Operations

• Ensure the branch operates efficiently and securely
• Deliver exceptional customer experiences
• Oversee risk controls and compliance with policies
• Enhance the customer experience by ensuring smooth transaction processing
• Build and maintain strong relationships with customers
• Utilize data-driven decision-making to improve branch performance

Branch Operations Manager ensuring efficient branch operations and delivering customer service excellence

Branch Operations Manager

Branch Operations Manager overseeing efficient branch operations and delivering exceptional customer service. Fostering team member growth and ensuring compliance with policies in the financial services sector.

• Lead Sanofi Operations activities to create partnerships with targeted organizations, groups, institutions, etc. to create or enhance inventory management solutions.
• Lead Operations team’s planning, preparation, and implementation activities to ensure alignment with Commercial Operations Objectives, including pre-respiratory season planning, testing and order optimization.
• Partner with targeted immunization partners / customers (HS, PBGs) to identify, design, and implement unique / novel vaccine operations processes to help build differentiated value offerings.
• Coordinate Customer delivery projects to be defined in customer journey’s, which may include Inventory management, returns processing, and supply chain management tool integration with HS (ex: GHX).
• Coordinate Operations activities across distribution partners to ensure excellent service experiences, including but not limited to delivery forecasts, customer needs, and resource utilization.
• Implement key aspects of the Business Operations Plan - including the ordering process, customer/product allocations, and shipping processes across Sanofi and VaxServe.
• Conduct market research to identify short and long-term opportunities that create competitive advantages and differentiate the company from its competition.
• Lead the development and implementation of order fulfillment solutions that create measurable brand differentiation and value.
• Serve as a key information resource for all of Sanofi's functional areas regarding the order fulfillment process.
• Champion cross-functional communication: Encourage communication among functional areas to discuss market trends, process acceptance, and the overall perception of Sanofi's order fulfillment process and tools.
• Identify key performance service and demand metrics and develop and maintain delivery scorecard that help ensure maximum operational efficiencies (forecasts, buffers).
• Act as liaison to VaxServe and Distribution Teams.
• Act as liaison to Sales Teams; drive organizational awareness of Operation’s activities while instilling increased confidence in Sanofi capabilities.

Director managing delivery operations for Sanofi's vaccine portfolio

Director, Delivery Operations Solutions

Director responsible for integrating demand management and order fulfillment supporting Sanofi's multi-billion-dollar vaccine portfolio. Leading operational excellence and customer-centered delivery solutions with cross-functional collaboration.

• Coordinate, prepare, animate performance workshops focused on cycle time reduction, yield improvement, complex problem solving, and launch readiness.
• Lead and coordinate execution of related action plan
• Act as performance partner for one or more EM&S business units by attending leadership team meetings and performance rituals, supporting early detection of performance gaps and improvement opportunities, and driving prioritization and execution of initiatives
• Deploy and maintain the EM&S performance management system according to SMS 2.0 standards, including +QDCI, Team Board, and GPS3 board
• Contribute to SMS upskilling program including training, certification, and coaching activities
• Champion cultural change in continuous improvement, change management, and problem-solving methodologies

Operational Excellence Performance Lead supporting Sanofi Manufacturing System initiatives

Operational Excellence Performance Lead

Operational Excellence Performance Lead role in Sanofi focusing on improving external manufacturing processes. Leading initiatives and managing performance within biotech operations.

• Manage facilities operations and maintenance teams of the site by coordinating and managing the work including, but not limited to, critical and non-critical infrastructure maintenance and providing a safe work environment for all site personnel
• Manage preventative maintenance work of all critical and non-critical equipment to prevent mission interruptions
• Manage critical spares inventory for mission essential equipment to prevent unplanned outages
• Interpret and implement maintenance policy and procedures
• Notify designated GPOCs and/or Operations personnel on facility significant events; ability to compile summaries of events, critical actions accomplished, plans for completion remediation, and brief to site management in various forums
• Update and rewrite maintenance SOPs annually with coordination and collaboration with site engineering
• Manage training plans for 24/7 employees ensuring a well-trained workforce to respond to site anomalies
• Integrate new construction projects into maintenance program, development of testing requirements and coordination of site acceptance review.

Enterprise Facilities Operations & Maintenance Manager overseeing site maintenance teams

Enterprise Facilities Operations & Maintenance Manager

Enterprise Facilities Operations & Maintenance Manager overseeing maintenance teams for government clients in Aurora, Colorado and Las Cruces, New Mexico. Managing facilities operations ensuring a safe work environment and efficient infrastructure maintenance.

