Customer Experience Representative

Vivo (Telefônica Brasil)

Customer service role focusing on offering Vivo's products and services to meet client needs and ensure satisfaction. Work from home with customer interaction via various channels.

Posted 7/29/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on sales opportunities, effective communication, and problem resolution. Proficient in utilizing technology and Microsoft Office to enhance customer interactions and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceSales Opportunity IdentificationEffective CommunicationMicrosoft Office ProficiencyEmpathy and Active Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Creative ThinkingResilienceOrganizational SkillsAdaptabilityInterpersonal Skills

Tools & Technologies

Microsoft OfficeInternet Setup

Industry Keywords

TelecommunicationsDigital ServicesCustomer Needs AnalysisBilling and InvoicingService Procedure Improvement

About the role

Key responsibilities & impact

Assist customers and offer products and services according to their needs
Ensure correct handling of invoice-related requests (analysis, billing, adjustment, modification, correction)
Offer Vivo's products and services aiming to grow our customer base by acquiring new customers or incorporating additional services and products
Show customers the benefits of consolidating all telecommunications and digital services on a single Vivo bill
Probe customers' needs and offer products and services suitable for each profile
Awaken customers' interest in subscribing to our products and services
Expand customers' connectivity options through the sale of digital services
Ensure the best experience for our customers at every contact by resolving, investigating and delivering your best
Suggest changes to service procedures and corrections to our processes

Requirements

What you’ll need

Previous experience in customer service is required
Excellent creative thinking and ability to turn a service contact or problem resolution into a sales opportunity
Ability to communicate naturally and informally, aiming to deliver differentiated service
Be resilient, organized and able to manage your targets to ensure they are met
Be a good listener and use empathy to understand the customer's needs
Interest in technology and ability to learn about Vivo's products and those of our partners
Embrace change as an opportunity and recognize mistakes as learning experiences
Promote a good work environment, establishing relationships of transparency and trust with peers and leadership
Proficiency with computers and Microsoft Office is essential
High school diploma required
Must have a home setup with internet (minimum 300 Mbps), space for a desk and chair, as well as good lighting and ventilation

Benefits

Comp & perks

Remote work (Home Office)
Work-from-home stipend
Special discounts on Vivo fixed line, broadband, TV and apps
Free mobile plan in the "Controle" category after 3 months with the company
Choose the ideal benefit for you and your dependents: gym membership, meal (VR) or food (VA) vouchers, pharmacy assistance, health insurance, dental insurance and life insurance
Assistance to help with school, daycare or babysitter expenses
One day off (Day off) to celebrate your birthday
Corporate volunteering program with Fundação Telefônica Brasil
Educational Development Program with partner institutions offering discounts, certifications and online courses
Internal recruitment program
Variable compensation program (performance-based)