Team Lead – Managed Services Operations
Vodafone
full-time
Posted on:
Location Type: Office
Location: Dublin • Ireland
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Job Level
Tech Stack
About the role
- Design, build & operate the Local Vodafone Business Managed Services Operations (Local MSO) team located in Dublin.
- Build the technical and process capabilities needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence.
- Deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements.
- Provide efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local MSO.
- Build, lead and develop a managed service for security, cloud and SaaS that will deliver state-of-the art managed, professional and consultancy services.
- Accountable for the end-to-end set up and delivery of the Local MSO in Ireland, working in partnership with the Central MSO team and other local MSOs, local Vodafone Business and Technology functions.
- Accountable to define the technical infrastructure to set up the Local MSO in Dublin.
- Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services.
- Service and security incident detection and response, forensic analysis and post incident review and improvement.
- Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.
Requirements
- Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
- Preferably with security certifications such as GIAC GCIH, CompTIA Cybersecurity Analyst (CySA+) or Preferably with cloud certifications such as AWS Solution Architect (SAA-C03) or Azure Administrator Associate (AZ-104) or Preferably with SaaS certifications such as Microsoft 365 Administrator (MS-102).
- Deep understanding of operational concepts and procedures within managed services, with focus in managing and responding to security incidents and service faults.
- Experience in managing managed service projects and teams.
- Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
- Experience in hands-on delivery and operations of services for end customers, managing teams with end-to-end accountability of the customer service.
- Experience in setting up new technology/infrastructure to serve a new service portfolio.
- Excellent leader of people with ability to build relationships, engage and inspire.
- Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
Benefits
- Competitive Salary
- Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
- Generous Employer Pension contribution
- Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
- Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
- Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
- 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
- Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
managed servicescloud servicesSaaS servicessecurity incident detectionforensic analysisvulnerability managementendpoint securitynetwork securitycustomer lifecycle managementoperational excellence
Soft Skills
leadershiprelationship buildingcollaborationstrategic visioncustomer experience focusteam managementinnovationengagementinspirationcommunication
Certifications
Bachelor’s Degree in EngineeringGIAC GCIHCompTIA Cybersecurity Analyst (CySA+)AWS Solution Architect (SAA-C03)Azure Administrator Associate (AZ-104)Microsoft 365 Administrator (MS-102)