Vivo (Telefônica Brasil)

Administrative Assistant

• Schedule installations of advanced (B2B) Data and VOICE services, proactively interacting with field teams and customers to ensure adherence to scheduled appointments and the agreed SLAs.
• Facilitate supervisory activities and actions by providing regular reports on daily situations and issues, contributing to informed decision-making.
• Contribute to resolving area-related issues by managing exception requests with other interfacing departments when necessary, aiming for prompt and effective resolution.
• Provide technical and operational support during the installation process, ensuring all steps are completed within established deadlines and meet the expected quality standards.

Administrative Assistant Position

• Atuação em Melhoria continua, redução de incidentes e indisponibilidades de ambiente
• Configurar e customizar o módulo SAP SD conforme as especificações.
• Integrar SAP SD com outros módulos (MM, FI, etc.).
• Elaborar documentação funcional e técnica.
• Executar testes unitários e integrados.
• Garantir conformidade com políticas internas e melhores práticas SAP.
• Contribuir para a evolução do ambiente SAP BTP e S/4HANA.

Senior SAP SD Consultant

Operations

• Monitor and analyze costs associated with AI initiatives (e.g., cloud consumption, model usage, tokens, inference)
• Access and explore cloud provider tools for detailed tracking of consumption and costs
• Create cost models for AI solutions, considering variables such as volume, usage, and scale
• Support sizing of solutions, proposing cost- and performance-efficient alternatives
• Define and recommend guidelines, best practices, and technical requirements for cost optimization to delivery and platform teams
• Track the individual cost of AI projects and initiatives
• Identify deviations from expected costs and propose corrective action plans
• Work with responsible teams to implement and follow up on optimization actions
• Create and evolve governance and cost-visibility mechanisms (dashboards, reports, metrics)
• Support the development of forecasts and financial planning for initiatives

Consultant for AI Governance and FinOps

Software Engineer

• Desenvolver MVPs de soluções de IA a partir de hipóteses de negócio e oportunidades identificadas
• Traduzir problemas de negócio em soluções técnicas viáveis utilizando IA, dados e engenharia
• Trabalhar em conjunto com áreas de produto, dados e negócio na definição e validação de experimentos
• Estruturar protótipos e provas de conceito com foco em aprendizado rápido e geração de valor
• Garantir que os MVPs desenvolvidos tenham viabilidade de evolução para ambientes produtivos
• Documentar decisões técnicas, aprendizados e limitações das soluções desenvolvidas
• Apoiar o handoff estruturado das iniciativas para times de engenharia/delivery
• Avaliar e selecionar tecnologias, frameworks e abordagens mais adequadas para cada caso
• Atuar na melhoria contínua das práticas, ferramentas e processos do Lab de IA

Consultor(a) de Engenharia IA – Lab de Inovação

Consultant

• Interpretar legislações e diretrizes relacionadas à IA e proteção de dados (ex: PL 2338/2023, AI Act, LGPD) e traduzi-las em políticas e normativas internas
• Desenvolver, implementar e manter frameworks, políticas e diretrizes de IA responsável
• Definir e estruturar pontos de controle ao longo do ciclo de vida das iniciativas de IA, em conjunto com áreas como auditoria, risco e compliance
• Estabelecer critérios técnicos, indicadores e mecanismos de monitoramento para avaliação de conformidade e risco
• Apoiar áreas de negócio, dados e tecnologia na adequação de soluções de IA aos requisitos regulatórios
• Estruturar e evoluir processos de governança de IA (ex: avaliação de risco, classificação de sistemas, documentação e monitoramento contínuo)
• Atuar como interface entre áreas técnicas e jurídicas, garantindo alinhamento e clareza na aplicação das diretrizes
• Acompanhar a evolução regulatória e propor adequações necessárias para a organização

Consultor em IA e Legislação

Ecommerce

• Lead technical end-to-end initiatives, from discovery through design, implementation and production support.
• Act as a consultative technical reference for squads and partner areas.
• Design solutions for full payment flows including authorization, capture, settlement, reversal/refund and cancellation.
• Define, develop and institutionalize standards, technical specifications and reference architectures for the payments domain.
• Define integration standards with gateways, acquirers and sub-acquirers.
• Create abstractions that support multiple payment providers.
• Ensure idempotency, consistency, traceability and resilience of transactional flows.
• Guide and validate event modeling, messaging strategies and failure-handling.
• Ensure consistency between technical states and financial records.
• Support the evolution of technical and financial reconciliation processes.
• Define testing, quality and observability guidelines for high-volume systems.
• Support analysis of critical incidents and definition of structural improvements.
• Influence technical decisions with corporate architecture, product, risk and finance teams.
• Raise the technical maturity and governance of the payments domain across the organization.

Payments Product Specialist – E-commerce

• Apoiar o discovery, desenho funcional e evolução de produtos de pagamento.
• Traduzir necessidades de negócio em requisitos claros, priorizando entregas de alto valor.
• Definir fluxos funcionais de autorização, captura, liquidação, estorno e cancelamento.
• Estabelecer padrões de integração com gateways, adquirentes e subadquirentes.
• Garantir governança funcional: idempotência, rastreabilidade, consistência e confiabilidade.
• Contribuir na evolução de conciliações técnicas e financeiras.
• Apoiar análises de incidentes e propor melhorias estruturais.
• Atuar junto a arquitetura, engenharia, risco e financeiro para decisões estratégicas.

