Vivo (Telefônica Brasil)

Manager

• Responsible for commercial management and client relationships, identifying needs and offering the most appropriate products to meet client requirements, acting as an intermediary between these clients and the company, and negotiating contracts and proposals;
• Work directly with government clients, represent the company in public tenders, present portfolio solutions, conduct client visits, and develop an account action plan for the client portfolio;
• Map the client power structure and operating model, lead the understanding of business needs and prospect opportunities;
• Build relationships and use workflow tools to record and track opportunities, interacting with internal teams (technical and finance) to follow the project through to closure.

Business Manager III – Government

Marketing

• Control and monitor media budgets, ensuring adherence to planned vs. actual spending;
• Work in financial controllership, including validation, classification, and recording of expenses;
• Manage the invoice/workflow of invoices, ensuring verification, approval, and proper routing for payment;
• Reconcile financial amounts between planned, executed, and billed values by media outlets and agencies;
• Serve as the point of contact between media planning, finance, and advertising agencies, ensuring alignment of information and deadlines;
• Support the creation and updating of financial reports and media investment performance dashboards;
• Identify opportunities to improve financial processes;
• Ensure compliance with internal policies and financial controls.

Junior Marketing Analyst – Exclusive for People with Disabilities

Sales Development Rep

• Provide B2B customer service, prospecting new accounts from pre-defined leads;
• Present the GUD portfolio and serve customers through digital channels;
• Monitor channel and customer-portfolio metrics, analyze data and execute commercial actions to meet and exceed targets;
• Resolve critical situations, maintaining regular contact with customers and internal teams;
• Interact with GN to map contacts and define the best strategy for joint action.

Sales Development Representative

Analyst

• Develop, together with internal stakeholders, the tactical planning of personalizations to meet the proposed business objectives;
• Be end-to-end responsible for Personalization and Experimentation projects, interfacing with internal teams (Performance Desks, Online Media, Marketing), mapping opportunities aligned with business goals and generating valuable insights that become actionable initiatives, together with the Portals (IT) team;
• Identify, together with Marketing, Online Media, Performance Desks and Martech (4P) teams, audience information, profiles, behaviors and other data according to the E‑commerce business objectives, and document processes;
• Lead planning, analyses, studies and presentations that deliver recommendations to optimize business results, providing data-driven insights to guide decision-making across business areas, with a focus on Personalization and Experimentation (A/B testing);
• Be responsible for personalization reports and data, creating views and dashboards in Data Studio and Power BI, generating valuable insights to optimize results.

Senior Web Personalization and Data Analyst

• Atuação em Melhoria continua, redução de incidentes e indisponibilidades de ambiente
• Configurar e customizar o módulo SAP SD conforme as especificações.
• Integrar SAP SD com outros módulos (MM, FI, etc.).
• Elaborar documentação funcional e técnica.
• Executar testes unitários e integrados.
• Garantir conformidade com políticas internas e melhores práticas SAP.
• Contribuir para a evolução do ambiente SAP BTP e S/4HANA.

Senior Consultor SAP SD

Full-stack Engineer

• Work across all phases of the solution life cycle:
• Orchestrate the evolution of requests from functional conception through post-production support.
• Act as the interface between business and technology, driving elicitation and refinement of functional and non-functional requirements.
• Conduct interviews, workshops and collaborative sessions with stakeholders to gain deep understanding of processes and opportunities.
• Produce and maintain high-quality functional documentation.
• Support backlog creation and prioritization (epics, features and user stories).
• Ensure traceability and change management throughout the solution life cycle.
• Serve as a technical reference, translating business vision into sustainable technical solutions.
• Ensure adherence to security, reliability, observability, scalability and infrastructure requirements from the design phase.
• Ensure readiness requirements for production are properly met.
• Provide technical oversight of development, integrations, APIs and flows between Martech platforms.
• Ensure functional and technical quality criteria are met prior to deployment.
• Orchestrate deployment processes with efficiency, traceability and compliance.
• Monitor technical and business KPIs in post-production.

Technical-Functional Lead – Martech

• Desenhar e sustentar arquiteturas complexas de alta disponibilidade para APIs e serviços que suportam o ecossistema de IA da Vivo.
• Liderar a definição de padrões de codificação e design (Design Patterns, Clean Architecture), servindo de referência para os desenvolvedores Sêniores e Plenos.
• Otimizar a performance e custos de serviços em nuvem, garantindo eficiência no processamento de grandes volumes de dados e chamadas de modelos (LLMs).
• Mentor técnico prático: Realizar revisões de código críticas e sessões de pairing para elevar o nível técnico do time.
• Desenvolver componentes críticos e SDKs internos que serão consumidos por múltiplas squads de IA.
• Garantir a resiliência do sistema através de estratégias avançadas de observabilidade, tratamento de falhas e automação de infraestrutura.

Especialista em Engenharia de Software – Inteligência Artificial

Financial Planning and Analysis

• Lead the design, evolution and governance of modern, scalable, secure and resilient architectures;
• Develop and review full‑stack solutions, ensuring end‑to‑end technical quality;
• Define technical guidelines, corporate standards and engineering and architecture best practices;
• Apply Artificial Intelligence and automation to business solutions, digital products and internal platforms;
• Lead proofs of concept (POCs), technical experiments and validation of new technologies;
• Support the modernization of legacy systems, focusing on performance, sustainability and risk reduction;
• Act as technical advisor to product, engineering, data and business teams;
• Mentor architects and developers, promoting knowledge sharing and technical maturity;
• Participate in strategic forums and contribute to the long‑term vision for architecture and engineering;
• Ensure alignment between technology solutions, digital strategy and business objectives.

