WashU IT

Analyst

• Responsible for planning, analyzing, designing, implementing, testing, debugging, and maintaining Epic & other Clinical applications
• Build collaborative relationships with hospital leadership, clinical department users, technology and other corporate departments
• Takes technical responsibility across all stages and iterations of configuration development and deployment
• Plans and drives software configuration activities
• Measures and monitors the application of standards for configuration design and deployment
• Drives investigation and resolution of issues relating to applications
• Ensures all requests for support are dealt with according to agreed procedures
• Provides authoritative advice and guidance on test planning and execution
• Manages user experience evaluation of systems, products, services or devices
• Develops, maintains, and tests incident management procedures in agreement with service owners

Analyst III – Epic EHR Application

• Provides build support for Epic & other Clinical applications as it relates to change requests, maintenance and project business demands
• Responsible for configuring, documenting, testing, modifying, supporting and maintaining software applications
• Builds collaborative relationships with hospital leadership, clinical department users, Technology, and other corporate departments...
• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment
• Applies agreed standards and tools to achieve a well-engineered result
• Collaborates in reviews of work with others as appropriate
• Assists in the investigation and resolution of issues relating to applications
• Follows agreed procedures to identify and resolve issues with applications
• Uses application management software and tools to collect agreed performance statistics
• Carries out agreed applications maintenance tasks
• Assists with the design of test cases and test scripts, mapping back to pre-determined criteria, recording and reporting test outcomes
• Applies agreed standards to specify and perform manual and automated testing
• Assists in the evaluation of design options and prototypes to obtain user feedback
• Provides first line investigation and gathers information to enable incident resolution and allocate incidents
• May be part of an after-hours on-call rotation

Analyst I, Epic EHR Application

Project Manager

• Manages day-to-day activities of research study
• Obtain and manipulate data from various sources
• Construct and analyze data using statistical software packages
• Assist with the production of working papers and publications

Research Project Coordinator

Customer Support

• Greets and provides accurate information while meeting customers' needs.
• Receives, records, and distributes verbal and written work orders from departments to service crews.
• Coordinates with other facilities units to ensure the follow-up and completion of assigned work orders.
• Provides customer service to walk-up customers, by phone, and for online work order submittal.
• Maintains call quality by providing customers with accurate information in a timely manner.
• Handles issues with University parking permits.
• Provides data entry within multiple databases and systems.

Customer Service Representative I – Enterprise Physical Operations

Program Manager

• Provide guidance and oversight for OHIDS graduate programs, which includes supporting the Associate Director, Deputy Director, faculty, and program directors.
• Create and maintain course listings, independent studies, course evaluations/course syllabi for courses.
• Coordinate waitlist and enrollment limit management.
• Maintain the placement of courses in classrooms.
• Nurture the student relationship from recruitment and admission through graduation.
• Support students in course selection and registration.
• Communicate routinely with cross-campus collaborators including the registrar’s office, financial aid, and other student and academic support units.
• Assist faculty in the management of courses in Canvas, serving as Canvas administrator.
• Ensure faculty and TAs have access to relevant templates and other standards for on-ground, hybrid, and online teaching requirements as set by the department.
• Identify opportunities for professional development workshops, external rotations and outreach activities.
• Coordinate special events – graduation, orientation, workshops, etc. - for programs, including marketing, room reservations, set-up and clean-up, logistics, correspondence, etc.
• Attend administrative meetings, course training, regular meetings, events, etc., and disseminate as appropriate to the department.
• Support the efforts to track alumni of graduate programs.
• Perform other duties as assigned.

Senior Program Manager – I2DB Master's Programs

Administration

• Analyze organization processes and convert business workflows for launch and ongoing use of the CRM Platform
• Serve as the technical expert to all departments and areas to customize and improve the SF Marketing Cloud System
• Formulate and execute strategies for email outreach, lead nurturing programs, and campaign management
• Partner with internal marketing team and clients to create actionable plans aligning business objectives with technical solutions
• Build, test, report and monitor journeys within Marketing Cloud for both B2B and B2C audiences

Marketing Cloud Administrator, Salesforce

• Responsible for overall management of the Department’s Administrative Services including Payroll and Human Resources.
• Direct, manage, plan and coordinate all aspects of Administrative Services such as payroll, employment, compensation, compliance, employee relations, and policy setting.
• Serve as faculty and staff liaison between the Department and other outside units in administrative matters.
• Direct, manage, plan, and coordinate the department's faculty and staff payroll and approvals.
• Provide expertise and guidance in complex personnel issues in conjunction with WUSM Human Resources.
• Develop and maintain policies and procedures related to payroll, employee relations, and compensation to ensure compliance with University guidelines.

