URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

People Operations

• Acts as a brand ambassador and reflects the company values
• Partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience
• Encourages the team to build lasting relationships through personalized service
• Delivers a seamless, omni-channel shopping and event experience
• Guides the team to prioritize the customer service and styling recommendations
• Participates as the manager-on-duty by driving engagement in each zone
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Sustains daily operating standards
• Utilizes company tools to analyze business opportunities
• Collaborates with key partners to effectively execute shipment processing

Assistant Store Manager

Sales

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online
• Delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor

Seasonal Sales Associate

Manager

• Supports service, selling, and business operations to achieve an engaging and inspiring store environment
• Promotes a positive and inclusive environment in the store
• Leads the salesfloor and drives engagement in each zone
• Participates in the recruiting, hiring, and onboarding process
• Supports daily operating processes such as opening and closing procedures and maintaining store standards
• Provides feedback about team training needs

Assistant Department Manager

Data Scientist

• Manage machine learning and statistical models to address various business needs
• Demonstrate strong expertise in designing and executing A/B tests, analyzing experiments, and troubleshooting ML model behavior.
• Conduct causal inference studies and exploratory analyses to measure the impact of strategic initiatives and inform decision-making at scale.
• Collaborate within data science and analytics organizations and communicate across multiple functional/technical areas
• Effectively manage timelines and deliverables for multiple technical projects.

Lead Data Scientist

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

• Leads by example in upholding a service culture that demonstrates extraordinary service
• Actively manages the store environment prioritizing service and sales
• Collaborates with other managers to ensure the leadership team is trained and accountable
• Supports the Store Manager in identifying and onboarding external talent
• Assists with scheduling process to help manage team availability
• Prioritizes team growth by effectively scheduling time allocated for initiatives
• Collaborates with the leadership team to plan a strategic approach to daily operations
• Contributes to an inclusive environment by helping to amplify all voices
• Fosters a culture of strong communication and teamwork

Associate Store Manager

• A Sales Associate contributes to driving sales through providing a genuine experience to each customer.
• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Sales Associate

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Contributes to driving sales through providing a genuine experience to each customer.
• Acts as a brand representative reflective of the company values.
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way.
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience.

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Initiates genuine conversation to engage with the customer in a personalized way
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer

• Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
• Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
• Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
• Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
• Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team;
• Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives,
• Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team

Department Manager – Service & Styling

• Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
• Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
• Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
• Partner with home office recruitment teams to maintain optimal staffing levels, thoughtfully onboarding new hires to maximize retention and performance.
• Actively mentor the staff roster, ensuring ongoing training is implemented, professional development is prioritized, and team milestones are celebrated.
• Lead floor shifts with strict adherence to opening, closing, and operational standards (including floor assignments, cash handling, reporting, and dress code policies).
• Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements.
• Maintain labor controllables based on benchmarks identified within the yearly budget, with a pulse on the earnings and rates of all positions.
• Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement and team morale.
• Mentor and develop hourly team members, ensuring their mastery of steps of service, food and beverage details, and the holistic growth of their hospitality skills
• Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
• Oversee the talent acquisition process, to ensure a best in class roster.
• Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team

Assistant General Manager

• A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team.
• This includes driving sales, building awareness of key metrics, and contributing to the development of others.
• Acts as a brand ambassador and reflects the company values;
• partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Key Holder

• Directs the merchandising, product flow, and display while supporting daily store operations
• Partners with store leadership in managing product flow and visual execution
• Takes a forward-thinking approach to the customer experience, in-store marketing, merchandising
• Mentors the team to provide a frictionless customer experience
• Promotes an inclusive environment by representing and amplifying all voices
• Sets clear objectives and expectations by coaching team members
• Manages the visual direction from planning through execution
• Assesses store business using Company reporting tools
• Plans and owns an effective shipment process
• Provides global product and visual feedback to Store Manager and District Manager

Assistant Store Manager

Seasonal Sales Associate

Assistant Department Manager

Lead Data Scientist

Seasonal Sales Associate

Associate Store Manager

Sales Associate

Seasonal Sales Associate

Sales Associate

Stylist

Sales Associate

Department Manager – Service & Styling

Assistant General Manager

Key Holder

Visual Merchandising Manager