Treatwell

3D Artist

• Making things move with meaning: You’ll bring our brand to life in motion across paid, organic, web, app, and product. Emotional? Yep. Effective? Always.
• Creating from scratch: From concept to final render, you’re hands-on: storyboarding, animating, editing, sound designing; whatever it takes to make it sing.
• Designing for scroll: You get what cuts through on TikTok, Insta, YouTube Shorts and beyond. You’ll make content that stops thumbs and starts conversations.
• Pairing beauty with performance: Whether it’s an ad with serious CTR or a brand film with staying power, you’re dialled into what works and why.
• Designing for 15 markets: You’ll help us build a motion system that scales, flexes, and feels local without losing its edge.
• Moving fast and experimenting often: You love a rapid turnaround and a tight feedback loop. Test. Learn. Repeat. Let’s go.

Motion Designer

Customer Support

• **You will be responsible for:**
• *CX Strategy & Leadership*
• - Champion Treatwell's CX organisation, defining the operational strategy and execution model across all markets
• - Deliver measurable improvements in customer and partner satisfaction, operational efficiency and service consistency
• - Build a scalable CX structure that supports Treatwell's continued growth, with clear accountability at every level
• - Foster a high-performance culture centred on customer empathy, quality, and continuous improvement
• - Lead the relaunch of inbound partner phone support across priority markets, defining channel standards from the ground up
• *AI-Enabled Support & Automation*
• - Partner with Product and AI teams to drive improvements in chatbot accuracy, escalation design, and handoff quality
• - Ensure a seamless customer journey across automated, live agent, and asynchronous support channels
• - Identify and partner on opportunities to use automation to improve experience and operational efficiency simultaneously
• *Operational Excellence*
• - Monitor day-to-day CX operations across multiple markets and languages, maintaining consistent service standards
• - Embed strong QA, coaching, and training frameworks
• - Establish clear performance metrics and reporting across markets and channels
• - Manage capacity planning and workforce management across regional and hub teams.
• *Product & Cross-Functional Collaboration*
• - Act as the primary CX voice into Product and Engineering, translating customer and partner insight into clear, prioritised improvement opportunities
• - Own the feedback loop on chat interface and tooling improvements, ensuring CX friction points are visible and actioned
• - Work cross-functionally with market teams and country leads, balancing local needs with global standards

Motion Designer

Customer Experience Director