Viveo

Analyst

• Guide area owners on the preparation of organizational documents;
• Draft and/or review and update SOPs, manuals, policies, and work instructions prepared by Operations owners, ensuring accuracy and compliance, then submit for approval to the final responsible party;
• Update the Quality platform so new employees have access according to their department and role and handle tickets for access changes and deactivations;
• Engage employees in quality assurance principles by promoting the quality policy and delivering trainings to raise awareness and foster commitment across company areas;
• Support your leader and team in internal audit programs and procedures related to quality and operations;
• Support external audits by assisting with the verification of records, documents, and existing procedures across company areas;
• Document deviations reported by departments, ensuring correct identification of root cause and execution of the action plan;
• Support and implement satisfaction surveys related to Quality, and monitor them according to quality requirements;
• Act as a consultant to Operations and other company areas on quality-related matters;
• Perform validations related to audits of program databases extracted from the system, identify possible deviations and, through recurring reminders, ensure action plan execution by the responsible parties within proposed deadlines;
• Review documentation and internal deviations and approve them;
• Assist in completing qualification questionnaires sent by clients;
• Assist in reviewing qualification questionnaires completed by our suppliers;
• Support the team and develop, update, and deliver Quality trainings;
• Analyze processes by evaluating the efficiency and effectiveness of existing processes, identifying areas for improvement and opportunities for optimization;
• Propose and implement process improvements to increase efficiency, reduce costs, and improve quality;
• Work closely with different departments to ensure effective process integration and achievement of organizational objectives;
• Perform similar and/or related tasks.

Junior Quality Analyst

General Counsel

• Draft and review contracts;
• Analyze legal risks and propose strategic solutions to mitigate them;
• Prepare legal opinions and reports to support internal decision-making;
• Provide preventive legal advice, guiding internal departments on applicable legislation;
• Participate in meetings with internal and external clients to ensure legal alignment;
• Monitor legislative and jurisprudential changes relevant to the business.

Mid-Level Lawyer

• Provide functional and technical support for the ERP (TOTVS Protheus and satellite systems).
• Analyze and resolve system incidents.
• Execute database queries to extract information.
• Support the implementation of new modules, parameter configurations, and process improvements.
• Interact with users to gather requirements and produce documentation.
• Perform acceptance testing and monitor systems in production.

Mid-level Systems Analyst

Risk

• We are looking for a professional responsible for ensuring the effective use of information technology across the organization.
• Maintain and raise Viveo's IT management and governance maturity levels.
• Develop, execute and provide improvements to IT management processes.
• Create, update and communicate policies and procedures to meet IT governance and compliance requirements.
• Support updating KPIs and presentations.
• Support SLA management as defined in processes.
• Support governance-related practices within the organization.
• Map and support the implementation of improvements to ITSM process practices, flows and controls.
• Support controls related to internal and external audits regarding Contract Governance and Service Level aspects.
• Replicate materials for training and IT process communications, and deliver them when necessary.
• Support Supplier Management practices and contract lifecycle activities, based on IT best practices.
• Control and monitor Telecom contracts, ensuring proper management of lines, data and voice links used by the organization.
• Perform periodic analyses of Telecom service usage, identifying optimization and cost-reduction opportunities.
• Manage requests for cancellation, activation and modification of lines and links, ensuring proper recording and control with suppliers and internal areas.
• Keep updated controls on the inventory of Telecom assets and services, aligned with governance and compliance policies.
• Manage and monitor IT contracts and suppliers.
• Monitor SLAs and OLAs, analyze performance and drive corrective action plans.
• Ensure contractual compliance and support business areas in drafting and reviewing contracts.
• Develop reports and Power BI dashboards to monitor performance and support decision-making.
• Support audits and reviews of IT contracts and sourcing processes.
• Promote continuous improvement of supplier and service management processes.
• Measure service quality and create action plans with responsible parties and suppliers.
• Open ITSM tickets for specific management actions.
• Serve as liaison between IT Governance and internal departments.

IT Governance Analyst (Mid-level)

• We are seeking a professional responsible for ensuring the effective use of information technology across the organization;
• Maintain and raise levels of maturity in IT management and governance at Viveo;
• Ensure adherence to and evolution of ITIL processes within the organization.
• Maintain and evolve the service catalog and SLAs.
• Propose process improvements based on metrics and audits.
• Create reports and Power BI dashboards to monitor governance KPIs.
• Promote a culture of continuous improvement among IT teams.
• Develop, execute, and deliver improvements to IT management processes;
• Create/Update policies and procedures to meet compliance requirements;
• Evaluate and audit adherence to processes against established policies and guidelines;
• Update metrics for executive reporting;
• Prepare presentations with charts and performance indicators;
• Manage SLAs as defined in the processes;
• Map, propose, and implement improvements to ITSM practices, workflows, and process controls;
• Specify and validate enhancements in the ITSM system;
• Monitor technology-related controls;
• Prepare training materials and communications for IT processes and deliver training when necessary;
• Support the review and dissemination of policies, operational instructions, and governance manuals;
• Lead change and IT crisis committees based on IT best practices, ensuring decisions comply with established standards;
• Open ITSM tickets for specific management actions.
• Maintain the relationship between IT Governance and internal business areas.

