Viveo

Analyst

• Assist with the company's accounting routines, including journal entries, account reconciliations, and preparation of financial reports
• Support product and accounting nature registration activities
• Process debit notes and back-office allocations
• Provide support for integrations between system modules
• Assist in identifying and correcting inconsistencies and errors in system rules
• Support other accounting department routines
• Ensure the accuracy of accounting information, ensuring compliance with standards and procedures
• Contribute to the month-end close and support financial decision-making

Junior Accounting Analyst

• Issuance and recording of invoices.
• Preparation and submission of tax filings and ancillary obligations.
• Tax reconciliation.
• Monitoring and updating fiscal and tax legislation.
• Verification of taxes and support for the department's tax routines.

Junior Tax Analyst

Customer Support

• Manage orders pending invoicing, handling request date adjustments, balance cancellations, minimum value analysis, removal of system holds, and order consolidation. Maintain constant contact with support areas for handling and necessary authorizations for order flow. Also responsible for managing the order portfolio with a focus on invoicing consolidation and operational optimization.
• Manage invoicing for orders with advance payment and credit card conditions, ensuring proper process flow and alignment with involved departments.
• Provide invoicing forecasts for orders with expired or soon-to-expire request dates, using stock indicators and forecasts to compile information and share it with clients and internal teams.
• Monitor deliveries via portals and carriers, ensuring customers receive updated information and agreed deadlines are met.
• Schedule deliveries for customers with specific delivery needs, ensuring operational alignment and adherence to agreed time windows.
• Manage protocols and Customer Service (SAC) through internal systems and related departments, seeking prompt resolution for incidents related to delivery, quality, operations, sales and other deviations.
• Create, analyze and manage area indicators/metrics, contributing to data control, identification of deviations and anticipation of operational issues.
• Actively participate in the development and implementation of actions aimed at continuous improvement of service and resolution of operational issues.
• Manage allocation and billing waves in the Flow system, as well as support other activities related to the order portfolio.

Mid-level Customer Service Analyst

Procurement

• Execute the purchasing and sourcing strategy defined by the Company and direct leadership, ensuring adherence to the area's guidelines;
• Manage day-to-day purchasing operations, ensuring supply, service levels and stock balance;
• Conduct negotiations with suppliers within established parameters and strategies;
• Develop and manage relationships with key suppliers, ensuring performance, innovation and risk mitigation;
• Ensure procurement governance, compliance, internal policies and contract adherence;
• Monitor operational indicators (stockouts, coverage, turnover, service level), taking corrective actions when necessary;
• Prepare analyses and recommendations to support decision-making and governance forums;
• Identify operational deviations and escalate relevant issues or those outside policy to direct leadership;
• Work collaboratively with Planning, Commercial, Logistics and Finance;
• Lead and develop the team (coordinators, buyers and analysts), ensuring productivity, performance, autonomy and succession;
• Ensure discipline in execution and standardization of processes;
• Support direct leadership in building strategies, market analyses and planning.

Purchasing Manager

Collections

• Elaborar e acompanhar a carteira de cliente.
• Realizar a cobrança de clientes internos e externos.
• Efetuar cobrança de clientes via e-mail e telefone.
• Ajudar nas demais demandas da área.

Junior Accounting Analyst

Junior Tax Analyst

Mid-level Customer Service Analyst

Purchasing Manager

Assistente de Cobrança