UNIQA Insurance Group

Artificial Intelligence

• Support international Reporting and Planning activities across UNIQA International entities.
• Contribute to the monthly reporting cycle and planning processes, ensuring transparency, consistency and high-quality management information.
• Collaborate with business stakeholders to translate insurance and performance management requirements into meaningful reporting concepts.
• Support the further development of reporting, planning and performance management standards across UNIQA International.
• Act as a trusted partner for business stakeholders.
• Design and continuously enhance modern Power BI reporting solutions, executive dashboards and interactive visualizations that transform complex business and financial information into actionable management insights.
• Drive innovation within the reporting landscape by introducing modern visualization concepts, reporting best practices and advanced Power BI capabilities.
• Challenge existing reporting approaches and continuously identify opportunities to improve business steering and decision-making.
• Drive the adoption of Microsoft Copilot and AI-supported ways of working within Reporting & Planning.
• Identify opportunities to automate manual activities and increase efficiency through AI-supported solutions.

International Reporting Innovation Expert, Insurance, Power BI, AI

Insurance

• You independently handle cross‑channel casework — via email, telephone, or post — and actively assist in resolving complaints
• In close cooperation with our internal process partners, you ensure that our customers' claims are processed efficiently and with a customer‑focused approach
• You act as the central point of contact for customers and sales regarding questions about health insurance claims
• Continuous service optimization is central to our team's work — here you can contribute ideas and help shape improvements
• You develop existing processes and workflows further and work on their continuous improvement
• You take on mentoring responsibilities, create standardized work instructions, and evaluate their effectiveness against defined success criteria
• You support ongoing testing and test acceptance of our new system and document the results in a structured manner

Health Insurance Associate – Outpatient Claims Management

Business Analyst

• Together with experienced business analysts and software developers, you develop IT solutions for our business (UNIQA Insurance)
• You work closely with the business units and translate business requirements into IT solutions
• You accompany requirements throughout the entire lifecycle – from requirements elicitation through effort estimation, solution design, prototyping, testing and documentation to rollout
• You perform impact and root cause analyses in complex system landscapes
• You take ownership of requirements across the full lifecycle and support prioritization and coordination within the agile setup (e.g., with Product Owners)
• You contribute to the maintenance and further development of existing and new products
• Your focus is on OMDS 3.0 services
• You act as an interface to internal clients consuming web services and support internal and external partners with solution integration

IT Business Analyst – OMDS

Manager

• Development of future-oriented and profitable property insurance products
• Further development and enhancement of existing property insurance products
• Ongoing market monitoring and market analyses
• Ensuring the profitability of in-force products (portfolio management, remediation/re-underwriting, etc.)
• Supporting IT with the technical implementation and maintenance of property insurance products (requirements specification, testing, etc.)
• Close collaboration (both at project level and in day-to-day operations) with all relevant stakeholders (sales/distribution, claims, legal, etc.)

Product Manager, Retail Property Insurance

Product Designer

• Orchestrierung der Zusammenarbeit aller relevanten Rollen im Kontext der User Experience unserer digitalen Lösungen, darunter UX Design & Writing, User Research, Product Owner sowie Business Stakeholder.
• Sicherstellung einer konsistenten Konzeption und Gestaltung digitaler Kundenerlebnisse über alle Touchpoints hinweg.
• Weiterentwicklung zentraler UX-Arbeitsprozesse, Reduktion von Reibungsverlusten sowie Aufbau einer belastbaren Planung der UX-Kapazitäten.
• Etablierung von Prozessen, Qualitätsstandards und UX-Guidelines für digitale Kundenlösungen wie Website, App und Self-Service-Angebote.
• Systematische Verankerung von Customer Insights aus qualitativen und quantitativen Quellen in Entscheidungs- und Priorisierungsprozessen.
• Vorantreiben des zielgerichteten Einsatzes von AI in UX Design und User Research, beispielsweise zur Analyse von Kundenfeedback, zur Unterstützung von Designprozessen oder zur Beschleunigung von Testing- und Iterationszyklen.
• Schaffung von Transparenz über Pain Points sowie relevante KPIs der digitalen User Experience.
• Moderation bereichsübergreifender Abstimmungen und Entscheidungsprozesse auf Augenhöhe mit relevanten Stakeholdern.

