Junior Customer Service Analyst

Viveo

Analista de Customer Service Jr na Viveo, responsável pela gestão operacional da carteira de clientes em São Paulo. Acompanhamento de entregas e tratativas operacionais para uma experiência positiva do cliente.

Posted 7/3/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the operational activities for the portfolio of clients and business units under your responsibility.
Handle cancellations, rescheduling, manual allocation waves and other operational procedures.
Monitor the entire scheduling and delivery flow.
Ensure information is updated in corporate systems.
Monitor operational pending items until completion.
Track deliveries.
Perform follow-ups with carriers, distribution centers (DCs) and partner teams.
Handle delivery incident resolution.
Support initiatives to reduce delays and recurring incidents.
Schedule customers according to established rules.
Monitor critical schedules and act proactively to resolve scheduling conflicts.
Ensure communication between customers, carriers and operations.
Monitor invoiced orders without pickup.
Ensure issue handling within defined SLAs.
Work together with internal teams to resolve pending issues.
Act as the focal point for the portfolio under your responsibility.
Provide information about orders, deliveries and incidents.
Contribute to a positive customer experience.
Monitor the area’s operational KPIs and support the development of action plans.
Identify opportunities to simplify processes and participate in improvement projects.
Support the standardization of activities.
Share best practices with the team.

Requirements

What you’ll need

Bachelor's degree (in progress or completed) in Business Administration, Engineering, Logistics, Supply Chain or related fields.
Experience in Customer Service, Customer Support, Logistics or Supply Chain required.
Preferred experience in Order Management, delivery scheduling or after-sales.
Intermediate technical skills in Excel and PowerPoint.
Knowledge of operational KPIs.
Experience with the Protheus ERP is a plus.
Experience with Power BI is a plus.
Technical competencies: organization, priority management, communication, analytical ability, problem solving, portfolio management, process-oriented mindset, customer focus, teamwork.
Behavioral competencies: sense of ownership, proactivity, collaboration, adaptability, organization, commitment to results, good communication, continuous learning.

Benefits

Comp & perks

Health insurance with co-pay;
Dental plan;
Meal/food allowance;
Life insurance;
Private pension plan;
PPR (performance-based bonus);
On-site health center;
TotalPass;
Partnerships with institutions offering exclusive discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LogisticsSupply Chain ManagementOrder ManagementDelivery SchedulingExcelPowerPointOperational KPIsAnalytical AbilityProblem SolvingProcess-Oriented Mindset

Soft Skills

CommunicationTeamworkProactivityAdaptabilityCommitment to Results