Patient Access Scheduling Agent

UMass Memorial Health

Patient Access Scheduling Agent facilitating patient appointments and financial information for UMass Memorial Health. Handling scheduling tasks through patient and provider communication.

Posted 6/30/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and communication, ensuring accurate collection of patient information and financial details. Proficient in managing appointment logistics within a healthcare setting while providing excellent customer service.

Highest-signal resume keywords

Patient SchedulingCustomer Service ExperienceHealthcare Organization ExperienceBilingual CommunicationIntrapersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Information ProcessingPatient Demographics ManagementFinancial Aspects of Medical Care

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Certifications & Qualifications

High School DiplomaAssociate’s Degree in Business or Healthcare-Related Field

Industry Keywords

HealthcarePatient CareMedical ProceduresPatient Liabilities

About the role

Key responsibilities & impact

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
Secures the information needed to facilitate the financial aspects of medical care including patient demographics and insurance information
Processes updates and corrections to patient insurance and demographic information
Collects patient liabilities prior to or on the date of service, as appropriate
Schedules in office procedures like biopsies, ensuring necessary medical information is available for providers

Requirements

What you’ll need

High school diploma
Associate’s degree in business or healthcare-related field (preferred)
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Previous scheduling and/or phone customer services experience (preferred)
Previous experience in a health care organization (preferred)
Bilingual speaking, reading, and writing skills (preferred)

Benefits

Comp & perks

This position may have a signing bonus available