UMass Memorial Health

Phlebotomist

• Performs venipuncture and capillary phlebotomy procedures on patients using appropriate specimen collection equipment and techniques.
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity.
• Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self.
• Performs EKG, pulse oximetry and point-of-care testing procedures as requested and associated quality control and maintenance of instrumentation.
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging.
• Provides essential patient data and insurance information for registration of specimens.

Per Diem

• Collects blood specimens by venipuncture and capillary from patients.
• Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required.
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity.
• Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self.
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging.
• Provides essential patient data and insurance information for registration of specimens.

Phlebotomist – Float, Per Diem

Supervisor

• Responsible for day-to-day supervision of staff, laboratory testing and workflow in the laboratory section as assigned.
• Ensures laboratory results are produced in accordance with established laboratory procedures.
• Coordinates communication of technical and result issues to lab management and operations leadership.
• Provides advanced technical support for staff and is an active participant in quality assurance management in the laboratory.
• Major Responsibilities: Oversight of laboratory staff: makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Resolves grievances and other personnel problems within position responsibilities.
• Completes documentation of competency: signs off on new employee’s probationary period and annual staff competencies, as required by CAP.
• Coordinates scheduling, staffing, and emergent coverage needs for all campus laboratory locations.
• Make recommendations for capital purchases, staff and/or process changes to be included in the budget consideration process.
• Writes, edits, and organizes new and existing procedures.
• Takes an active role in the procedure review process to ensure they remain consistent with laboratory practices.
• Ensures compliance with all laboratory quality and safety policies.
• Ensures all periodic instrument maintenance is performed.
• Provides guidance and appropriate follow-through to other staff members for complex or unusual test results.
• Ensures expected courier operations are met, including communication related to courier route optimization, specimen transport requirements, chain of custody, service level requirements.
• Oversees core lab temperature monitoring system, including environmental compliance programs and documentation are met daily including corrective actions and adherence to policies and procedures.
• Leads and ensures supplies are received, inspected, documented, and distributed to areas for quality control and proper receipt in timely manner.
• May assist with laboratory inventory management, including supply utilization analysis, par level, stock rotation, ordering, and other duties as required.

Lab Supervisor – Certified, Core Lab Central Processing

General

• Performs a variety of duties involving the transportation of patients throughout the hospital
• Assists nursing staff in the physical, lateral transfer of patients before and after patient transport
• Collects and delivers items to and from areas including the Labs, Pharmacy, Radiology, Medical Records, S.P.D., Mail Room and patient care areas
• Cleans, sanitizes and delivers beds and transport equipment; maintains job activity logs as required.
• Monitors and responds to basic patient needs before, during and after transport
• Provides appropriate handoff communication when patient is delivered to receiving unit
• Delivers stretchers, beds, cribs and wheelchairs as needed
• Sanitizes transport vehicles and ancillary equipment between patient use
• Transports patient specimens to and from the Lab, Pathology, and blood products to/from the Blood Bank in accordance with established infection control guidelines
• Delivers other materials such as medical records, pharmaceuticals, X-ray films, sterile items, and miscellaneous reports and items as required.

Patient & Equipment Transporter

Patient Access

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Secure medical records from outside health care organizations to ensure the provider has the necessary medical information
• Schedules in office procedures that may require scheduling the appointment and the room for the procedure
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time

Patient Access Center

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secures the information needed to facilitate the financial aspects of medical care including patient demographics and insurance information
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Schedules in office procedures like biopsies, ensuring necessary medical information is available for providers

Patient Access Scheduling Agent

• Accurately obtains and enters demographic, insurance and other related patient information.
• Ensures all patient and/or witness signatures are collected on appropriate paperwork.
• Obtains and verifies patient insurance coverage and follows guidelines.
• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments.
• Performs Surgical Day admissions.
• Performs bed control, transfers, discharges, and admissions tasks.
• Provides patient with standard information regarding their personal preparation.
• Assesses patients’ financial needs and directs accordingly.
• Provides clerical duties such as retrieving medical and other records, faxing, etc.
• Maintains accurate and timely records, logs, files, and related information.

Registration Representative – Per Diem

Recruitment

• Initiates all new caregiver pre-employment items including human resources items (I9, W4, M4, emergency contact forms, etc.)
• Conducts new caregiver onboarding appointments which may have to rotate to different sites based on business needs
• Monitors all items for completion to ensure compliance is finalized prior to new caregiver start date
• Maintains onboarding documentation for all caregiver hire types
• Facilitates CORI pre-adverse process with caregiver and maintains folder and documentation
• Monitors and responds to talent acquisition email account within 48 hours
• May participate on HR Joint Commission readiness team and assist with any regulatory audits/mock surveys as well as accreditation surveys
• Responsible for ensuring compliance with new hire start lists for key stakeholders

