Vivo (Telefônica Brasil)

Product Designer

• Estruturar e evoluir experiências digitais (incluindo jornadas conversacionais), com foco em clareza, usabilidade e geração de resultados de negócio.
• Atuar na definição e evolução da arquitetura da informação, organizando fluxos, conteúdos e jornadas de forma intuitiva, escalável e orientada ao usuário.
• Tomar decisões de design baseadas em dados, contexto de negócio e necessidades dos usuários, garantindo alinhamento com indicadores e performance das soluções.
• Atuar de forma colaborativa com times multidisciplinares (produto, tecnologia, dados e negócio), contribuindo ativamente para definição e evolução das estratégias da área.
• Garantir consistência na comunicação escrita das experiências (UX Writing), prezando por clareza, coerência e qualidade textual.
• Atuar com senso de urgência, equilibrando qualidade e velocidade na entrega de soluções, em um ambiente dinâmico e orientado a resultados.
• Contribuir para a evolução das práticas de UX dentro da área, com olhar crítico, propositivo e orientação à melhoria contínua.

Analista de Experiência do Cliente, Sênior – UX

Full-stack Engineer

• Work on the development and evolution of FullStack solutions used in corporate platforms.
• Contribute to the definition and evolution of architectural standards.
• Develop scalable backend services and reusable frontend components.
• Build APIs and system integrations.
• Ensure software engineering best practices and code quality.
• Support technical decisions related to solution architecture.
• Contribute to the evolution of frameworks and reusable components.
• Analyze and resolve complex technical issues.
• Work collaboratively with architecture, product and other engineering teams.
• Support adoption of technical standards by development teams.
• Ensure quality, performance and scalability of developed solutions.
• Contribute to the continuous improvement of the company's digital platforms.

FullStack Specialist

• Develop and advance full-stack solutions used in corporate platforms.
• Contribute to defining and evolving architectural standards.
• Develop scalable backend services and reusable frontend components.
• Build APIs and integrations between systems.
• Ensure software engineering best practices and code quality.
• Support technical decisions related to solution architecture.
• Contribute to the evolution of reusable frameworks and components.
• Analyze and resolve complex technical issues.
• Work collaboratively with architecture, product, and other engineering teams.
• Support adoption of technical standards across development teams.
• Ensure quality, performance, and scalability of developed solutions.
• Contribute to the continuous improvement of the company's digital platforms.

Full-Stack Consultant – Spring Boot

Analyst

• Manage medium- and high-complexity B2C projects.
• Understand client area needs, documenting business functional requirements to enable system solutions.
• Perform project planning.
• Monitor progress across all project phases (analysis, planning, development, testing/acceptance and deployment), reporting any identified risks or issues.
• Manage budget, assumptions and risks.
• Negotiate deliverables with business areas and vendors.
• Ensure proper alignment among all participating teams and software development vendors, fostering clear communication and mutual understanding among stakeholders.
• Provide visibility on the progress of all projects under your responsibility to managers.

Mid-level Project Analyst

Product Manager

• Responsible for leading the Employer Branding & EVP product, ensuring its strategic evolution and its translation into campaigns, experiences, and results both externally and internally;
• Lead the evolution of Vivo's EVP;
• Define positioning strategies for target audiences such as tech talent and university students;
• Ensure consistency across brand, experience, and narrative;
• Connect Employer Branding with attraction, entry programs and onboarding;
• Lead strategic initiatives and campaigns (with support from partners and agencies);
• Work with data and insights to guide decisions and the product's evolution;
• Serve as the technical and strategic reference on this topic within the COE (Center of Excellence).

