Technical Account Manager

Upwind Security

Technical Account Manager at Upwind Security building strong customer relationships and ensuring effective platform onboarding and adoption. Guiding technical deployments and driving customer satisfaction and engagement.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management and Solution Architecture within SaaS environments, focusing on customer engagement, cloud infrastructure, and driving feature adoption. Proven ability to align technical solutions with business objectives while maintaining high-quality customer experiences.

Highest-signal resume keywords

Technical Account ManagementCloud Infrastructure (AWS, GCP, Azure)CybersecurityDevOpsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Deployment ManagementTechnical Project LeadershipFeature Adoption StrategiesCustomer OnboardingTechnical Support Advocacy

Soft Skills

Excellent CommunicationProblem-SolvingRelationship-BuildingStrategic Mindset

Tools & Technologies

Upwind PlatformCloud Services

Certifications & Qualifications

Cloud CertificationsSecurity Certifications

Industry Keywords

SaaSCustomer-Facing RolesTechnical DeploymentAccount ContinuitySecurity Insights

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

What you’ll need

3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing cloud deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Relevant certifications in cloud or security (preferred)

Benefits

Comp & perks

Opportunity to think creatively
Explore new ideas
Use your skills to make a meaningful impact on our growth.