Vivo (Telefônica Brasil)

Systems Engineer

• Be the IT owner for the technology domains that support retail, including store operations, inventory, and logistics.
• Participate in the implementation of solutions such as ERP, TMS, WMS, as well as exchange and voucher systems, using market technologies or internal developments, ensuring integration between platforms and legacy systems.
• Support our consultants, partners, and development teams.
• Important to have knowledge of physical stores and e-commerce to help with integration between systems.
• Work with stakeholders to translate functional requirements into technical requirements;
• Support development plans, ensuring delivery on time and within scope;
• Support transforming functional requirements into technical specifications, ensuring clarity, traceability, and alignment with business needs.
• Analyze and specify system integrations, including REST APIs, messaging, events, synchronous and asynchronous communication, ensuring interoperability standards.
• Collaborate with internal teams and partners to define data models, API contracts, authentication/authorization policies, and integration best practices.
• Contribute to analyses involving infrastructure and operations—system behavior, integrations, resource consumption, queues, APIs, databases—diagnosing technical issues and proposing solutions.
• Provide support to software factories, technology partners, and internal teams, ensuring clear communication, technical alignment, and strong delivery performance.

Mid-level Systems Analyst – Retail

Software Engineer

• Conduzir o desenvolvimento de APIs e de micro-serviços;
• Desenvolvimento de sistemas sempre orientados a testes, garantindo que o processo de DevOps ocorra de maneira automatizada e fluida;
• Garantia de performance das entregas, através da construção de códigos otimizados e respeitando as boas-práticas de consultas em bancos de dados;
• Propor melhorias nos processos de desenvolvimento e nos arquétipos utilizados como base de construção.

Desenvolvedor Plataforma Digital – Sênior

Analyst

• Work on the design and evolution of digital channel architectures for Web and Mobile, following established architectural guidelines.
• Participate in defining technical solutions for Web (React) and Mobile (Flutter) applications.
• Support the application of frontend and mobile architecture best practices, ensuring organization, performance and maintainability.
• Work closely with development teams, supporting code decisions, structure and technical standards.
• Contribute to the correct separation between the channel layer, backend services and platforms.
• Participate in technical analyses, code reviews and architectural reviews.
• Support continuous improvement initiatives related to performance, security and user experience.
• Contribute to the evolution of design systems, reusable components and cross-channel patterns.
• Work on the consumption and integration of APIs and backend services.
• Support observability practices, automated testing and CI/CD.
• Apply analytical and computational thinking to solve medium- and high-complexity technical problems.

Channel Architecture Analyst – Senior

Manager

• Liderar a **arquitetura dos canais digitais Web e Mobile**, com visão fim a fim das jornadas do cliente.
• Definir e evoluir a **arquitetura de referência para canais**, incluindo Web (React) e Mobile (Flutter).
• Estabelecer padrões, diretrizes e boas práticas para **arquitetura de frontends e mobile**.
• Garantir a correta separação entre **canal, plataforma e backend**, evitando acoplamentos indevidos.
• Atuar como ponto focal de arquitetura para decisões que impactem múltiplos canais.
• Apoiar e orientar tecnicamente arquitetos, consultores e times de engenharia.
• Trabalhar em parceria com Produto, UX e Negócio para alinhar soluções técnicas à estratégia da companhia.
• Avaliar e aprovar soluções arquiteturais, participando de fóruns técnicos e reviews de arquitetura.
• Definir estratégias para **reuso, escalabilidade, performance, segurança e observabilidade** nos canais.
• Contribuir para a evolução de **design systems, componentes reutilizáveis e padrões cross-canal**.
• Atuar na priorização técnica e no roadmap arquitetural dos canais digitais.
• Garantir aderência às práticas de **engenharia de software, segurança e compliance**.

Gerente de Arquitetura de Canais

• Design, evolution and maintenance of digital platform architectures.
• Contribute to the modeling and implementation of product-oriented domain services and platforms.
• Support the application of Domain Driven Design (DDD) concepts.
• Work closely with engineering teams, advising on code, structure and technical patterns.
• Participate in initiatives to decouple legacy systems and modernize platforms.
• Contribute to the definition and consumption of APIs, contracts and integrations.
• Support architectures based on microservices and event-driven patterns.
• Implement and improve practices for resilience, scalability and performance.
• Contribute to the adoption of observability, automation and technical quality.
• Support CI/CD practices, automated testing and technical governance.
• Apply analytical and computational thinking to resolve medium- and high-complexity technical problems.

