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Medical Assistant – Clinical Service Specialist
Vivo Infusion®Medical Assistant providing essential support to the medical team and patients at Vivo Infusion. Responsible for patient care activities, administrative tasks, and ensuring quality patient experiences.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care activities, effective communication, and administrative support within a clinical environment. Capable of managing patient records, ensuring compliance with HIPAA, and adhering to infection control guidelines.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsPatient Care ExperienceAdministrative Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart ManagementLab Specimen ProcessingTriage SkillsInfection Control PracticesScheduling Management
Soft Skills
Effective CommunicationCustomer ServiceTeam Collaboration
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Patient CareClinical EnvironmentHIPAA ComplianceCDC GuidelinesHazardous Materials Handling
About the role
Key responsibilities & impact- Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
- Room clinic patients in person or virtually and update patient chart with the required information
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
- Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
- Oversees and ensures efficient turnover of exam rooms
- Assist provider in the exam room as requested
- Collect, prepare, and submit ordered patient lab specimens as directed.
- Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
- Triage patient phone calls and messages and document them appropriately
- Orders and manages supplies under the direction of manager
- Disinfect and stock the exam rooms.
- Assist in obtaining records required for the patients chart
- Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
- Follow company policies and CDC guidelines for infection control.
- Assist with proper handling and storage of hazardous materials.
- Maintain confidentiality of all company and patient records.
- Adhere to HIPPA.
- Communicates schedule changes to the team and assists with rescheduling patients.
- Manages incoming mail and deliveries.
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
Benefits
Comp & perks- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)