Senior Governance Analyst

• Respond to tickets and resolve technical and functional issues related to Tax Classification and Receiving.
• Collaborate with Procurement, Logistics, Finance and Legal teams to provide technical support related to the area.
• Monitor and implement updates in tax classification systems, ensuring that new tax rules and NCM updates are correctly incorporated.
• Work with IT and external vendors to perform integrations and updates as needed.
• Train the tax team and other users on systems, facilitating proper use of tools and ensuring efficiency in the classification process.
• Create and maintain user manuals and best-practice guidelines for user reference.
• Monitor systems' compliance with tax regulations by performing periodic tests to validate the accuracy of classifications and applied tax rates.
• Ensure tax-related tools remain up to date and functional, supporting the performance of the Tax Classification team and the accuracy of tax processes.
• Provide guidance to other departments regarding proper procedures.
• Assist with other duties related to the role/department as required.

Mid-level Tax Support Analyst

• Manter atualizadas as trilhas de aprendizagem.
• Apoiar na criação de conteúdos, bem como nas metodologias de treinamentos.
• Realizar a gestão de treinamentos obrigatórios (Segurança da informação, qualidade, compliance, saúde e segurança), assegurando alinhamento com normas internas e requisitos legais;.
• Gerar, acompanhar e analisar relatórios de treinamentos, consolidando indicadores da área (taxa de participação, horas de treinamento por colaborador, % de cumprimento de obrigatórios).
• Garantir a alimentação e atualização do sistema de gestão de aprendizagem (LMS).
• Conduzir processos de avaliação de eficácia de treinamentos.
• Apoiar gestores e HRBPs na identificação de necessidades de treinamento junto às áreas fabril, logística e corporativa.
• Suportar auditorias internas e externas com evidências e relatórios de treinamento.
• Realizar o cadastramento no sistema das obrigatoriedades de treinamentos por posto de trabalho, vinculando também as competências necessárias a cada cargo;
• Atualizar periodicamente os procedimentos relacionados aos treinamentos obrigatórios.

Analista de Treinamento Pleno, Controle de Treinamentos Obrigatórios

Pricing Analyst

• Develop and monitor contract management processes, including preparing contract drafts and submitting them to the legal platform for validation, ensuring compliance with regulatory requirements and internal policies;
• Inform and guide involved departments about agreed contractual terms, ensuring correct billing and compliance with the terms;
• Prepare and keep updated contract control reports, focusing on contract term, renewal deadlines, and adjustment indices;
• Manage price list adjustments as provided in contracts or commercial agreements, ensuring updates in internal systems;
• Oversee bidding/tender processes end to end, from opportunity identification to submission and updating of documentation on specific portals, controlling deadlines and mandatory requirements;
• Monitor reports of inconsistencies and operational failures, proactively identifying root causes and implementing solutions together with the commercial team;
• Ensure proper filing and management of contract documents and records, guaranteeing traceability and regulatory compliance;
• Collaborate with internal departments (Legal, Finance, Commercial, Operations) to ensure full compliance with contractual and legal obligations;
• Participate in the preparation of commercial proposals and estimate documentation.

Junior Commercial Analyst – PWD

• Develop graphic materials to support the Marketing, Trade and Commercial teams;
• Develop packaging;
• Organize events: liaise with suppliers, supervise timelines and execution, and assist with internal approvals;
• Support the media agency and monitor social media channels;
• Create and execute support materials, content and events, connecting areas such as Trade and Commercial;
• Assist with brand-building activities;
• Budget control;
• Support the implementation of planned initiatives;
• Administrative support for internal procedures.

Junior Marketing Analyst – PWD

• Assist with reconciliations and month-end activities for indirect taxes and contribute to the calculation/assessment of these taxes, including support to external accounting firms;
• Prepare and submit ancillary tax filings and obligations;
• Assist with the control and collection of documentation required to respond to tax notices/intimations;
• Assist with the control and issuance of tax clearance certificates (CND);
• Enter tax parameters for clients, suppliers, and products in the system;
• Provide support to internal and external clients regarding the area’s requests;
• Update registration/cadastral data in the system;
• Calculate municipal service tax (ISS) and federally withheld taxes as required;
• Assist in controlling and maintaining departmental procedures and support other team requests as needed;
• Issue import invoices and perform fiscal bookkeeping of incoming invoices for Purchases of Inputs, Resale, Services, Use and Consumption, and Fixed Assets;
• Calculate ICMS ST and DIFAL for issuance and posting of daily GIAs;
• Review monthly tax calculations for ISS, ICMS, PIS, COFINS, IR (income tax) and CSLL.