Talent Acquisition Coordinator

Financial Planning and Analysis

• Manages the daily operation of assigned area within Patient Access Services.
• Performs a variety of complex duties and management of Financial Clearance and/or registration personnel and activities to ensure the efficient processing of patients and collection of patient liabilities.
• Coordination of daily activities for Patient Access Services, including but not limited to scheduling of staff, maintenance of workqueues, and statistical reporting.
• Designs, monitors and implements registration, referral and verification guidelines, as well as collection of patient liabilities to ensure an accurate and efficient process for Patient Access Services.
• Ensures scheduling verification, referral and pre-arrival registration processes are integrated and accurate information flows on a timely basis.
• Sustains the Avaya (call center server application) service level standards by monitoring and analyzing volume and staffing levels and making adjustments as required.
• Works closely with ambulatory services senior management, physicians, clinical leaders and other departments to ensure harmonious relationship and atmosphere of teamwork.
• Oversees and monitors workqueues and reports for Patient Access Services.
• Monitors the registration and financial clearance process to ensure high quality customer service.
• Ensures the financial clearance process is completed timely and accurately prior to patient arrival whenever possible.
• Monitors workqueues and reports to ensure follow-up when financial clearance is not obtained prior to patient arrival.
• Manages workqueues and reports to ensure appropriate productivity and quality standards are achieved.
• Manages all applicable escalation workqueues.
• Oversees collection of patient liabilities as appropriate.

Manager, Financial Clearance

Administration

• Provide continuous safety observation of patients
• Ensure patient safety and comfort
• Participate in supporting the patients with their activities of daily living
• Engage with the patients through casual talk and activities
• Document all care and communicate through report with designated staff member
• Report issues to the licensed clinical charge person
• Monitor visitors for unsafe materials
• Maintain regular checks and documentation

Patient Safety Observer – Per Diem

Therapist

• Administers radiation therapy to patients following established standards, practices and guidelines
• Always performing radiation safety measures for the protection of patients and personnel
• Collaborates with the supervisor to deliver appropriate, safe, high quality and cost effective care
• Responsible for efficient operation of the assigned clinical treatment or simulation unit
• Plans, prepares, and delivers a prescribed course of radiation to patient, checks prescription, diagnosis, chart and patient-identification prior to treatment
• Explains procedure to patient as means of communication during treatment
• Answers questions and reassures patient
• Reinforces physician’s advice to patient regarding reactions to treatment and to care
• Prepares room and equipment for patient according to chart specifications for field size, distance, time, and the like
• Administers radiation therapy treatments observing radiation safety measures for patients and personnel
• Transfers patient safety to treatment table, giving special care to catheters, I.V.’s, and the like
• Monitors patient and equipment during treatment
• Maintains patient markings
• Maintains simulation room
• Assists Radiation (Oncologist) and Physicist in simulation of patients prior to radiation treatments
• Observes patient for unusual reactions and reports to supervisor or others
• Assists in follow-up and clinical examinations of patient
• Maintains departmental records
• Updates patient charts as required
• Maintains records of daily treatment
• Maintains separate files on all therapy patients
• Schedules patient appointments

Radiation Therapist II, Radiation Oncology

Events

• Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.
• Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• Assists in performing routine physical examination or clinical procedures.
• Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.
• Sets up/prepares rooms based on patient care requirements.
• Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• Assists in moving, lifting, positioning, and transporting patients as directed following policy standards.

Medical Assistant, Patient Care Tech

Executive Assistant

• Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs
• Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff
• May coordinate associated medical office activities and assigned staff
• Transcribes medical reports for physicians from dictation
• Produces correspondence, reports, memos, etc...
• Schedules and coordinates patient visits and medical procedures
• Greets visitors and/or patients

Senior Medical Administrative Secretary – Surgical ASG

• Demonstrates excellent customer service skills.
• Appropriately documents all care activity performed and charges in the hospital EMR system
• Participates in hospital and departmental performance improvement activities
• Demonstrates competency in utilization and maintenance of arterial blood gas machines.
• Demonstrates competency in proper set up and utilization of all mechanical ventilators
• Demonstrates competency in proper set up and utilization of the V60 NIPPV
• Demonstrates competency in proper set up and utilization of all High Flow Oxygen Therapy systems
• Demonstrates competency in the disinfection, transport and set up of all non-disposable equipment.
• Adheres to the Hospitals’ Standards of Behavior.
• Completes all hospital and department annual competencies.

Respiratory Therapist

• Responsible for assessing and verifying patient information for scheduled for medical services.
• Collects co-pays, deductibles, coinsurances, and down payments.
• Provides estimates for services when appropriate.
• Receives and processes patient financial liability payments for current and past balances.
• Focus is to collect patient liabilities prior to service and to resolve any insurance and financial issues prior to services being rendered.
• Reschedules appointments when appropriate under the guidance of department leader.