Systems Consultant – Applied AI, Financial Solutions

Ecommerce

• Develop and enhance modern, high-performance, responsive digital interfaces;
• Integrate with backend APIs and services, ensuring solution consistency and efficiency;
• Collaborate with product, performance, technology and operations teams to continuously evolve digital channels;
• Support the operation and maintenance of pages and content in our CMSs;
• Contribute improvements to platforms, automations and internal tools used by e-commerce and digital marketing teams;
• Participate in technical discussions, code reviews and architectural decisions;
• Work in a high-scale environment with a focus on quality, performance and continuous improvement of solutions.

Full Stack Developer – E-commerce & Portals

• Monitor project budgets monthly, segregating capital expenditures (CapEx) and operational expenditures (OpEx)
• Track actuals versus plan, identifying variances and their root causes
• Consolidate information from multiple projects into management-level views
• Support the budget review process (forecasting and replanning)
• Prepare periodic (monthly) reports with financial performance indicators
• Create presentations and supporting materials for planning meetings
• Ensure consistency and traceability of reported information
• Proactively flag budget deviation risks
• Monitor the product billing cycle, from calculation through issuance
• Structure and document operational billing processes, mapping workflows and owners
• Identify and resolve billing inconsistencies with involved teams
• Ensure billing cycle deadlines are met
• Run and maintain SQL queries that underpin the measurement and calculation of billing
• Validate integrity and consistency of data extracted from databases
• Document queries and calculation logic used
• Evolve databases in partnership with engineering/IT teams as business needs require

Senior Product Analyst

• Support the calculation, review and reconciliation of IRPJ and CSLL, ensuring the consistency of tax bases and compliance with current legislation;
• Perform reconciliation of taxes (ICMS, IPI, PIS, COFINS, ISS, withholding taxes and import taxes), analyzing differences between tax bases, accounting records and statutory filings, identifying and supporting the resolution of discrepancies;
• Assist in the preparation, review and submission of statutory tax filings, ensuring the quality of information and compliance with regulatory deadlines;
• Conduct tax variance analysis, supporting the identification of inconsistencies and the improvement of internal controls;
• Monitor and support the reconciliation of the tax current account, including monitoring balances, offsets and potential outstanding issues with tax authorities;
• Support the review of tax-related accounting entries, ensuring alignment between accounting and tax records (accounting x tax bridge);
• Prepare and organize information for internal and external audits, as well as support inspections and tax audits;
• Support the monitoring of tax notifications and audit triggers, contributing to analysis and preparation of responses;
• Provide support to internal teams on the interpretation and application of tax legislation, offering appropriate guidance;
• Keep up to date with changes in tax legislation, assessing impacts particularly on IRPJ, CSLL and indirect taxes (ICMS, IPI, PIS, COFINS, ISS, withholding taxes and import taxes).

Tax Analyst

• Support the development of media strategy and planning together with the communications agency;
• Responsible for campaign execution, operating media tools, monitoring KPIs daily and recommending optimizations as needed;
• Monitor budget management, tracking planned vs. actual spend, and support the team with vendor payments and controls;
• Identify trends, patterns and opportunities in collected data to inform strategic marketing decisions and metrics such as ROAS, CAC, etc.;
• Collaborate with the marketing team to develop new approaches and strategies based on generated insights;
• Support experimentation initiatives and A/B testing;
• Monitor campaign results across business teams and coordinate with key stakeholders;
• Build analyses and reports for presentation to different organizational levels.

Junior Digital Media Analyst, E-commerce, Portals

ServiceNow

• Serve as a ServiceNow developer supporting initiatives within ITOM domains.
• The Analyst will provide operational support and participate in platform configuration, maintenance, governance, and documentation activities, collaborating with technical and business teams.
• Support basic configurations and maintenance in the ITOM module.
• Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
• Participate in workshops, stakeholder interactions, and requirements gathering.
• Contribute to the creation and updating of documentation, KB articles, operational procedures, and internal guides.
• Support existing integrations by performing initial analyses and escalating incidents when necessary.
• Collaborate on platform governance (controls, access management, versioning, testing).

Senior Analyst, ServiceNow ITOM

• Work in the After-Sales area covering Reverse Logistics for the Mobile and Fixed segments, including recycling of all end-of-life/unusable materials from the organization, with active participation in Green Logistics initiatives aligned with the company’s sustainability strategy regarding responsible asset management throughout their lifecycle and proper waste disposal.
• Monthly update of the LPU (unit price list) according to variations in the copper price and the US dollar exchange rate;
• Analysis of disposal requests for unusable items;
• Creation and monitoring of sales orders, payment flows and pickup of unusable items by purchasing partners;
• Verification of Gretel Certification to validate the disposal/destination of unusable items;
• Development and update of work instructions;
• Preparation of management reports;
• Liaison with internal stakeholders and purchasing partners.

Junior Logistics Analyst

• Develop workaround solutions for bugs.
• Develop automations for repetitive tasks.
• Develop tools and code to fix critical business issues.
• Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana).
• Attend meetings to gather and understand clients' pain points.
• Support teams by providing area/service indicators and metrics.
• Serve as a point of reference for addressing issues and collaborating with the operation's technical teams to find solutions.
• Provide reports and metrics on service performance.
• Perform performance troubleshooting and propose optimizations and systemic improvement opportunities.
• Analyze and monitor systems to accelerate problem identification and minimize customer impact.
• Implement improvements and create large-scale solutions to address backlog or accumulated issues.
• Participate in technical meetings.
• Provide support to client areas (environment analysis with a business focus).
• Understand system integrations.
• Have functional knowledge of systems with an understanding of business rules.
• Map processes and propose improvement solutions to support business needs.