure compliance with written guidelines.
• Provides management with support and feedback on the accomplishment of goals and opportunities for improvement of individual team members.
• Collaborates with management team on appropriateness of benchmarks for quality and efficiency and suggests updates to quality and accuracy metrics as warranted.