Senior Platform Architecture Analyst

Consultant

• Support the definition and evolution of digital channel architectures for Web and Mobile, following established standards.
• Work on the technical design of solutions for Web applications (React) and Mobile (Flutter).
• Contribute to the application of best practices for modern frontend architectures (SPA, component-based design, BFF).
• Support integration between digital channels and backend platforms via APIs and services.
• Ensure proper separation of responsibilities between channel, platform and backend.
• Actively participate in development, supporting code and technical structure decisions.
• Perform technical analyses and architecture reviews in collaboration with more experienced architects.
• Contribute to continuous improvements in performance, security and user experience.
• Support the adoption of design systems, reusable components and UI patterns.
• Work alongside product, UX and engineering teams to enable technical solutions aligned with the business.
• Apply computational thinking to solve technical problems of medium to high complexity.

Channel Architecture Consultant

• Serve as the IT lead for domains that support the Retail business: store operations, ERP, payments, inventory and logistics.
• Participate in defining and implementating ERP, TMS, WMS and OMS solutions — involving commercial technologies and/or in-house developments — ensuring integration with legacy systems.
• Knowledge of POS (Point of Sale) systems, payment methods, and in-store customer journeys.
• Promote adoption of new technologies by evaluating modern, efficient, flexible and scalable solutions for the supported domains.
• Gather requirements with business areas, write user stories and follow the full development lifecycle.
• Lead technical teams and ensure delivery of solutions defined in partnership with the business team.
• Collaborate with stakeholders to translate functional requirements into clear technical requirements.
• Guide architecture and design decisions, ensuring solutions are secure, scalable and high-performing.
• Create detailed development plans, including timelines, resources and budget — ensuring deliveries on time and within budget.
• Oversee software factory operations and technology partners, including RFPs, solution evaluation, contract management, team allocation and performance monitoring.

Software Consultant – Retail

• Support the definition and evolution of digital platform architectures, following established standards and guidelines.
• Work on the technical design of solutions based on services, APIs and business domains.
• Contribute to the application of Domain Driven Design (DDD) concepts.
• Support initiatives to decouple legacy systems and modernize platforms.
• Participate in the definition and consumption of APIs and integration contracts.
• Help build reusable, product-oriented platforms.
• Collaborate with engineering, product and data teams to enable technical solutions.
• Participate in technical analyses, architecture reviews and code reviews.
• Contribute to continuous improvements in performance, scalability and resilience.
• Support observability, testing and technical quality practices.
• Apply computational thinking to solve technical problems of medium complexity.

Digital Platforms Architecture Consultant

• Design and evolve digital channel architectures for Web and Mobile, following established architectural guidelines.
• Contribute to defining technical solutions for Web (React) and Mobile (Flutter) applications.
• Support the application of frontend and mobile architecture best practices, ensuring organization, performance, and maintainability.
• Work closely with development teams, supporting code decisions, structure, and technical standards.
• Contribute to the correct separation between the channel layer, backend services, and platforms.
• Participate in technical analyses, code reviews, and architectural reviews.
• Support continuous improvement initiatives in performance, security, and user experience.
• Contribute to the evolution of design systems, reusable components, and cross-channel patterns.
• Work on consuming and integrating APIs and backend services.
• Support observability practices, automated testing, and CI/CD.
• Apply analytical and computational thinking to solve medium- and high-complexity technical problems.

Channel Architecture Analyst – Sr

• Develop workaround solutions for bugs.
• Develop automations for repetitive tasks.
• Develop tools and code to fix business-critical issues.
• Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana)
• Attend meetings to gather and understand customer pain points.
• Support teams with area/service metrics.
• Act as a point of reference to address issues and seek solutions with the operation's technical teams.
• Provide reports and metrics on service performance.
• Perform performance troubleshooting, proposing optimizations and systemic improvement opportunities;
• Analyze and monitor systems to accelerate problem identification and minimize customer impact;
• Conduct root cause analysis for permanent resolution (PRB handling);
• Manage, control, and follow up incidents related to the area;
• Implement improvements and create large-scale solutions to remediate technical liabilities;
• Participate in technical meetings;
• Provide support to client areas (environment analysis with a business emphasis);
• Understand system integrations;
• Understand systems functionally, with a view of business rules;
• Map processes and propose improvement solutions to support business needs.