Senior Manager, Department Administration – Radiology

Software Engineer

• Provides computer support by developing, implementing, documenting and running computer systems and programs.
• Collaborate with Student Affairs student health services to ensure business processes, reporting requirements, and technology needs are met.
• Evaluate third-party systems, assess integration capabilities, and recommend solutions or enhancements.
• Build and support web applications using standard front-end technologies (HTML, CSS, JavaScript) and modern web frameworks (such as React or comparable).
• Develop and maintain server-side logic, APIs, and services using enterprise languages and frameworks (e.g., C#, .NET).
• Administer and optimize databases (primarily SQL Server) including stored procedures, queries, and data integration workflows.
• Provide training and support resources for staff using new tools or reports.
• Ensure all systems and solutions adhere to institutional policies, FERPA, HIPAA, and security best practices.

Programmer/Analyst – Student Success

Therapist

• Attend all therapy events, which may include weekends.
• Complete any at home preparation leading up to each event.
• Provide reasonable modifications to all therapy activities.
• Assist individuals during events with the least amount of support needed.

Physical Therapist – Neurology

Systems Engineer

• Review security alerts in our 'Orca Security' platform and coordinate with cloud subscription owners to remediate vulnerabilities, risky configurations, and other information security issues.
• Perform research, analyze technology, consult vendors and apply best practices to design technical solutions.
• Validate, test and implement new products and services.
• Respond to and resolve incidents escalated from operational teams and performance tuning requests.

Systems Engineer I – Cloud Security

Bookkeeper

• Serve as the primary budget and financial support for multiple academic units
• Prepare and administer departmental budgets, accounts, and reports
• Ensure efficient and effective use of financial resources
• Initiate/review purchasing transactions and maintain documentation
• Process spend authorizations and travel expense reports
• Review invoices and reimbursement requests for compliance
• Monitor account balances and maintain encumbrances
• Complete year-end financial closing procedures
• Assist with post-award grant reporting and reconciliation duties

Accounting Assistant III – Arts and Sciences

Director

• Lead analytic and institutional research projects that inform institutional priorities.
• Conduct statistical analyses to support strategic planning and initiatives.
• Develop and apply analytic frameworks to evaluate policies, interventions, and programs.
• Apply advanced analytic methods, including predictive analytics and machine learning.
• Oversee production of surveys, reports, and dashboards used by senior leadership.
• Collaborate with academic and administrative leaders to define key questions.

Assistant Director, Analytics & Insights

Security Engineer

• Prepare written content for a diverse audience of faculty, staff, and students, explaining technical concepts to non-technical users.
• Help develop training curriculum and phish testing strategy using visual design and editing software such as Vyond, Articulate, or Adobe Creative Suite.
• Conduct research for articles and web content pertaining to topics and best practices in information security.
• Plan and manage events for Cybersecurity Awareness Month.
• Analyze data about newsletter readership, website traffic, phishing simulation results, training completions, etc. to understand and improve program performance.
• Configure and maintain content in Learning Management System (LMS) platforms like KnowBe4, Workday Learning, and Canvas.
• Provide customer support.
• Perform other duties as assigned.

Security Awareness, Behavior, & Culture Analyst I

Executive Assistant

• Provide coordination and administrative support for clinic operations
• Support weekly clinic operations including patient scheduling, intake, and referrals
• Facilitate communication among patients, providers, students, and campus partners
• Coordinate community engagement activities for MD students
• Maintain the CE Hub repository and related web content
• Manage communications with community agencies
• Evaluate purchasing sources and liaise with vendors for service issues
• Conduct community outreach to raise awareness of clinic opportunities
• Monitor the CE Hub email inbox and triage inquiries

Medical Secretary III – Certified

Operations

• Leading team efforts on department specific collection within a payor
• Assisting staff with resolving department specific issues
• Identifying and resolving department and payor trends
• Assisting manager or supervisor with special projects
• Motivating staff and promoting team effort and department goals
• Resolving invoices within the team that require special attention
• Collaborating with the team to manage operational problems or backlog