Chapter Lead User Experience

• Gemeinsam mit erfahrenen Business Analyst:innen und Software-Entwickler:innen entwickelst du IT-Lösungen für unser Business (UNIQA Insurance)
• Du arbeitest eng mit den Fachbereichen zusammen und übersetzt Business-Anforderungen in nachhaltige IT-Lösungen
• Du begleitest Anforderungen entlang des gesamten Lifecycles – von der Analyse und Aufwandsschätzung über Lösungsdesign, Prototyping, Testing und Dokumentation bis zum Rollout
• Du führst Impact- und Ursachenanalysen in komplexen Systemlandschaften durch und unterstützt beim effizienten Troubleshooting
• Du übernimmst Verantwortung für Anforderungen und unterstützt bei Priorisierung und Abstimmung im agilen Setup (z. B. mit Product Owner:innen)
• Du wirkst bei der Wartung und Weiterentwicklung bestehender sowie neuer Produkte mit
• Dein Fokus liegt auf CORPO-Produkten innerhalb der Property-& Casualty-Landschaft
• Du arbeitest in einem agilen Umfeld (SAFe), nimmst an relevanten Zeremonien teil und schätzt die Zusammenarbeit im Team

IT Business Analyst

Learning and Development

• Support organizational transformation initiatives by partnering with leaders to enhance organizational effectiveness, operating models, and ways of working
• Shape the future workforce by assessing the impact of AI and emerging technologies on jobs, skills, and workforce requirements, and translating insights into workforce planning actions
• Drive AI adoption and adaptation through change management, skills development, AI literacy initiatives, and support for responsible AI integration into daily work
• Design and implement organizational development solutions including organizational design, job architecture, talent development, and leadership enablement
• Foster a culture of learning, innovation, and continuous improvement by helping leaders and teams adapt to changing business and technology environments
• Collaborate with People Business Partners and business stakeholders to ensure alignment of development initiatives with business strategy
• Monitor and evaluate impact using data and feedback to drive continuous improvement
• Promote UNIQA’s guiding principles and foster a culture of diversity, equity, inclusion, and digital literacy

Organizational Development Expert – Group People

• End-to-end product management: You support products from the initial concept through rollout to ongoing development and market monitoring.
• Innovation-focused: You develop new and enhanced insurance solutions and services that create a distinctive customer experience.
• Process optimization: You analyze and improve our processes in commercial, agricultural, and property insurance.
• Project management: You lead and support projects—often IT-related—and ensure smooth execution.
• Portfolio monitoring and control: You track sales KPIs and ensure internal alignment.
• Presentations and training: You create and deliver nationwide presentations and training sessions on our products.

Product Manager – Corporate Standard Insurance Products

General

• Perform cash management including payment processing and bank/account management
• Contribute to group-wide capital and liquidity management and participate in treasury transformation initiatives
• Support medium- and long-term liquidity planning
• Further develop treasury processes and systems
• Assist with regulatory reporting (including Solvency II)
• Prepare analyses, reports, dashboards and decision papers for management
• Work closely with international subsidiaries and internal and external stakeholders

Senior Treasury Specialist

Bookkeeper

• Assist with day-to-day accounting (accounts payable and accounts receivable, bank postings)
• Fixed asset accounting (invoice capitalization, depreciation runs, analysis, reporting)
• Master data management
• Intercompany balance reconciliations
• Processing e-banking transactions
• Execution and control of payment runs
• Reconciliations (e.g., accounts payable, accounts receivable and general ledger accounts)
• Providing service to business units and responding to inquiries from other areas
• Support for monthly and year-end closings
• Optimization and further development of existing accounting processes and systems

Senior Accountant

Operations

• Integration & lead management: You position Raiffeisen Versicherung in the omnichannel sales environment and manage leads and sales signals (e.g., signal container) in close collaboration with the Raiffeisen sector.
• Campaign management: You plan, design and execute digital and omnichannel campaigns with the goal of increasing sales and driving adoption of digital tools.
• Coordination & interface management: You work closely with regional organizations, product management, analytics and content teams to ensure smooth processes.
• Use cases & pilot projects: You develop focused and signal-driven campaigns, support pilot projects and optimize ongoing activities.
• Monitoring & reporting: You analyze sales and campaign data, derive optimizations and actively contribute to the development of comprehensive omnichannel sales reporting.
• Rollout & knowledge management: You actively promote knowledge sharing and transfer, establish best practices and support Product Owners in the rollout of new digital solutions and tools — through targeted documentation, presentations and short videos.

