Medical Assistant – Clinical Service Specialist

Vivo Infusion®

Medical Assistant providing essential support to the medical team and patients in clinical operations at Vivo Infusion. Responsible for patient care activities and administrative support in a clinical environment.

Posted 7/3/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $22 - $26 per hourWebsite

About the role

Key responsibilities & impact

Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
Room clinic patients in person or virtually and update patient chart with the required information
Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
Oversees and ensures efficient turnover of exam rooms
Assist provider in the exam room as requested
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
Triage patient phone calls and messages and document them appropriately
Orders and manages supplies under the direction of manager
Disinfect and stock the exam rooms.
Assist in obtaining records required for the patients chart
Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.

Requirements

What you’ll need

High school graduate or equivalent, required.
Medical Assistant Certification, preferred
CPR/BLS, required prior to start date.
1 year of experience working within a clinical environment, required.
1 year in an administrative, patient-facing, or customer service role, required.
Phlebotomy and lab processing skills, preferred.

Benefits

Comp & perks

Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks PTO Buy-back, PTO Rollover, and PTO Donation Program.
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Care ActivitiesChart UpdatingLab Specimen ProcessingTriage SkillsExam Room DisinfectionSupply ManagementPrior Authorization AssistancePatient SchedulingPhone CommunicationInfection Control Compliance

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsCustomer Service Skills

Certifications

Medical Assistant CertificationCPR/BLS Certification