Health Insurance Associate – Outpatient Claims Management

UNIQA Insurance Group

Health Insurance Employee managing customer claims across multiple channels for UNIQA. Focusing on service optimization and efficient handling of insurance cases.

Posted 7/29/2026full-timeWien • 🇦🇹 AustriaJuniorMid-Level💰 €46,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer orientation and effective communication skills while managing health insurance claims and optimizing service processes. Capable of mentoring team members and contributing to continuous improvement initiatives using innovative technologies.

Highest-signal resume keywords

Customer OrientationHealth Insurance KnowledgeProcess ImprovementMentoring ResponsibilitiesExperience with Jira and Confluence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentCasework ManagementAnalytical ThinkingStructured Working StyleTesting and Documentation

Soft Skills

Excellent Communication SkillsReliabilityResilience Under PressureSolution-Oriented CommunicationOpenness to Innovation

Tools & Technologies

JiraConfluence

Industry Keywords

Health Insurance ClaimsCustomer ServiceContinuous ImprovementStandardized Work Instructions

About the role

Key responsibilities & impact

You independently handle cross‑channel casework — via email, telephone, or post — and actively assist in resolving complaints
In close cooperation with our internal process partners, you ensure that our customers' claims are processed efficiently and with a customer‑focused approach
You act as the central point of contact for customers and sales regarding questions about health insurance claims
Continuous service optimization is central to our team's work — here you can contribute ideas and help shape improvements
You develop existing processes and workflows further and work on their continuous improvement
You take on mentoring responsibilities, create standardized work instructions, and evaluate their effectiveness against defined success criteria
You support ongoing testing and test acceptance of our new system and document the results in a structured manner

Requirements

What you’ll need

A secondary school leaving qualification (Matura/A‑level equivalent) and at least two years of relevant professional experience
Initial knowledge or experience in health insurance is an advantage
Strong customer orientation and excellent verbal and written communication skills
Interest in new IT systems — ideally you have experience with Jira and Confluence
A high degree of reliability and the ability to communicate clearly and solution‑oriented
Analytical thinking, a structured working style, and resilience under pressure
Openness to innovative technologies and willingness to use artificial intelligence responsibly in daily work and to continuously develop your own skills

Benefits

Comp & perks

An onboarding plan, welcome events, and a buddy system ensure you get off to an optimal start
Flexible working hours and short core hours allow you a flexible workday
Individualized onboarding and personal support for your successful start in the team
Option to work from home and a financial starter package for personal use
Remote work within the EU: work up to 20 days per year from an EU country of your choice
Stress‑free commute: excellent accessibility by public transport
Discounted insurance and a company subsidy provide good coverage; additionally, vouchers for supermarkets, perfumeries, furniture and DIY stores, and more are available
We offer various training and development opportunities to help you grow professionally and personally
We cover 50% of your annual public transport season ticket