Omnichannel Sales Coordinator – Operations & Support, Omnichannel Strategy, Sector Integration

QA Engineer

• You’ll be the thinking partner and trusted sounding board to the Head of Group Data & IT — stress-testing ideas, offering candid counsel, and bringing the strategic perspectives as well as blind spots that are easy to miss in day-to-day operations.
• You’ll prepare decisions and keep strategy coherent — turning options into clear recommendations, making sure the right topics get attention at the right time and strategic intent and operational execution stay aligned.
• You’ll own the IT narrative to the board — one consistent, actively steered story of IT’s strategic impact and value.
• You’ll synthesise the bigger picture — integrating signals from across UNIQA IT and 14 countries into clear insight, and consolidating OKRs and delivery status into one transparent view.
• You’ll orchestrate the leadership team — running its operating rhythm so topics are addressed and commitments move forward.
• You’ll independently lead critical, inter-disciplinary projects on behalf of the Head of Group Data & IT, that fall outside or reach across the traditional line organization.

Chief of Staff – UNIQA IT

Security Engineer

• You’ll own the architecture stack — enterprise, solution, technology and data — for UNIQA IT: defining the target state and the standards everyone builds against.
• You’ll own Group IT Security end-to-end — all group-wide security services (including the outsourced SOC), and first-line security operations and incident response for Austria.
• You’ll grow group-wide collaboration through Communities — the forum where UNIQA works across business units and hierarchies on key strategic initiatives.
• You’ll set the IT rulebook and make it practical — policies, standards and key controls across the group, including AI governance: governance that demonstrably creates value, not governance that blocks.
• You’ll ensure financial integrity, performance and compliance — making sure IT meets all internal, legal and regulatory requirements (including DORA, EU AI Act, GDPR, FMA) and provably delivers value.
• You’ll provide independent outsourcing and third-party control — safeguarding the regulatory compliance of IT outsourcing and contracting in general, and of the captive, exclusive relationship with UNIQA IT Services GmbH in particular.
• You’ll be part of the top leadership team of UNIQA IT — shaping direction together with the Head of Group Data & IT and the two Managing Directors of UNIQA IT Services.

Head of IT Governance, Security

• Sie werden Teil des Führungsteams von UNIQA IT und setzen die Richtung mit Ihren Kollegen fest: dem Leiter von Group Data & IT, Ihrem Mitgeschäftsführer und dem Leiter von IT Governance & Security
• Sie machen die Lieferung zuverlässig und wirklich geschätzt - Sicherstellung von Innovation in Österreich und gruppenweit, Lieferung, Qualität, Servicelevels und kontinuierliche Verbesserung
• Sie bauen ein UNIQA IT auf: enge Zusammenarbeit mit Ihrem Mitgeschäftsführer, Verbindung von Group Data & IT und lokalen Teams, Schaffung klarer Transparenz über die geschäftlichen Auswirkungen von IT
• Sie fördern Menschen und Kultur - Entwicklung von Führungskräften und Kollegen, Reifung unserer agilen, produktorientierten Arbeitsweise (SAFe) und Pflege einer kooperativen Kultur
• Sie helfen, unsere Zukunft strategisch zu gestalten - weiterentwickeln, wie wir arbeiten und wie wir KI in einen echten, messbaren Wert skalieren

Managing Director – UNIQA IT Services

Platform Engineer

• Build, operate and continuously improve the Agentic AI Platform on Azure, including infrastructure, networking, access control, secrets and certificates
• Deploy and operate Azure AI Foundry (model endpoints, AI services, workspaces) including the complete model lifecycle (rollout, versioning, testing, rollback)
• Implement Infrastructure-as-Code (primarily Terraform) and CI/CD pipelines for reproducible, auditable platform releases
• Ensure observability (logging, metrics, tracing, performance, token usage, costs) and perform ongoing optimization, troubleshooting and upgrades
• Implement security and governance (guardrails, policies, IAM, quotas, Responsible AI, auditability) including secure connectivity (private endpoints, VNETs, isolation)
• Operate MCP infrastructure and manage FinOps (consumption, budgets, cost optimization), capacity and quota management, and consistent platform operations across the group