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Insurance Billing/Collection Assistant III – Surgery
WashU ITInsurance Billing/Collection Assistant managing various financial classifications for timely physician payment. Utilizing Epic and making collection calls to ensure payment of claims while assisting in training new staff.
About the role
Key responsibilities & impact- Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges
- Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling
- Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry
- Makes collection calls to insurance companies and/or patients to ensure timely payment of claims
- Contacts insurance companies regarding posting payments and collection agencies regarding payment reports
- Supports customer service unit in answering billing and collection questions
- Assists with training new staff
- Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department
- Interacts with management and staff members to discuss issues
- May act as Team Lead
- Assists with special projects
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- 3 years of Billing Or Insurance experience
- Skills: Claims Resolution, Collections Strategies, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for continued childcare needs
- Cost of tuition covered for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims ResolutionCollections StrategiesComputer LiteracyConfidential Data HandlingHealth Insurance BillingICD-10 Procedure Coding SystemMedical Billing and CodingMedical TerminologyMicrosoft ExcelMicrosoft Word
Soft Skills
Team LeadershipTelephone Communications
Certifications
High school diploma or equivalent