Vivo Infusion®

Collection Specialist

• Initiate collection follow-up of all unpaid or denied claims with the appropriate payors.
• Research, appeal, and resolve claim rejections/denials.
• Review payments to ensure the accuracy of insurance payments and patient balances.
• Facilitate drug manufacturer co-pay assistance program for patient financial assistance.
• Respond to written Payor communications as indicated with appropriate action in a timely manner.
• Communicate payment trends or insurance denials that impact revenue.
• Thorough documentation of all patient account communication using the provided practice management system.
• Correspond with patients regarding their insurance and payment responsibilities.
• Adhere to HIPPA; Maintain patient records and confidentiality via the Electronic Medical Record System.

RCM Collection Specialist

Medical Assistant

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Clinical Operations

• Oversees and manages patient care and clinical operations within assigned regional locations.
• Upholds company policies, procedures, mission, values, and expectations.
• Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversees teams of Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
• Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy.
• Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Budget management: Oversees labor costs and supply utilization.
• Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
• Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Ensures and coordinates training, growth, and development opportunities for all clinical team members.
• Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
• Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines.
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
• Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Acts as the Infection Control Manager of the infusion centers infection control surveillance activities.
• Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation; is complete, and patients medical records are maintained in accordance with Company policy and regulatory agency requirements.
• Schedules center audits including quality, medical records, fire & safety, and emergency preparedness.
• Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality.
• Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting.
• Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately.

Clinical Operations Manager

Medical Assistant – Clinical Service Specialist

• Welcoming patients, assisting medical staff, and delivering safe, compassionate care.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Assist with scheduling, manage phone calls, and process payments.
• Oversees and ensures efficient turnover of exam rooms.
• Support administrative functions and intake medical deliveries as needed.

Medical Assistant, Clinical Service Specialist

• Welcoming patients
• Assisting medical staff
• Delivering safe, compassionate care in accordance with all external and internal guidelines and regulations
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments
• Oversee and ensure efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed
• Assist Patient Services team to obtain prior authorizations for prescribed treatments and documents
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under the direction of manager
• Disinfect and stock exam rooms
• Assist in obtaining records required for the patient's chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day
• Follow company policies and CDC guidelines for infection control
• Assist with proper handling and storage of hazardous materials
• Maintain confidentiality of all company and patient records
• Adhere to HIPPA
• Communicate schedule changes to the team and assist with rescheduling patients
• Manage incoming mail and deliveries

Medical Assistant – Clinical Service Specialist, Per Diem

• Welcoming patients and assisting medical staff
• Delivering safe, compassionate care in accordance with all external and internal guidelines and regulations
• Providing administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments
• Overseeing and ensuring efficient turnover of exam rooms
• Assisting provider in the exam room as requested
• Collecting, preparing, and submitting ordered patient lab specimens as directed
• Triage patient phone calls and messages and document them appropriately
• Ordering and managing supplies under the direction of manager
• Disinfecting and stocking the exam rooms
• Maintaining confidentiality of all company and patient records. Adhere to HIPPA.

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records.
• Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Sales

• Meet with a variety of healthcare professionals to excite and educate them about Vivo's comprehensive services and benefits offered to patients.
• Prospect for new business opportunities while nurturing existing relationships.
• Stay curious and informed of market changes.
• Collaborate with local clinical, sales, and patient care navigator teams regarding intel on any market changes observed.
• Partner with the local pharmaceutical sales representatives to develop strategies.
• Apply consultative selling to successfully address any concerns of providers or their patients.
• Provide an educated assessment of each Providers infusion needs and promote Vivos full line of patient-centered services and proven processes.

Regional Infusion Sales Specialist

• Welcoming patients, assisting medical staff, and delivering safe, compassionate care
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.

• Welcoming patients and assisting medical staff.
• Delivering safe, compassionate care.
• Rooming clinic patients and updating patient chart.
• Communicating pertinent patient data to providers and nurses.
• Providing administrative support: greeting patients, scheduling, managing phone calls, processing payments.
• Overseeing efficient turnover of exam rooms.
• Collecting and submitting ordered patient lab specimens.
• Assisting Patient Services team with prior authorizations.
• Triaging patient phone calls and messages.

General

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records.
• Adhere to HIPAA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.