Consultor de Produtos – Pagamentos

Analyst

• Responsible for campaign execution using media platforms and tools, monitoring KPIs daily and recommending necessary optimizations;
• Perform technical configurations in Meta Ads, Google Ads, Bing Ads and other media platforms, ensuring campaign accuracy;
• Monitor creative performance;
• Propose, implement, optimize and report results of A/B tests;
• Identify trends, patterns and opportunities in collected data to inform strategic marketing decisions and metrics such as ROAS, CAC, etc.;
• Analyze post-click behavior via GA4, extracting strategic insights for funnel optimization;
• Ensure technical quality and attention to detail, from link parameterization and creative uploads to review of search terms and targeting;
• Contribute to cross-team integration, collaborating with the marketing team to develop new approaches and strategies based on generated insights;
• Monitor campaign results for business desks and coordinate with key points of contact;
• Build analyses and reports for presentation to different organizational levels.

Mid-level Performance Digital Media Analyst

Manager

• Work in B2B client service, maintaining a portfolio of B2B customers and closing new business through consultative selling;
• Present Vivo's portfolio of solutions and serve customers via digital channels (inside sales);
• Sell Mobile and Fixed Telephony products, IT solutions, advanced technology and value-added services;
• Monitor channel and portfolio indicators, analyze data and execute commercial actions to meet and exceed targets;
• Oversee the sales pipeline, identifying blockers, backlogs and pending issues that may impact deal closures;
• Prepare and maintain daily sales reports;
• Resolve critical situations through regular contact with clients and internal teams.

IS Business Manager II

• Perform analyses of financial and operational indicators, identifying trends, deviations, risks and opportunities.
• Integrate information from multiple sources (commercial, financial, operational, products, channels, among others), ensuring conceptual and numerical consistency.
• Apply a critical and questioning perspective to the data, identifying inconsistencies, information gaps and possible distortions.
• Translate complex analyses into relevant, clear and actionable insights to support strategic and tactical business decisions.
• Develop exploratory and investigative analyses to answer unstructured questions from leadership.
• Prepare analytical and executive materials to support decision fora, with a focus on business impact.

Commercial Planning Consultant

• Lead projects within Commercial Planning from conception to delivery.
• Manage projects and analytical requests using agile methodologies (Scrum, Kanban or hybrid models).
• Define project scope, objectives, deliverables and timelines, ensuring alignment with business priorities.
• Perform exploratory and investigative analyses to support strategic and tactical decisions.
• Translate complex analyses into relevant, actionable insights, linking financial and operational metrics to business drivers.
• Work cross-functionally with Commercial, Finance, BI, Operations, Product and Marketing teams.

Senior Commercial Planning Analyst – Project Focus

• Plan and define the architecture of IP backhaul transport solutions across HL4, HL5 and synchronization layers for voice, data and TV services, ensuring a balance between quality, cost and schedule.
• Develop and approve a medium-term (5-year) strategic plan, incorporating technological innovation to maximize financial efficiency.
• Manage procurement processes with vendors, including issuing RFQs for the acquisition of equipment and services foreseen in the strategic plan.
• Prepare detailed, robust technical specifications to guide engineering and implementation during project execution.
• Lead teams and coordinate supplier and internal areas to ensure successful execution of the strategic plan.
• Critically evaluate requests from other departments and validate the most appropriate solution to meet deadlines and budget.
• Ensure an end-to-end view of the strategic plan, adopting preventive and corrective actions to keep commitments on track.
• Monitor the physical and financial execution of investments, proposing opportunities for optimization.

Telecom Consultant, IP Backhaul Planning

• Financial assessment of projects;
• Profitability analysis of new products;
• Monitoring of approval pipelines;
• Updating financial assumptions in pricing tools;
• Alignment with other finance areas to apply best practices in our pricing;
• Preparation and validation of post-mortems for relevant projects;
• Interaction with internal client teams to understand the specific aspects of each project;
• Preparation of reports and presentations for management meetings.

Senior Profitability and Pricing Analyst

ServiceNow

• Support basic configuration and maintenance in the ITSM, ITOM and SIR modules under the guidance of more experienced professionals.
• Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
• Participate in workshops, stakeholder interactions and requirements gathering.
• Contribute to the creation and updating of documentation, knowledge base (KB) articles, operational procedures and internal guides.
• Support existing integrations by performing initial analysis and escalating incidents when necessary.
• Collaborate on platform governance (controls, access, versioning, testing).

ServiceNow Development Analyst – Mid-level

• Work across the full lifecycle of systems support, ensuring stability, continuity, and the evolution of B2B applications.
• Conduct deep investigations (RCA), identifying root causes, recurring offenders, and defining structured action plans.
• Perform functional and technical analyses, correlating logs, metrics, integrations, and system dependencies.
• Monitor behavior, detect anomalies, and act proactively based on observability.
• Translate complex problems into clear diagnoses, corrective proposals, and continuous improvements.
• Serve as a technical reference point for critical incidents, coordinating actions and supporting business units and partners.
• Contribute to the evolution of processes, automations, and support standards.
• Develop and support Java and Python solutions (services, APIs, and automations) with a focus on reliability, performance, and continuous improvement.
• Build and operationalize AI/ML models and integrations with AI APIs (genAI and analytics) for real business use cases.
• Help structure observability (logs, metrics, traces, APM) and SLOs for critical services.
• Conduct RCA (Root Cause Analysis), proactive incident prevention, and standardize runbooks.
• Create Power BI dashboards (DAX, Power Query, data modeling) to support decision-making.
• Proactively drive initiatives without being prompted: anticipate risks, organize alignments, and lead technical discussions.
• Share knowledge, support the team, and promote continuous improvement.