Manager, Financial Clearance

UMass Memorial Health

Manager of Financial Clearance at UMass Memorial Health overseeing operations of Patient Access Services. Ensuring efficient patient processing and managing registration duties with a focus on quality service.

Posted 6/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $65,124 - $117,208 per yearWebsite

About the role

Key responsibilities & impact

Manages the daily operation of assigned area within Patient Access Services.
Performs a variety of complex duties and management of Financial Clearance and/or registration personnel and activities to ensure the efficient processing of patients and collection of patient liabilities.
Coordination of daily activities for Patient Access Services, including but not limited to scheduling of staff, maintenance of workqueues, and statistical reporting.
Designs, monitors and implements registration, referral and verification guidelines, as well as collection of patient liabilities to ensure an accurate and efficient process for Patient Access Services.
Ensures scheduling verification, referral and pre-arrival registration processes are integrated and accurate information flows on a timely basis.
Sustains the Avaya (call center server application) service level standards by monitoring and analyzing volume and staffing levels and making adjustments as required.
Works closely with ambulatory services senior management, physicians, clinical leaders and other departments to ensure harmonious relationship and atmosphere of teamwork.
Oversees and monitors workqueues and reports for Patient Access Services.
Monitors the registration and financial clearance process to ensure high quality customer service.
Ensures the financial clearance process is completed timely and accurately prior to patient arrival whenever possible.
Monitors workqueues and reports to ensure follow-up when financial clearance is not obtained prior to patient arrival.
Manages workqueues and reports to ensure appropriate productivity and quality standards are achieved.
Manages all applicable escalation workqueues.
Oversees collection of patient liabilities as appropriate.

Requirements

What you’ll need

Bachelor’s Degree in Business, Healthcare or related field.
Minimum of 2 years’ managerial experience in Registration, Scheduling, and/or Insurance Verification processes required;
Flexibility of schedule required.
Holiday and/or weekend shift work, as well as after-hours coverage as required.
Demonstrated leadership ability, initiative, teamwork and assertiveness required.
Excellent communication and analytical skills.
Strong organization skills.
Excellent interpersonal skills.
Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
Complete understanding of third party payor and managed care requirements, procedures and regulations.
Complete understanding of primary, secondary and tertiary insurance requirements, procedures and regulations.
Face-to-face and telephone customer service skills and experience.
Ability to effectively communicate with a variety of internal and external customers.
Ability to receive and express detailed information through oral and written communications.
Ability to work in high volume, team-oriented environment.
Ability to take directions and work independently.
Ability to use specialized applications software and computers systems for patient registration and scheduling.

Benefits

Comp & perks

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial clearanceregistrationschedulinginsurance verificationstatistical reportingproblem solvingcustomer service

Soft Skills

leadershipteamworkcommunicationanalytical skillsorganizationinterpersonal skillsinitiativeassertiveness

Certifications

Bachelor’s Degree in BusinessBachelor’s Degree in Healthcare