Technical Assistant

Vivo (Telefônica Brasil)

Assistente Técnico managing client service activities for Vivo. Focusing on technology and quality improvements in customer service processes.

Posted 7/9/2026full-timeJoão Pessoa • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and handle customer service activities, administratively directing the execution of processes related to installation, fault repair and provisioning.
Meet the requirements for maintaining the Occupational Health and Safety Management System.
Participate in occupational health and safety programs.
Be familiar with Telefónica's Environmental Policy and implement it in daily activities to ensure the company's environmental management best practices.
Support control of quality indicators related to installations, change of address and repairs.
Implement process improvement actions related to customer satisfaction, based on TDNA scores and responses.
Make corrections to service orders for installations, repairs and disconnections (telephone line, broadband, TV).
Manage compliance with Anatel indicator deadlines.
Manage execution of escalations.
Monitor backlog.
Report on daily situations and problems.
Update operational reports.

Requirements

What you’ll need

High school diploma.
Good communication skills and ability to work in a team.
Higher education certifications are a plus.
Be disciplined and proactive in your daily activities.

Benefits

Comp & perks

Choose the ideal benefit for you and your dependents through a digital platform with various categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical care, dental care and life insurance.
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! On Vivo's high-performance mobile network, now even faster with Vivo 5G!
Exclusive Vivo offers with special discounts on fixed-line, broadband, TV and apps.
Eligible to receive an annual Bonus or PPR (profit-sharing program).
Plan your future through a private pension plan.
Have children? You are eligible for a subsidy to help cover school, daycare or nanny expenses.
Work in an environment that respects your personality, dress style and individuality and where you can be authentic. #VemdeVocê
Work remotely up to twice a week. #Mobility
Flexible working hours.
Enjoy a day off (Day off) to celebrate your birthday.
Participate in one of the largest corporate volunteering programs and help transform the world.
Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses.
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social health! We offer the #VivoBemEstar program, which encourages our team to adopt healthy habits and a better quality of life. Services available to employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more!
All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade
#VemPraVivo

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Installation ManagementFault Repair ManagementService Order CorrectionsBacklog MonitoringOperational Reporting

Soft Skills

Good Communication SkillsDisciplineProactivityTeamwork

Certifications

High School DiplomaHigher Education Certifications