• Responsible for operational aspects of Lumicera’s discount programs including contract compliance through direct pharmaceutical manufacturers
• Analyze claims data to ensure the accuracy of contract processing
• Provide sales and request for proposal (RFP) support for prospective clients and client renewals
• Work closely with the Lumicera Finance and Underwriting teams to assist with evaluating contracts
• Support contract review, data entry, evaluation, and reconciliation of Lumicera client contract financial guarantees
• Serve as direct contact for Lumicera Client Services attending client calls as needed
• Lead and coordinate Government-related or regulated reporting for internal use and client requirements
• Review Discount strategy and pharmaceutical manufacturer contracts to accurately set up and maintain parameters in the contract processing system

Analyst in Contract Operations for Lumicera Health Services

Analyst, Contract Operations

Analyst in Contract Operations responsible for Lumicera’s discount programs and contract compliance. Collaborating with finance and client services while optimizing contracts and providing RFP support.

• Cross-functional partnership with GTRM pillar leads to identify relevant KPIs, including development of robust audit procedures to ensure data integrity
• Develop and sustain intuitive data dashboards that translate metrics into clear insights, enabling stakeholders to act on areas of risk and responsibility
• Collaborate with pillar leads and teams to identify corrective actions, leveraging the portfolio of data to monitor effectiveness of these measures
• Publish robust standard procedures for managing KPI portfolio, with a focus on accuracy, executability, and repeatability
• Manage, strengthen, and develop processes and tools providing visibility and compliance across the authorizations management function
• Manage processes and tools for AMOCs and RFIs, ensuring completeness of requests and partnering with RTX Corporate to identify and implement standardization initiatives

Senior Manager leading Process Performance and Quality Control at Pratt & Whitney

Senior Manager, Process Performance and Quality Control

Senior Manager responsible for Process Performance and Quality Control at Pratt & Whitney. Leading compliance initiatives and managing audit processes to mitigate risks in global trade.

• Lead the resiliency strategy for all new factory builds and factory expansions, ensuring facilities are designed for disaster recovery, business continuity, operational robustness, agility, and future scalability.
• Drive the integration of resiliency requirements into architectural, engineering, and construction plans, including utilities, automation, technology infrastructure, environmental controls, and redundancy systems.
• Conduct risk assessments and lead mitigation plans to ensure site selection and design decisions reduce exposure to operational disruption.
• Define and implement the smart factory strategy, including the technical roadmap for architecture and infrastructure, ensuring alignment with enterprise growth and operational objectives.
• Design and deploy advanced digital solutions to optimize factory planning, construction, and operations, integrating digital engineering, digital twin, predictive analytics, and smart factory technologies.
• Design and deploy support systems to sustain high levels of uptime and performance for Manufacturing & Supply Chain Applications, Industrial Internet of Things (IIoT), automation and robotics, artificial intelligence (AI), machine learning, digital twin technology, and smart supply chain systems to enhance production efficiency and enable real-time decision-making.
• Collaborate with executive leaders across digital, cyber security, engineering, manufacturing/operations, supply chain, quality, and enterprise services to transform traditional manufacturing processes into state-of-the-art, digitally enabled production ecosystems.

Director of Operations Resiliency at Raytheon leading factory transformation and modernization

Director, Operations Resiliency, Capacity Growth

Director of Operations Resiliency at Raytheon overseeing new factory builds and leading digital transformation. Managing operational continuity and resilience for critical manufacturing sites across the US.

• Oversee day-to-day management of end-to-end or co-managed revenue cycle engagements
• Partner with key client leaders to communicate performance
• Support operational improvements and strengthen client outcomes.
• Drive revenue cycle performance by identifying best practices
• Lead implementation efforts across people, process, technology, and analytics
• Serve as a subject matter expert on revenue cycle model
• Manage client relationships and respond to ad-hoc requests

Sr. Ops Lead managing revenue cycle engagements for healthcare organizations

Senior Ops Lead

Sr. Ops Lead managing revenue cycle engagements with a focus on operational improvements. Overseeing performance and client relationships in a healthcare technology company.

• End-to-end responsibility for supply chain, production and fulfillment — from raw materials to the end customer
• Managing and developing our production and logistics partners
• Raw material sourcing with a focus on quality, cost and availability
• Establishing lean controlling and planning processes
• Keeping working capital in focus: inventory, payables, cash cycle
• Gradual build-up of the operations team
• Leveraging AI and digital tools to optimize processes — not as a requirement, but as a given

Head of Operations leading supply chain and production at Yummy

Head of Operations

Head of Operations managing supply chain and production processes for plant-based instant meals at Yummy. Overseeing team build-up and optimizing operations from day one.

• Supervise daily operations including labor management and scheduling
• Conduct staff meetings and address performance issues
• Manage operations to meet productivity and service goals
• Ensure compliance with safety and quality standards

Operations Manager overseeing logistics operations in a distribution center

Operations Manager

Operations Manager responsible for logistics operations including supervision and labor management. Ensuring productivity goals and quality standards are met in a distribution center environment.

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