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Patient Access Center
UMass Memorial HealthPatient Access Scheduling Agent for UMass Memorial Health. Responsible for scheduling patient appointments and providing exceptional patient service.
Posted 7/1/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite
About the role
Key responsibilities & impact- Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
- Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
- Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor
- Processes updates and corrections to patient insurance and demographic information
- Collects patient liabilities prior to or on the date of service, as appropriate
- Secure medical records from outside health care organizations to ensure the provider has the necessary medical information
- Schedules in office procedures that may require scheduling the appointment and the room for the procedure
- Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time
Requirements
What you’ll need- High school diploma
- Associate’s degree in business or healthcare-related field (preferred)
- English speaking, reading and writing skills
- Strong intrapersonal and communication skills
- Previous scheduling and/or phone customer services experience (preferred)
- Previous experience in a health care organization (preferred)
- Bilingual speaking, reading, and writing skills (preferred)
Benefits
Comp & perks- This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Appointment SchedulingPatient Demographics ManagementInsurance Information ProcessingMedical Record RetrievalProcedure Coordination
Soft Skills
Strong Communication SkillsIntrapersonal Skills
Certifications
High School DiplomaAssociate's Degree (Preferred)