Employer Branding Consultant – EVP, Product Lead

• Support the control and execution of projects deploying fixed access networks (FTTH) and metro networks.
• Monitor deployment schedules, ensuring deadlines are met and deliveries meet quality standards.
• Monitor performance indicators (KPIs) for deployments and network activations, proposing improvements when necessary.
• Act as the interface with internal areas such as engineering, planning, operations and suppliers.
• Maintain, analyze and update databases, technical reports and operational dashboards.
• Support the creation and enhancement of dashboards and internal tools to track indicators.
• Extract, process and analyze data to support decision-making.
• Contribute to the development of solutions for integration between systems and network platforms.
• Identify automation opportunities in operational and deployment processes.
• Support the configuration and activation of network equipment (such as OLTs/HL4/LAN).
• Ensure compliance with technical standards, quality standards and regulatory requirements.
• Contribute to process standardization and the continuous improvement of deployment routines.

Junior Telecom Analyst

Project Manager

• Lead projects for the valuation of assets and companies, providing the company with visibility into the strategic returns that could be generated as well as the value of the financial benefits, and coordinate all stages of an M&A process
• Lead evaluation and negotiation processes for opportunities in strategic alliances, new businesses and asset monetization that enable value creation for the Company, estimating their strategic and financial viability
• Coordinate qualitative and quantitative assessments, focusing on asset management, valuation of opportunities and risk measurement
• Develop executive presentations supporting strategic and new business recommendations
• Lead complex discussions with the team and internal areas, Vivo executives and partners
• Lead projects by coordinating their implementation and initial execution
• Build partnership relationships with various areas of the Company that contribute to achieving the objectives of the area and the projects led

Strategic Projects Manager – M&A and New Business

• Gerenciar o fluxo ponta a ponta das operações de logística reversa, incluindo devoluções, trocas e retorno de produtos;• Monitorar, analisar e apresentar indicadores de desempenho (KPIs), garantindo o acompanhamento da eficiência operacional;• Identificar gargalos e oportunidades de melhoria nos processos, realizando análises de causa raiz e implementando planos de ação utilizando metodologias como PDCA e Lean;• Acompanhar a performance de transportadoras, operadores logísticos e centros de distribuição, assegurando o cumprimento dos níveis de serviço acordados e SLA;• Analisar dados relacionados a custos, prazos, produtividade e rotas para apoiar a tomada de decisão e iniciativas de automação e otimização dos processos;• Trabalhar de forma colaborativa com áreas internas, promovendo melhorias que contribuam para a experiência do cliente e eficiência operacional.

Analista de Logística Pleno

Support Engineer

• Realizar triagem e diagnóstico técnico dos produtos de Dados B2B Avançado, analisando incidentes e identificando causas raiz com agilidade e assertividade;
• Atuar no atendimento a clientes B2B, conduzindo interações para entendimento detalhado das falhas reportadas e promovendo resolução no primeiro contato sempre que possível (First Call Resolution);
• Gerenciar a triagem de reclamações técnicas e solicitações de reparo, garantindo o correto enquadramento e direcionamento dos tickets conforme os fluxos e processos estabelecidos na esteira de reparo;
• Efetuar o despacho de tickets de falha para equipes de campo, assegurando priorização adequada, qualidade das informações e cumprimento dos SLAs definidos;
• Identificar, analisar e correlacionar cenários de falhas massivas, garantindo a correta associação de incidentes e escalonamento para áreas responsáveis;
• Atuar de forma proativa na identificação de oportunidades de melhoria, contribuindo para a redução de recorrência de incidentes e aumento da eficiência operacional;
• Garantir o correto registro e atualização das informações nos sistemas, assegurando rastreabilidade e qualidade dos dados;
• Colaborar com áreas internas (engenharia, operações, suporte avançado) para tratativa de incidentes complexos e melhoria contínua dos processos.

