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Medical Assistant, Clinical Service Specialist
Vivo Infusion®Medical Assistant/Clinical Service Specialist providing clinical and administrative support at Vivo Infusion. Responsible for patient care and assisting medical staff in Beachwood & Mentor, OH.
About the role
Key responsibilities & impact- Welcoming patients
- Assisting medical staff
- Delivering safe, compassionate care in accordance with all external and internal guidelines and regulations
- Room clinic patients in person or virtually and update patient chart with the required information
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
- Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments
- Oversee and ensure efficient turnover of exam rooms
- Assist provider in the exam room as requested
- Collect, prepare, and submit ordered patient lab specimens as directed
- Assist Patient Services team to obtain prior authorizations for prescribed treatments and documents
- Triage patient phone calls and messages and document them appropriately
- Order and manage supplies under the direction of manager
- Disinfect and stock exam rooms
- Assist in obtaining records required for the patient's chart
- Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day
- Follow company policies and CDC guidelines for infection control
- Assist with proper handling and storage of hazardous materials
- Maintain confidentiality of all company and patient records
- Adhere to HIPPA
- Communicate schedule changes to the team and assist with rescheduling patients
- Manage incoming mail and deliveries
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- Oncology or infusion experience
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
Benefits
Comp & perks- 401K with Match up to 4%
- PTO: Accrual (0.069 hours accrued per hour worked)
- PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus
- Uncapped Bonus Potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Chart ManagementLab Processing SkillsSchedulingTriageInfection Control Procedures
Soft Skills
Effective CommunicationCompassionate CareTeam Collaboration
Certifications
Medical Assistant CertificationCPR/BLS Certification