Senior Systems Analyst

Inside Sales

• Provide B2B customer service, managing and maintaining a portfolio of B2B clients and closing new deals through consultative selling;
• Present Vivo's solutions portfolio and serve customers through digital channels (inside sales);
• Sell Mobile and Fixed Telephony products, IT solutions, advanced technology and value-added services;
• Monitor channel and portfolio KPIs, analyze data and execute commercial actions to meet and exceed targets;
• Track the sales pipeline, identifying blockers, backlogs and pending issues that could impact deal closures;
• Prepare and maintain daily sales reports;
• Handle critical situations, maintaining regular contact with customers and internal teams.

Business Manager, Inside Sales

Security Engineer

• Manage a team of occupational safety technicians in routine activities, scheduling tasks and developing Occupational Safety actions;
• Perform activities focused on prevention, complying with legal requirements and conducting assessments to identify all possible risks present in the workplace or related to the execution of work tasks;
• Monitor work routines in stores, administrative offices, call centers and field operations;
• Develop APR (Preliminary Risk Analysis), Safety Reports and other related documents;
• Prepare, review and validate Work Safety Instructions;
• Design safety programs proposing preventive and corrective actions to eliminate risks;
• Support the preparation of defense strategies for labor and legal proceedings and other cases, in coordination with other company departments;
• Conduct technical studies to establish best practices in Occupational Safety;
• Develop awareness, education and guidance activities for different audiences, including active participation in Safety Dialogues (DSS);
• Provide technical guidance to occupational safety technicians;
• Conduct CIPA (Internal Commission for Accident Prevention) processes;
• Develop programs, participate in area meetings, carry out technical visits and promote safety campaigns;
• Develop and maintain technical standards and operational procedures by understanding work processes and applying company rules and procedures, as well as complying with related legislation;
• Conduct accident investigations, analyze statistical reports and report on indicator trends to management;
• Identify training needs related to occupational safety and accident prevention;
• Manage personal and collective protective equipment (PPE).

Occupational Safety Engineer

Human Resources

• Atuar como parceiro(a) estratégico(a) das áreas clientes, apoiando líderes na gestão de times, desenvolvimento e temas relevantes da jornada do colaborador.
• Realizar diagnósticos organizacionais e propor soluções de Gestão de Pessoas alinhadas às diretrizes corporativas.
• Conduzir temas de movimentações, estrutura, revisões organizacionais, budget de posições e análises de headcount.
• Apoiar e orientar líderes em processos de performance, clima, retenção, sucessão e gestão de talentos.
• Trabalhar de forma integrada com os Centros de Excelência (Atração, Cultura, Desenvolvimento, Experiência, Remuneração, etc.) para garantir execução de ponta a ponta.
• Acompanhar indicadores de pessoas e elaborar análises para tomada de decisão com base em dados.
• Atuar como guardião(ã) da cultura e dos valores Vivo, promovendo diversidade, diálogo aberto e uma experiência positiva para todas as pessoas.

Consultor Interno RH – HRBP

Customer Success Manager

• Manage a portfolio of strategic clients, fostering long-term relationships with high added value;
• Serve as the primary point of contact for clients, ensuring the execution of the success journey from activation/onboarding through contract renewal;
• Conduct governance meetings with C-level clients, presenting results, insights and action plans;
• Perform analyses of adoption, usage and value of contracted solutions to ensure full service adoption;
• Identify churn risks and upsell/cross-sell opportunities, working proactively with sales and product teams;
• Develop and monitor individualized success plans for each client;
• Ensure data accuracy and currency in the CRM and CS management platforms;
• Collaborate with technical, commercial and operational teams to orchestrate the best possible customer experience.

Customer Success Consultant III – Exclusive to Professionals from Diverse Backgrounds

Account Executive

• The professional will be responsible for commercializing advertising solutions and technologies in first-party data, working directly in the advertising market with sales of programmatic media, geolocation solutions, mobile media and experience projects;
• Hunter profile (new-business focused);
• Prospecting and relationship management with clients and advertising agencies, media buying desks, live marketing and other intermediaries;
• Identify opportunities to open and generate new business;
• Deep knowledge of the business product/service stack applied across the prospecting, briefing, sales and post-sales journey;
• Build plans for business expansion with stakeholders;
• Prepare presentations and commercial proposals, as well as negotiate contracts, pricing, timelines and follow-up;
• Forecast sales status – pipeline;
• Lead briefing meetings and the development of business and project initiatives;
• Track OKRs;
• Develop strategic recommendations to improve campaign performance and deliver planning to the market;
• Manage the client portfolio quantitatively and qualitatively;
• Grow portfolio revenue, composed of diverse client profiles and maturing media revenue in the market;
• Comply with best-practice requirements and maintain the business with responsibility.