Técnico de Suporte – Monitoramento Júnior

• Administration and evolution of Microsoft Endpoint Management environments:
• Microsoft Intune (MDM/MAM)
• SCCM / MECM
• Windows Autopilot
• Endpoint lifecycle management (Windows 10/11)
• Creation, maintenance and optimization of corporate Windows images
• Packaging, distribution and updating of applications (Win32, MSI, AppX)
• Management of security and compliance policies (baselines, hardening, Defender)
• Integration and operation with Azure AD / Entra ID
• Management and troubleshooting of Office 365 / Microsoft 365 Apps
• Process automation (PowerShell, scripts, dynamic policies)
• Analysis and resolution of complex workplace environment incidents
• Support for transformation projects (e.g., SCCM → Intune/co-management migrations)
• Monitoring environment health and continuous improvement of the end-user experience
• Experience with:
• Office 365 / Microsoft 365 Apps
• Security and compliance policies
• Update management (Windows Update / WSUS / WUfB)
• Knowledge in:
• Azure AD / Entra ID
• Co-management (SCCM + Intune)
• PowerShell scripting
• Advanced troubleshooting of Windows endpoints

Senior Project Analyst

Consultant

• Define and implement scalable, secure DID/VC architectures with a blockchain layer (public and/or permissioned) for enterprise use cases.
• Lead the design and execution of integrations between blockchain, identity services and corporate systems (APIs, events, gateways, messaging).
• Ensure consistent adoption of DID/VC, blockchain and smart contract standards and specifications, with a focus on interoperability and engineering.
• Develop and test data-loading (ETL) pipelines.
• Implement and use ZKP (zero-knowledge proof) frameworks and Hyperledger technologies focused on decentralized identity (DID).
• Design end-to-end flows for issuance, presentation and verification of credentials, aligning governance, traceability and operational requirements.

Systems Architecture Consultant

Manager

• B2B customer service, prospecting new accounts from pre-defined leads;
• Hunter profile (proactive new-business acquisition);
• Present the product portfolio and serve customers via digital channels;
• Sales of Mobile and Fixed Telephony, IT and advanced solutions, and value-added services;
• Monitor channel- and portfolio-specific KPIs; analyze, plan and execute activities and sales to achieve and exceed targets;
• Oversee the transaction workflow, identifying breakage causes, backlogs and pending issues that may prevent or delay sales;
• Manage daily sales reports to track performance;
• Resolve critical situations through ongoing customer contact and collaboration with internal teams.

Business Manager, IS II

• Implement and maintain scalable features using Clean Architecture and Domain-Driven Design (DDD).
• Inspire the team through rigorous code reviews and the dissemination of best practices.
• Develop complex endpoints and integrations (REST, GraphQL, gRPC) for partners and hotsites.
• Ensure test coverage (unit, integration, and end-to-end) and the health of the CI/CD pipeline.
• Keep technical documentation up to date and clear to democratize knowledge.
• Collaborate with Product and Business teams to translate requirements into robust technical solutions.
• This role includes a clear succession plan. We are looking for a technically senior professional who wishes to progress toward a Tech Lead role, gradually taking on responsibilities for mentoring, defining architectural standards, and acting as a strategic interface with the business.

Senior Full Stack Developer

• Identify opportunities to improve the customer's digital journey and propose actions to increase conversion and efficiency;
• Monitor and analyze the performance of digital channels, tracking KPIs, the conversion funnel and sales indicators;
• Develop analyses, insights and recommendations based on data and user behavior;
• Monitor campaigns, commercial activities and digital initiatives, evaluating impacts and optimization opportunities;
• Collaborate with partner teams to implement improvements, tests and evolutions across digital channels;
• Prepare executive materials and performance presentations to monitor results;

Mid-level Digital Channels Analyst

Financial Planning and Analysis

• Lead the development of economic and financial analyses and Business Plans for strategic IT projects;
• Develop financial models to evaluate investments, including scenarios, sensitivity analyses, payback, ROI and TCO;
• Evaluate commercial and financial proposals from strategic suppliers, identifying risks, opportunities and contracting alternatives;
• Support executives and client areas in decision-making by translating complex analyses into clear, actionable recommendations;
• Prepare economic and financial feasibility studies for new products, services and transformation programs;
• Build comparative contracting scenarios considering financial, operational and strategic aspects;
• Participate in significant negotiations, providing analytical support to maximize value generation and financial efficiency;
• Prepare executive presentations for senior leadership, consolidating analyses, recommendations and financial impacts;
• Collaborate with IT, Procurement, Finance, Legal and Business areas to ensure alignment of strategic decisions.