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Clinical Service Specialist
Vivo Infusion®Clinical Service Specialist in healthcare administration ensuring smooth operations in Grandville, MI. Responsible for patient scheduling, insurance benefits verification, and support for medical staff.
About the role
Key responsibilities & impact- Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
- Room clinic patients in person or virtually and update patient chart with the required information
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
- Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
- Oversees and ensures efficient turnover of exam rooms
- Assist provider in the exam room as requested
- Collect, prepare, and submit ordered patient lab specimens as directed.
- Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
- Triage patient phone calls and messages and document them appropriately
- Orders and manages supplies under the direction of manager
- Disinfect and stock the exam rooms.
- Assist in obtaining records required for the patients chart
- Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
- Follow company policies and CDC guidelines for infection control.
- Assist with proper handling and storage of hazardous materials.
- Maintain confidentiality of all company and patient records.
- Adhere to HIPAA.
- Communicates schedule changes to the team and assists with rescheduling patients.
- Manages incoming mail and deliveries.
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
Benefits
Comp & perks- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient carechart updatingschedulingphone managementlab specimen collectiontriagesupply managementinfection controlphlebotomylab processing
Soft Skills
communicationadministrative supportteam collaborationconfidentialitycustomer serviceproblem-solvingattention to detailtime managementadaptabilityinterpersonal skills
Certifications
Medical Assistant CertificationCPRBLS