Vodafone

ServiceNow

• Lead end‑to‑end development of ServiceNow applications and modules.
• Design and customise ServiceNow Service Portals with comprehensive utilisation of platform features.
• Implement and manage complex third‑party integrations using web services and plugins.
• Maintain and optimise CMDB and Asset Management processes.
• Facilitate agile ceremonies and ensure strong alignment between business logic and developed solutions.
• Ensure quality assurance through adherence to best practices, standards, and security protocols.
• Create and maintain documentation for development, governance, and compliance purposes.
• Deliver training and share knowledge on ATF scripting and testing methodologies.
• Stay informed of latest ServiceNow enhancements and propose continuous improvements.

Manager – ServiceNow Developer

Manager

• Develop, apply and monitor the commercial development of the shops under your responsibility
• Establishes and meets company’s commercial objectives for sales and profit performance and ensure customer experience delivery through respective retail channels (Vodafone shops, indirect dealers)
• Share responsibility for P&L, net profits, profit calculation & reporting based on Vodafone standards (franchise and own)
• Responsible for external communication strategy to all stakeholders using appropriate and effective business and sales language
• Influence dealers/franchisees on present and future Vodafone Strategy
• Build strong relationships with franchisees and shop employees through dedication to guiding, influencing and supporting; manages shop employees
• Be a genuinely inspiring consultant, energized to motivate shop managers and Dealers to abide by company’s vision and goals

District Manager

• Develop, configure and customise ServiceNow applications in line with business requirements.
• Deliver and optimise complex ServiceNow integrations using industry‑standard methods.
• Build and maintain Service Portal components, widgets and user interfaces.
• Apply advanced knowledge of the software development lifecycle to ensure robust and scalable outcomes.
• Utilise understanding of various SCDL methodologies to support structured delivery.
• Troubleshoot issues, analyse root causes and implement sustainable solutions.
• Collaborate effectively with stakeholders and cross‑functional teams.
• Provide guidance and leadership to team members where required.
• Manage priorities and timelines to meet project objectives.

ServiceNow Developer

Engineer

• Manage the enterprise customer devices (CPE, IP Phone and dedicated routers) integration and delivery in all the European markets managed by Vodafone Business, being accountable of Life Cycle Management and cyber security upper standards Compliancy
• Technical Support to negotiate with Suppliers and Internal function to ensure effective delivery for Vodafone managing development, documentation, qualification, and engineering of new CPEs
• Participate in Lab or Field trials and test in the CPE homologation process
• Configure and maintains test environment for the integration and the hw/fw validation of CPE's/Modems/Routers
• Plan and execute all the Functional, Interoperability & Performance Technical detailed testing
• Correspondence with CPE vendors, Group Network and CPE functional departments on handling Enterprise CPE technical issues during the homologation process and trials
• Feasibility study, development, testing, acceptance, and implementation of Enterprise CPEs, in all technology areas needed to deliver services to Business Customers.
• Interfaces local market (Sales, VBTS, Product) and performs feasibility assessment of network impact for new service requests.

Senior Enterprise Device Engineer

Sales

• Provide a strategic focus on our Sales Transformation across Vodafone Business
• Program manage sales transformation projects to ensure ongoing consistency in goal definition and measurement between cross-functional teams and the sales organization
• Development, management, facilitation and evaluation of our Customer Advisory Board (CAB)
• Designing and driving key strategic initiatives to support customer engagement, revenue improvement and new sales improvement by collaborating with sales and key functional partners
• Partnering with Sales leaders to create and implement an executive engagement strategy and plan, to deepen relationships with key decision makers and executives within our key customers
• Creating strategic customer insights, market trends and provide opportunity landscape when collaborating with sales heads and utilizing secondary research
• Support in creating and driving senior management meetings, content for business reviews & support on Quarterly Business Reviews
• Track and measure the effectiveness of executive engagement initiatives, providing regular updates to sales leadership on ROI and relationship health
• Support Head of Business Sales with key business management activities as required

Sales Customer Strategy Lead

People Operations

• Support key HR processes (performance & talent reviews, succession planning, workforce planning and budget, Annual Salary Review)
• Support people analytics activities (data collection, analysis and consolidation related to workforce, performance, talent and reward)
• Prepare presentations and supporting materials for HR and business meetings
• Contribute to HR coordination within an international and matrix organisation
• Collaborate with local and global HR teams (Centres of Expertise, HR Operations, HRBPs)
• Support ad-hoc analytical tasks and initiatives aimed at improving HR processes

HR Intern – HR BP, People Analytics

Administration

• Supports the technical operations management team, responsible for the end-to-end operational back-office support requirements relating to the coordination and alignment of multi-faceted subject matter experts' collaboration requirements and effective communication, including administrative support (record keeping, record maintenance and database administration) and operational financial support requirements (placement and receipting of purchase orders).
• Co-ordinate the timely placement and receipting of purchase orders and to ensure regular reporting of network equipment ordered and provide end-to-end administrative support on purchase order requests in conjunction with the respective suppliers and business units within technical operations.
• Create the respective projects in the Management System and to track approval on all projects. Retrieve and process all new order requests from the Management System and maintain the system details.
• Oversee, co-ordinate and manage the process of receipting invoices in line with finance processes and ensure that all outstanding supplier payments are processed timeously.
• Maintain order registers and track each PO until fully receipted, compile regular reports from SAP/EVO on all orders placed and deliveries outstanding.
• Compile regular departmental reports as required and assist with the distribution of budget reports for the TowerCo Technical Operations business units.
• Continuously improve and develop processes to ensure effective order management practices.
• Maintain & coordinate operational activities and manage section deliverables.

