URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

People Operations

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Key Holder

Sales

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer

Sales Associate

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Manager

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Assistant Department Manager

• Initiates genuine conversation to engage with the customer
• Supports a selling environment by connecting with customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology
• Builds productive relationships with peers; asks for support when needed
• Participates in the learning and sharing of product knowledge
• Contributes to a positive team morale participating in store initiatives
• Understands their contribution to service and selling on every shift
• Supports the shipment process to gain awareness of product

Seasonal Sales Associate

• Initiates genuine conversation to engage with the customer in a personalized way
• Supports a selling environment in all areas of the sales floor
• Provides a frictionless customer experience by utilizing technology
• Builds productive relationships with peers
• Participates in the learning and sharing of product knowledge
• Contributes to a positive team morale
• Understands their contribution to service and selling on every shift
• Maintains Anthropologie’s visual and operational standards

Human Resources

• Assist with the facilitation of new hire orientation sessions
• Provide frontline support to employees by addressing inquiries and requests related to policies, My URBN, timekeeping, benefits, and pay
• Organize and communicate associate and leadership engagement activities
• Assist with daily administrative tasks, including maintaining employee filing, managing site communications, and auditing/maintaining employee data and reports
• Monitor and manage attendance phone line
• Stay current with relevant laws and regulations

HR Administrator

• Acts as a brand ambassador and reflects the company values
• Creates selling initiatives that enhance the customer experience
• Guides the team to prioritize customer service and styling recommendations
• Participates as the manager-on-duty by driving engagement in each zone
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Sustains daily operating standards by assessing sales forecasting
• Utilizes company tools to analyze business opportunities
• Adheres to store’s safety standards and supports profitability
• Engages employees to encourage open dialogue
• Stays current on interoffice communication

Assistant Store Manager

• Contributes to driving sales through providing a genuine experience to each customer
• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Acts as a brand ambassador and reflects the company values
• Partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Involves entire team in selling and visual initiatives that enhance the customer experience
• Encourages employees to build lasting relationships through personalized service
• Takes a forward-thinking approach to the customer experience through in-store marketing and merchandising
• Trains the team on store processes, merchandise placement, and standards
• Participates as the manager-on-duty by driving engagement in each zone
• Supports the Store Manager in recruiting, hiring, and retaining top talent

Assistant Visual Manager

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge
• Utilizes technology to be well-informed on company priorities and promotions
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas
• Maintains Urban Outfitters’ visual and operational standards
• Supports the shipment process
• Adheres to store’s safety standards and company policies

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge
• Utilizes technology for a seamless shopping experience
• Supports the shipment process and maintains operational standards
• Adheres to safety standards and company policies

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Contributes to driving sales through providing a genuine experience to each customer
• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online
• Contributes to the store by being positive, respectful, and helpful to others
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer