Treatwell

Business Development Rep

• Je gaat actief op pad in jouw regio en stapt spontaan salons binnen om Treatwell voor te stellen.
• Je zoekt gericht naar nieuwe leads via het internet, sociale media, CRM of gewoon door met mensen te praten.
• Je beheert het volledige verkoopproces van A tot Z: van eerste contact tot handtekening.
• Je helpt nieuwe partners vlot op weg met onze software en zorgt dat ze goed van start kunnen.
• Je houdt je administratie op orde in onze CRM-tool (Salesforce) – wij leren je hoe.
• Je brengt inzichten uit het veld mee om onze aanpak te blijven verbeteren.
• Je werkt met duidelijke targets en analyseert je resultaten om jezelf voortdurend te verbeteren.
• En je bent natuurlijk een waardevolle schakel in een team met veel drive en teamspirit.

Business Developer

Content Marketing Manager

• Creating and optimising salon profiles on our marketplace to attract customers which includes a price list, opening hours, venue description, photography etc.
• Revising your own work and actioning quality checks before publishing information online
• Adhering to Treatwell’s ‘tone of voice’ and brand guidelines
• Developing new skills in our CRM tool - Salesforce to ensure a smooth and efficient onboarding process
• Supporting our product teams and other internal stakeholders with translation/transcreation
• Identifying and overseeing new improvements to be made to support the team in automating processes

Marketplace Content Specialist

Customer Success Manager

• Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
• Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
• Understand our partner's needs and identify the most effective training tools to create sticky engagement, making sure our Salons understand the full benefit of adopting our technology
• Identify specific needs and pain points to eliminate the risk of unsuccessful partners, setting them up for success
• Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
• Support existing partners that have completed their onboarding process with their queries, specifically working with our CX team on more complex cases or supporting the Retention team with recently retained partners
• A product expert - being able to confidently educate our salon partners on the best ways to use the software and generate revenue from our SaaS enabled marketplace

Customer Success Manager – 9 month FTC

• Onboarding van salonpartners: uitleggen en motiveren om salonsoftware volledig te gebruiken
• Doorlopende training en communicatie van nieuwe functies om adoptie te waarborgen
• Adviseren en optimaliseren van processen van salons voor blijvend succes
• Proactief werken aan het verbeteren van de algehele prestaties van locaties
• Service: vragen en klachten van partners tijdig afhandelen via e-mail en telefoon
• B2B-inkomsten: verantwoordelijk voor upselling van extra functies aan partners
• Onderhouden en versterken van langdurige partnerschappen en samenwerken met interne stakeholders

Customer Success Manager, Nederlandstalige Markt

• Drive high engagement and performance with our salon partner base, especially during their early months at Treatwell and throughout the partnership
• Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
• Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
• Understand partners' needs and identify the most effective training tools to create sticky engagement and ensure full benefit of adopting our technology
• Identify specific needs and pain points to eliminate the risk of unsuccessful partners and set them up for success
• Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
• Support existing partners post-onboarding with their queries, working with the CX team on complex cases and supporting the Retention team with recently retained partners
• Act as a product expert, confidently educating salon partners on the best ways to use the software and generate revenue from our SaaS-enabled marketplace

Customer Support

• Deliver exceptional service to salon partners and end customers; oversee front-line operational support
• Support direct customer interactions via chats, calls, emails, and social media ensuring efficient, scalable, top-quality communication
• Report directly to the CX Operations Manager and be part of an international team
• Hire, train and lead a team of CX specialists
• Proactively identify areas for process improvement and drive sustainable optimisations
• Monitor and analyse key KPIs and track team successes and improvement areas
• Train and develop CX specialists; provide continuous feedback and coaching
• Manage backlog, understand inquiry volume, and assign resources to resolve tickets quickly
• Support onboarding and daily use of third-party tools
• Be hands-on in operations and lead by example to influence public image and commercial performance

Customer Experience Team Lead

Brand Manager

• Act as the guardian and driver of the Treatwell brand, bridging strategy and execution
• Write sharp, clear briefs and review creative to ensure work is on-brand and on-strategy
• Ensure brand consistency across markets and touchpoints, protecting and evolving positioning, tone of voice, and visual identity
• Own brand measurement and insights: lead brand tracking, monitor competitive activity, and translate insights into recommendations
• Develop and roll out brand guidelines, playbooks, and toolkits to empower local markets
• Partner cross-functionally with Creative, Growth, Product, Content, and Local Marketing Managers
• Keep a pulse on culture, competitors, and consumer behaviour to keep the brand fresh and relevant
• Own post-campaign learnings and quality of brand output (not a delivery role)

Brand Marketing Manager

• Hire, onboard and develop talent within the Customer Success team, creating clear growth paths and opportunities for career progression.
• Lead and coach a high-performing team of Customer Success Managers; set clear goals, track performance and create a culture of accountability and continuous improvement.
• Ensure partners fully adopt Treatwell's SaaS, driving loyalty, retention and growth.
• Work cross-functionally with Sales, Marketing and Product to identify opportunities and align strategies.
• Analyse data and feedback to proactively refine team tactics, reducing churn and improving partner engagement.
• Handle escalations where needed, demonstrating exemplary communication and problem-solving.

Customer Success Team Lead

• Provide outstanding service and act as go-to person for escalations, training, coaching and supporting the team in improving processes.
• Act as a bridge between team members, management and other departments, keeping quality and clarity front and centre.
• Resolve complex customer cases escalated by CX Specialists.
• Coach and train new team members and assist with onboarding.
• Review and monitor quality of service provided by the team.
• Assist Team Leads with special projects including process improvement initiatives.
• Distribute daily workload, support team prioritisation and use Salesforce to keep records up-to-date.
• Serve as point of contact for Product Support and Partner Success departments.

Senior Customer Service Specialist

• Zentrale Ansprechperson für Salons
• Unterstützung neuer Partner beim Onboarding mit Treatwell
• Erklären der Software und kontinuierliche Unterstützung
• Proaktive Kontaktaufnahme mit Partnern per E-Mail und Telefon
• Identifikation und Umsetzung von Verbesserungsmöglichkeiten
• Beantworten von Fragen und Lösen von Problemen der Partner
• Aufbau langfristiger Beziehungen zu Partnern
• Nutzung von Tools wie Salesforce und Slack zur Dokumentation und Teamkommunikation
• Gelegentliche Aufgaben im Kundenservice: Telefonate, E-Mails und Chats beantworten
• Bericht an den Customer Success Team Lead
• Möglichkeit, kaufmännische Fähigkeiten zu entwickeln und Salonpartner zu beraten

Customer Success Manager, German Speaker

iOS Engineer

• Work as part of a cross-functional Agile team writing and shipping clean, well-documented, maintainable iOS code frequently
• Work on iOS technologies including iOS SDKs, Swift (SwiftUI, Combine, async/await), UIKit, SPM and Xcode Cloud
• Deploy the application through automated CI/CD pipelines and monitor business metrics using mParticle and Mixpanel
• Mentor the existing team and help realise and accelerate the mobile platform vision
• Create and maintain user-centric applications and improve the native mobile app ecosystem
• Translate project requirements into technical specifications in collaboration with cross-functional teams
• Troubleshoot and fix bugs and technical problems across the mobile stack
• Keep up-to-date with Apple platform trends and emerging technologies

Senior iOS Engineer, SaaS

• Als Customer Experience Specialist beantwortest du Telefonanrufe, E-Mails und Chats und bist die erste Anlaufstelle für Kundinnen und Salonpartnerinnen von Treatwell
• Du bist Expertin für alles, was mit Treatwell zu tun hat, und unterstützt Nutzerinnen bei Themen von Salonsoftware bis hin zum Umgang mit Beschwerden
• Du arbeitest effizient, kannst mehrere Aufgaben gleichzeitig erledigen und lieferst freundlichen Service bei jeder Interaktion
• Du berichtest an die Teamleitung Customer Experience und arbeitest in einem internationalen Umfeld
• Arbeitsumfang: 24–32 Stunden pro Woche, Montag bis Freitag
• Du bietest bei jeder Interaktion exzellenten Kundenservice
• Du nutzt Tools wie Salesforce und Slack, um Informationen zu dokumentieren und effektiv mit deinem Team zu kommunizieren
• Du löst Probleme und unterstützt konstruktive Gespräche zwischen Kundinnen und Partnerinnen
• Neben dem Support kannst du kommerzielle Fähigkeiten entwickeln und Salonpartner*innen beraten, um ihr Geschäft auszubauen

Customer Experience Specialist, German Speaker

Product Designer

• Solve problems through design across Treatwell’s user journeys and platforms
• Contribute to the entire design process from research and ideation to prototyping and implementation
• Work collaboratively with other product designers, product managers, and engineers in an internationally distributed team
• Report directly to the Design Director
• Collaborate to plan, design, build and evolve products
• Own the strategy for your product area and articulate a coherent UX vision
• Advocate for the user and craft UX solutions that meet critical business objectives
• Work on a range of projects on different platforms
• Lead facilitation of idea generation with stakeholders
• Design with scalability in mind and actively contribute to the design system
• Create simple, intuitive experiences in a space with complex rules and workflows
• Create clear and compelling materials explaining design rationale using customer, business or competitive insights
• Actively seek diverse feedback and anticipate and address it proactively
• Treatwell is a salon management software and bookings platform operating across Europe with 50,000 salon partners and over 8 million bookings monthly