Back Office Administrator

Risk

• Act as a strategic partner enabling informed decision‑making aligned to Vodafone's strategy and Group Risk priorities.
• Contribute to the design, evolution and implementation of the Global Risk Management Strategy and supporting Framework, incorporating emerging risk sensing, enhanced risk taxonomy, and integrated assurance priorities.
• Lead top‑down and bottom‑up risk assessments across markets and Group functions, embedding consistency, aggregation of principal risks, and thematic insights.
• Prepare high‑quality, insight‑led governance reporting for the Board, ExCo and assurance committees, ensuring clear articulation of risk exposures, appetite, controls, scenarios and required actions.
• Shape and strengthen the global risk community, driving capability uplift, consistent application of the risk framework, and embedding of Group Risk’s maturity roadmap.
• Partner with Strategy, Finance, Technology and Commercial teams to embed risk analysis into strategic bets, investment cases, budget cycles and major transformation programmes.
• Support development of forward‑looking strategic risk intelligence, scenario planning and stress testing to inform strategic planning.

Senior Risk Manager

Operations

• Design, build & operate the Local Vodafone Business Managed Services Operations (Local MSO) team located in Dublin.
• Build the technical and process capabilities needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence.
• Deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements.
• Provide efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local MSO.
• Build, lead and develop a managed service for security, cloud and SaaS that will deliver state-of-the art managed, professional and consultancy services.
• Accountable for the end-to-end set up and delivery of the Local MSO in Ireland, working in partnership with the Central MSO team and other local MSOs, local Vodafone Business and Technology functions.
• Accountable to define the technical infrastructure to set up the Local MSO in Dublin.
• Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services.
• Service and security incident detection and response, forensic analysis and post incident review and improvement.
• Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.

Team Lead – Managed Services Operations

• Act as the Product Owner for HR Services workstreams, including onboarding, offboarding, leavers, and new hires.
• Own and manage the product backlog, ensuring consistent grooming, refinement, and prioritisation aligned with strategic goals.
• Collaborate with Product Managers to align product vision, roadmap, and delivery timelines.
• Engage with stakeholders to gather requirements, manage expectations, and ensure alignment with organisational objectives.
• Apply strong SAFe Agile practices, including Program Increment (PI) planning and continuous exploration of backlog items.
• Use JIRA effectively for backlog management, sprint planning, and progress tracking.
• Drive innovation and continuous improvement across HR systems and processes.
• Ensure timely delivery of compliant solutions that meet business needs.
• Benchmark external best practices and help the organisation leverage modern technology and evolving HR trends.

Senior Manager – Demand Authority

Security Engineer

• Deliver advanced troubleshooting for security incidents, ensuring timely closure within defined SLAs.
• Perform configuration, upgrades, and maintenance of Fortigate firewalls, FortiManager and FortiAnalyzer platforms.
• Plan, prepare, and implement customer and internal changes following ITIL processes.
• Manage vendor escalations, including ticket creation, RMA handling, and hardware replacement coordination.
• Provide coaching and knowledge-sharing across the support team through documentation and peer learning.
• Approve change requests in alignment with organisational practices and governance.
• Continuously enhance technical capability, including upskilling on new security technologies and earning relevant certifications.

AM Security Specialist

DevOps Engineer

• Build, operate, and continuously improve Kubernetes (EKS) platforms for security, reliability, and cost efficiency.
• Design and maintain reusable Infrastructure as Code stacks using Terraform for AWS services.
• Provide self-service capabilities for developers through standardised templates, deployment pipelines, and infrastructure provisioning.
• Develop automation and internal tooling (Python/Bash) to eliminate manual tasks and accelerate delivery.
• Implement and enforce security guardrails, including IAM least privilege and secrets management.
• Build and maintain CI/CD pipelines using Git-based workflows and tools like GitHub Actions, GitLab CI, and Jenkins.
• Embed observability by default, including logging, metrics, alerting, and tracing for robust service management.
• Collaborate with product teams to improve developer experience and reduce operational overhead.

Senior DevOps Engineer – VOIS

• Manage and optimize AIXUnix systems
• Develop web services and applications based on business requirements
• Collaborate with cross-functional teams to ensure smooth operation and deployment of services

Assistant Manager – AIX/Unix, Tomcat, Advanced SQL, Shell Scripting, Web Services, WebLogic, Windows Server

Customer Success Manager

• Handle customer inquiries and requirements
• Provide technical support
• Manage and update the CRM system

Assistant Manager – Siebel CRM, Configuration, Activis L2 Support

• Work with a dynamic global community
• Connect people, solve complex challenges
• Contribute to a sustainable and inclusive world