Junior Customer Service Analyst

Viveo

Managing operational aspects of client portfolios for Viveo, a leader in healthcare distribution in Brazil. Involves client service, logistics management, and coordination with transport solutions.

Posted 7/2/2026full-timeBlumenau • BrasilJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the operational aspects of the client portfolio and business units under your responsibility.
Process cancellations, rescheduling, manual allocation waves and other operational procedures.
Monitor the full scheduling and delivery workflow.
Ensure information is updated in corporate systems.
Monitor operational pending issues until they are resolved.
Track deliveries.
Conduct follow-ups with carriers, distribution centers (DCs) and partner areas.
Manage delivery incidents and related follow-ups.
Support initiatives to reduce delays and recurrence of issues.
Schedule customer appointments/deliveries according to established rules.
Monitor critical schedules and act proactively on scheduling conflicts.
Ensure communication between customers, carriers and operations.
Monitor invoiced orders that have not been picked up.
Ensure issue handling within defined SLAs.
Work together with internal areas to resolve pending issues.
Serve as the focal point for the portfolio under your responsibility.
Provide information about orders, deliveries and incidents.
Contribute to a positive customer experience.
Monitor the operational KPIs of the Pillar and support the development of action plans.
Identify opportunities to simplify processes and participate in improvement projects.
Support the standardization of activities.
Share best practices with the team.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Business Administration, Engineering, Logistics, Supply Chain or related fields
Experience required in Customer Service, Customer Support, Logistics or Supply Chain.
Preferable experience in Order Management, delivery scheduling or after-sales support.
Intermediate technical knowledge of Excel and PowerPoint.
Knowledge of operational KPIs/metrics.
Knowledge of Protheus ERP is a plus.
Knowledge of Power BI is a plus.
Technical competencies: organization, priority management, communication, analytical capability, problem solving, portfolio management, process-oriented mindset, customer focus, teamwork.
Behavioral competencies: ownership mindset, proactivity, collaboration, adaptability, organization, commitment to results, good communication, continuous learning.

Benefits

Comp & perks

Health insurance with co-payment;
Dental plan;
On-site cafeteria;
Life insurance;
Private pension plan;
Performance-based bonus (PPR);
Health center;
TotalPass;
Partnerships with institutions offering exclusive discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Delivery SchedulingProcess ImprovementOperational ProceduresExcelPowerPointPower BIAnalytical CapabilityProblem SolvingPortfolio ManagementProcess-Oriented Mindset

Soft Skills

CommunicationTeamworkProactivityAdaptabilityOwnership Mindset