Vivo (Telefônica Brasil)

Risk

• Act as the technical-operational reference for delivery governance within the commerce platform, ensuring standardization and correct execution of software delivery processes
• Define, structure and evolve the delivery framework, including project flows, quality gates, operational rituals and process acceptance criteria
• Operate and lead formal governance gates, such as solution readiness validations, release readiness and post-implementation reviews
• Ensure correct use of templates, checklists and operational standards by development teams and partners
• Perform periodic audits of projects and deliveries, identifying process deviations, operational risks and opportunities for improvement
• Monitor critical initiatives together with squads, acting proactively to mitigate risks of delay, rework and production instability
• Work in an integrated manner with project teams, architecture, tech leads, DevOps, release management and operations to ensure alignment between process and execution
• Support teams in adopting the practices and operating model defined by the COE (Center of Excellence)
• Actively contribute to the continuous improvement of delivery processes, proposing simplifications, automations and adjustments based on data and practical learnings
• Produce executive reports on governance, compliance, risks and operational status for leadership
• Support implementation of new models, rituals and organizational standards related to software delivery

Digital Innovation Consultant – Governance & Processes

• Operar os processos de governança de delivery definidos pelo COE (Centro de Excelência)
• Executar checklists operacionais e validações de conformidade dos projetos
• Acompanhar projetos ativos, apoiando o controle de prazos, riscos e aderência aos fluxos definidos
• Validar a utilização correta de templates, padrões e artefatos obrigatórios de processo
• Apoiar a operação de gates formais
• Atuar em conjunto com Release Manager e DevOps para acompanhar etapas críticas de entrega
• Registrar e organizar evidências de conformidade e auditoria de processo
• Apoiar a produção de relatórios operacionais e indicadores de governança
• Identificar desvios recorrentes de processo e reportar oportunidades de melhoria ao time de Governança
• Apoiar squads e parceiros no esclarecimento de dúvidas sobre o modelo de delivery

Analista de Governança e Processos Pleno

Android Engineer

• Lead the native side (iOS and/or Android) to enable features for the Vivo App, including integrations with mobile ecosystem SDKs and development/support of plugins used by the Flutter app.
• Ensure excellence in build and release processes: code signing, provisioning profiles, entitlements (iOS), Gradle/flavors configuration (Android), key management, and compliance with app stores.
• Collaborate on mobile CI/CD (e.g., automation with Fastlane, macOS runners) and on quality gates (lint, tests, security), ensuring reliable deliveries.
• Diagnose and optimize stability and performance (e.g., crash rate, ANR, startup time), supporting instrumentation and monitoring.
• Support the testing strategy (unit tests, widget/integration tests for the app, and device farm testing), ensuring regression control and quality prior to releases.
• Promote technical standards within the Platform App Vivo team: code reviews, documentation of technical decisions (ADRs), security best practices, and mentorship.

iOS/Android Consultant Engineer

Analyst

• Act as a Senior Functional Analyst in the Revenue Cycle domain, translating business requirements into functional and technical requirements;
• Create and maintain technical documentation;
• Oversee development, ensuring quality, security, scalability, performance and adherence to the architecture;
• Plan and track schedules, ensuring delivery deadlines, cost control and quality of releases;
• Coordinate requests with internal and external vendors;
• Support digital transformation initiatives and IT evolution;
• Work with IT and the business to define solutions using prototypes and Proofs of Concept (PoCs);
• Promote best development practices (clean code, testing, DevSecOps);
• Assess the impact of requirements, design evolutions without downtime and optimize queries;
• Define architecture, estimate effort, manage risks and drive deliveries;
• Develop solutions using React, Java/Spring Boot, RESTful APIs and Kafka;
• Conduct PoCs with AI, Low-Code and Cloud Native technologies;
• Serve as a technical reference, sharing knowledge and promoting best practices;
• Monitor technology trends and propose automations and optimizations (AI and FinOps);
• Orchestrate dependencies, map end-to-end (E2E) flows and translate requirements into technical stories.

