Viveo

Analyst

• Work on Problem Management: critical analysis and resolution for troubleshooting IT infrastructure incidents;
• Work on Capacity Management: analysis of overall capacity for on-premises and cloud environments;
• Ensure best management practices for ITIL Problem Management and Capacity processes, participating in definitions together with IT architecture teams, guiding and developing policies that ensure proper environment management;
• Participate in change management committees, problem management committees, and execute necessary changes in the environment;
• Ensure correct handling, logging, and resolution of requests related to on-premises or cloud environments;
• Ensure documentation of problem resolutions and capacity information required to maintain infrastructure system stability;
• Collaborate with other teams and team members to develop automation strategies and deployment processes;
• Documentation: create and maintain technical documentation and infrastructure performance reports;
• Continuous Improvement: identify and implement IT infrastructure improvements to increase efficiency and security; produce post-mortems for critical incidents;
• Monitor metrics for Problem Management and Capacity processes;
• Support the service provider for monitoring items and tools such as Zabbix, Grafana, Elastic and Kibana;
• Minimum of 3 years' experience in IT infrastructure in large enterprises;
• Proficiency in: Windows Server, Linux, Office365, Microsoft Active Directory, DHCP, DNS, Clustering, WSUS, Zabbix, Grafana, Elastic, Kibana and on-premises environments;
• Experience with Public Cloud (Azure and AWS);
• Knowledge of TCP/IP networking;
• Experience with virtualization environments (VMware, Hyper-V, Nutanix and Zadara);
• Experience with hyperconverged infrastructure (HCI);
• Solid knowledge of Microsoft solutions (AD, GPO, File Services, DHCP, DNS, CAS, PowerShell, ADFS, SCCM, RD Web Client);
• Knowledge of ITIL methodology;
• Knowledge of Citrix tools (NetScaler, VDA, VDI);
• Familiarity with IT security best practices and vulnerability management;
• Familiarity with Agile methodologies (ITIL, Scrum).

Senior Infrastructure Analyst

• Act as the primary liaison between the deployment team and the Commercial and Marketing teams, bringing in current-month inputs, aligning strategy and ensuring execution through the development of KPIs, action plans, and monitoring of performance indicators.
• Provide primary support to the Coordinator by clarifying questions; be a professional focused on improving the service level for internal customers.
• Ensure stock availability for items included in the Materials line, taking into account the assumptions for each item and each Distribution Center covered by the operation; prepare management reports to facilitate decision-making by the Coordinator/Manager and other company leaders.
• Assist the Coordinator/Manager in directing analysts when they encounter difficulties in progressing with necessary actions.
• Collaborate with the Coordinator/Manager to promote an ownership mindset and continuously identify opportunities to improve company processes.
• Participate in meetings and action forums, representing the planning and deployment teams.

Senior Planning Analyst

• Management of all aspects related to the company's light vehicle fleet;
• Control of maintenance, documentation, expenses, and traffic violations;
• Payment of IPVA (vehicle tax) for the fixed fleet;
• Planning of vehicle replacements;
• Preparation of vehicle reports and allocation among cost centers;
• Process optimization to reduce operational errors;
• Monitoring and validation of deliveries and services;
• Support for internal stakeholders; drive operational efficiency;
• Presentation of operational results to management.

Facilities Analyst (Mid-level), Fleet

• Contribuir as operações de pagamentos, assegurando que todos os pagamentos a fornecedores sejam realizados de forma precisa e pontual;
• Processar e monitorar todos os pagamentos a fornecedores de serviços de Facilities, como manutenção, limpeza, segurança, aluguel, condomínio, concessionarias, entre outros;
• Pagamento de IPTU;
• Verificar e validar faturas, garantindo que todos os serviços foram prestados conforme acordado antes da aprovação do pagamento;
• Manter registros precisos de todas as transações financeiras relacionadas a Facilities.
• Analisar regularmente as despesas operacionais relacionadas a Facilities e identificar oportunidades para otimização de custos;
• Trabalhar em colaboração com a equipe de compras para renegociar contratos e obter condições mais vantajosas;
• Manter a organização de arquivos e registros financeiros de Facilities, garantindo fácil acesso e consulta;
• Executar as tarefas administrativas e operacionais, sempre que necessário.
• Otimização de processos operacionais, reduzindo erros e aumentando a produtividade;
• Atendimento consultivo ao cliente interno, com foco em agilidade e resolução de demandas;
• Fechamento de CAPX e OPEX mensal.
• Apresentação de resultados e KPIs para áreas parceiras e liderança.

Analista de Facilities, Pagamentos

Compliance

• Conduct investigations arising from the whistleblower/reporting channel, ensuring appropriate, impartial, and confidential handling;
• Conduct preliminary analysis of reports, assess risk, and define investigative strategy;
• Plan and conduct interviews with involved parties and witnesses;
• Collect, analyze, and organize documentary, electronic, and testimonial evidence;
• Prepare investigation reports that are objective, clear, and technically sound;
• Ensure deadlines are met, as well as the integrity and traceability of information;
• Collaborate with support areas: Human Resources, Labor Relations, LGPD (Brazilian Data Protection Law), Risk and Internal Controls, IT, among others;
• Monitor follow-ups and action plans resulting from investigations;
• Contribute to improving policies, procedures, and internal controls;
• Serve as a technical reference and provide support to less experienced professionals.

Senior Infrastructure Analyst

Senior Planning Analyst

Facilities Analyst (Mid-level), Fleet

Analista de Facilities, Pagamentos

Senior Compliance Analyst