Upwind Security

Security Engineer

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Technical Support Specialist

Solutions Engineer

• Develop a deep understanding of Upwind's cloud security products and services
• Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
• Provide technical guidance and support throughout the sales cycle
• Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
• Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions

Solutions Architect, West

• Create and execute high-impact technical content.
• Own the technical narrative for launches.
• Partner closely with Content Marketing to translate complex messaging into creative content formats and experiences.
• Translate complex architecture into clear value.
• Support demand with technical credibility.
• Develop competitive and market POVs.
• Keep our technical voice sharp.

Product Marketing Manager

• Develop and execute a comprehensive sales strategy to identify and generate new business pipeline, exceed revenue targets, and win new enterprise logos
• Demonstrate a thorough understanding of customer needs, challenges, and business objectives to effectively position Upwind’s solution with C-level executives and technical stakeholders
• Partner closely with technical teams to ensure seamless integration and implementation to accelerate the time-to-value realization for clients
• Lead and execute end-to-end sales cycles with excellence in all phases: from pipeline generation and opportunity qualification to the creation and delivery of a quantifiable business case / ROI justification
• Collaborate and build trusted relationships with Upwind channel partners and ecosystem to expand and optimize market reach
• Lead contract negotiations to completion and successful closure

Enterprise Account Executive, SoCal

• Design, develop, and maintain macOS native security components operating close to the operating system
• Work with low-level OS internals, including networking, file systems, and system events
• Build high-performance and reliable software for security and monitoring use cases
• Integrate macOS components with cloud-based security services
• Collaborate closely with security researchers, backend engineers, and platform teams
• Participate in architecture decisions and contribute to scalable, data-intensive systems
• Ensure code quality, performance, and security best practices throughout the development lifecycle

MacOS Developer

Pre-sales Engineer

• Develop a deep understanding of Upwind's cloud security products and services
• Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
• Provide technical guidance and support throughout the sales cycle, from Demo's to Closed Won.
• Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
• Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions

Pre-Sales Engineer, EMEA

Commercial Account Executive – East

Enterprise Account Executive, Carolinas

Enterprise Account Executive – North Central

Commercial Account Executive – West

Enterprise Account Executive, PNW

Account Executive – Carolinas, GA

Enterprise Account Executive

• Develop a deep understanding of Upwind's cloud security products and services
• Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
• Provide technical guidance and support throughout the sales cycle
• Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions
• Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions

Solutions Architect

• Serve as the first point of contact for Marketing Ops requests via Slack and other intake channels
• Triage, clarify, and resolve day-to-day requests (lists, ownership updates, campaign questions, quick data fixes)
• Investigate and resolve issues independently; escalate only true system or architecture problems
• Identify recurring requests and turn them into documented, repeatable processes
• Own campaign setup, tagging, and hygiene in Salesforce and HubSpot
• Ensure event leads are properly uploaded, tagged, QA’d, and reflected in reporting
• Build and maintain campaign and event dashboards
• Perform retroactive cleanup on older campaigns and event lists as needed
• Build and maintain custom Hockeystack dashboards to support: Marketing channel performance Campaign reporting Product launches
• Design, execute, and continuously improvement of SDR and lead flow processes to reduce leakage and manual handoffs
• Implement, maintain, and improve lead flow processes across all marketing programs
• Monitor enrichment success and data quality, escalating to RevOps as necessary
• Run proactive QA checks (missing owners, orphaned records, broken attribution)
• Maintain UTM structure and generate new UTMs as needed
• Support GDPR compliance, including data access and deletion requests
• Execute onboarding and implementation of new marketing and sales technology tools
• Own setup, QA, documentation, and ongoing maintenance for our marketing and SDR tech stack including integrations such as Salesforce, Hubspot, Hockeystack, Orum, Clay, Outreach, Lemlist, G2
• Manage Clay workflows, credits, and billing
• Prepare and maintain weekly marketing and GTM reporting and self-service dashboards
• Proactively communicate analysis and insights of key data findings to marketing leadership
• Build and maintain SDR dashboards for: Weekly pipeline reporting Quota attainment by individual SDR
• Prepare inputs for quarterly board reporting related to marketing and pipeline
• Validate data accuracy and consistency across systems before reports reach leadership
• Support ad hoc leadership reporting with first-pass analysis and investigation
• Create and maintain SOPs and how-to documentation for Marketing Ops processes
• Communicate system changes and train marketing users on new workflows
• Conduct research and execute lead list pulls using Clay, Salesforce, and sales engagement tools