Senior Systems Analyst – Functional

Full-stack Engineer

• estão de projetos de alta complexidade, atuando desde a sua ideação até a entrega em Produção para o cliente;
• Acompanhamento de todo o clico de vida (estimativa, planejamento, desenvolvimento, homologação, implantação, pós-produção e passagem a sustentação) dos projetos;
• Liderar a execução de projeto de ingestão de novos conteúdos nos ambientes de Big Data, por meio do mapeamento, apoio na definição da solução, homologação e comunicação às áreas de negócio;
• Colaborar e coordenar com vários departamentos, partes interessadas, parceiros e fornecedores externos;
• Discutir soluções junto ao time técnico para os projetos, propondo soluções inovadoras, com diferenciais eficientes e competitivos;
• Atuar ativamente na resolução de problemas, pendências e impedimentos que coloquem o cronograma do projeto em risco;
• Facilitar a interação entre o Dev Team e o P.O.

Consultor de Inteligência Artificial – Tech Lead

Manager

• Serve B2B clients
• Capture client needs and propose consultative solutions based on the available portfolio
• Lead the entire negotiation process
• Prospect opportunities for Data, Voice, Mobile and IT products within the corporate client base
• Develop commercial plans
• Prepare and follow up on commercial proposals
• Manage pipeline, sales funnel and forecasting
• Create sales action plans
• Monitor delivery workflows to ensure successful execution

Business Manager, Top Segment

Engineer

• Design, develop and maintain platform services, SDKs and APIs (Node.js/Nest.js and/or Python).
• Implement integrations and orchestration layers for AI agents and services.
• Ensure security, performance, resilience and observability in distributed (cloud‑native) systems.
• Collaborate with squads and support technical decisions (design docs/RFCs, code reviews).
• Evolve CI/CD (Azure DevOps), DevOps/Infrastructure as Code best practices and automations.
• Strengthen quality culture (tests, linters, standards).
• Build microservices with synchronous communication (REST/gRPC) and asynchronous communication (messaging, SSE/WebSockets).
• Operate Kubernetes and Docker in production; troubleshoot networking, storage and scalability.
• Implement observability (logs, metrics, tracing, alerts) and participate in incident response.
• Automate routines and integrations (inference scripts, data processing, API testing).
• Handle requests/JSON and prompt contexts in AI solutions.

AI Software Engineer

Software Engineer

• Develop automations to mitigate manual tasks and reduce rework;
• Develop functional monitoring and views via dashboards;
• Apply AI and machine learning concepts in practical projects;
• Perform root cause analysis of incidents and failures;
• Develop processes and action plans to minimize functional impacts;
• Collaborate with other areas and participate in task forces;
• Act as the team's interface with partner areas and vendors;
• Debug code and systems to quickly and accurately identify and fix issues;
• Contribute to systems observability by implementing metrics, logs and alerts that ensure visibility and proactivity in operations;
• Knowledge and experience working with the SCRUM methodology

Mid-level Developer Analyst

Product Manager

• Gain a deep understanding of the product you manage and keep abreast of market developments;
• Lead the squad and manage the prioritization framework, discovery (requirements gathering, solution design, prototyping, testing, etc.) and the product roadmap for your area of responsibility, overseeing development and delivery to production;
• Maintain communication with other squads, engineering and other areas to collect ideas for product evolution;
• Qualify and convert ideas into epics and user stories, prioritize them and help break down tasks into sprints together with other team members;
• Ensure that prioritized work is completed as planned, assisting with escalation of blockers;
• Define and monitor product and model KPIs and outcomes, and measure impact and feasibility for proofs of concept (POCs);
• Translate business requirements into technical specifications for software engineering and AI teams.

Artificial Intelligence Consultant – Product Owner

• Liderar resolução de incidentes críticos e problemas complexos em automações RPA, conduzindo RCA completo e definindo ações corretivas duradouras.
• Projetar e implementar correções, otimizações e evoluções arquiteturais de processos automatizados para escalabilidade, resiliência e manutenção.
• Arquitetar soluções RPA integradas com APIs, bancos de dados e sistemas legados; definir padrões de design, frameworks e melhores práticas.
• Gerenciar pipeline de deploy/CI-CD para automações, controlar versões, code review e garantir qualidade (testes unitários/integrados).
• Definir e manter governança, SLAs, runbooks, playbooks de recuperação e métricas (KPIs) operacionais; supervisionar monitoramento e observabilidade.
• Atuar como ponte técnica com stakeholders e áreas de negócio, priorizando roadmap, avaliando impacto e garantindo entregas de valor.
• Mentorar e capacitar times (Pleno/Júnior), revisar código e promover melhoria contínua de processos e documentação.
• Coordenar relacionamento com fornecedores/plataformas RPA, avaliando riscos, custos e adoção de novas ferramentas/funcionalidades.

