Technical Assistant

Vivo (Telefônica Brasil)

Engenharia e Serviços ao Cliente role in Campinas managing technician routes and ensuring customer service quality. Responsibilities include monitoring service activities and process execution for installations and repairs.

Posted 7/14/2026full-timeCampinas • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing technician routes and customer service activities, with a focus on process improvement and compliance with quality indicators. Proficient in handling operational reports and addressing customer needs effectively.

Highest-signal resume keywords

Route ManagementCustomer Service ManagementProcess ImprovementQuality Indicator MonitoringOperational Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaProcess Improvement ActionsQuality Indicators KnowledgeWork Order CorrectionsInstallation Management

Soft Skills

Problem SolvingPrioritizationCommunication

Tools & Technologies

ExcelWindows

Industry Keywords

Anatel ComplianceCustomer SatisfactionEscalation ManagementBacklog Monitoring

About the role

Key responsibilities & impact

Manage technician routes;
Monitor and handle customer service activities, administratively directing the execution of processes related to installations, faults, address changes and provisioning;
Support control of quality indicators related to installations, address changes and repairs;
Implement process improvement actions related to customer satisfaction, based on scores and TDNA responses;
Make corrections to work orders for installations, repairs and disconnections (telephone line, broadband, TV);
Manage compliance with Anatel indicator deadlines;
Manage execution of escalations, V customers and VIP customers;
Monitor backlog and prioritize emails;
Report on daily issues/problems;
Update operational reports.

Requirements

What you’ll need

Completed high school diploma (with certificate);
Intermediate knowledge of Excel and Windows;
Knowledge of quality and productivity indicators.

Benefits

Comp & perks

Choose the benefit that best suits you and your dependents through a digital platform with categories such as gym, VR (meal voucher), VA (food voucher), pharmacy assistance, healthcare, dental care and life insurance;
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo's 5G!
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or PPR (profit-sharing program);
Plan your future through a private pension plan;
Have children? You will be entitled to a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and identity and allows you to be authentic. #VemdeVocê
Work remotely up to twice a week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday (Day off);
Participate in one of the largest corporate volunteering programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions with discounts, as well as certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad—we are present in over 17 countries! #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social wellbeing through #VivoBemEstar, which encourages healthy habits and better quality of life. We offer employees consultations with nutritionists, psychologists, social services, telemedicine, and much more!