Analista de Produção TI Sr

Systems Engineer

• Ensure that all needs for the best customer experience are captured (including non-functional requirements);
• Act as the person who orchestrates the maturation of the business need;
• Lead interviews, workshops and interactive sessions with stakeholders to understand processes, identify improvement opportunities and translate requests into functional requirement specifications;
• Prepare and maintain high-quality functional requirements documentation, such as process flows, functional and non-functional requirement specifications, acceptance criteria and business rules;
• Record epics, features and stories in the tool;
• Support alignment among multidisciplinary teams, promoting a shared view of the business need and contributing to backlog creation and priority definition (aligned with the business);
• Collaborate with the business team, business leaders and engineering to ensure business needs are understood and incorporated into deliverables;
• Support the definition of strategies for automated and manual testing, ensuring clear acceptance criteria and structured, institutionalized quality metrics within the function;
• Use Artificial Intelligence as a strategic lever in day-to-day activities.

Mid-level Systems Analyst — Functional

Inside Sales

• Serve and develop B2B customers
• Consultative service and closing of new business
• Present Vivo’s portfolio of solutions
• Maintain B2B client portfolio
• Monitor sales indicators and execute commercial actions
• Prepare and track daily sales reports
• Resolve critical customer issues

IS III Business Manager – Inside Sales

• Execute tasks related to voice services, supporting internal and external customers.
• Meet area requirements with excellence, acting proactively on all tasks, demonstrating quick learning and knowledge sharing, and contributing significantly to team development and assigned challenges.
• Research and propose new network solutions and equipment to improve network performance, ensure alignment with network quality standards, and follow resource optimization guidelines across all segments of fixed and mobile networks.
• Work on digitization and automation initiatives within the area to reduce repetitive tasks.
• Develop and apply best practices for digital transformation processes.

Junior Telecom Analyst

Public Relations

• For us, assisting customers and offering products and services that meet their needs is a true passion that drives us to find better ways to create positive experiences every day. The Relationship and Business area at Vivo is responsible for managing the customer experience and generating new business in every contact across our service channels.
• Your mission goes far beyond delighting the customer; we want:
• In every interaction with customers, to offer Vivo products and services aiming to grow our base by attracting new customers or adding new services and products;
• To demonstrate the advantages to customers of consolidating all their telecommunications and digital services on a single Vivo bill;
• To probe customer needs and offer products and services suited to each profile;
• To spark customer interest in contracting our products and services;
• To expand customers' connectivity options through the sale of digital services;
• To ensure the best possible experience for our customers in every contact by resolving issues, investigating, and delivering your best work.
• To be dissatisfied with the recurring problems customers report, suggesting changes to service procedures and corrections to our processes.

Customer Experience Agent – Exclusive to Professionals with Disabilities

Marketing

• Develop creative incentive campaigns aligned with the objectives of the business unit (VP), ensuring clear rules and appeal to the commercial team.
• Plan and execute tactical actions to boost strategic products, services or segments.
• Lead campaign communications, ensuring objectives, criteria and rewards are widely understood and motivating.
• Monitor KPIs and performance indicators and prepare reports with analysis of results, identifying opportunities for improvement.
• Act as a facilitator between multiple areas and stakeholders at Vivo and the commercial team, aligning strategies and adjusting actions based on feedback and performance data.
• Manage the full campaign cycle, from planning to close, ensuring return on investment (ROI and participant surveys).
• Ensure governance of the commercial quota plan negotiated with manufacturers, coordinating with sales, marketing and partnerships teams to drive commercial results and business objectives.
• Develop executive reporting materials.
• Maintain a keen eye to understand and apply market trends.