Treatwell

Full-stack Engineer

• **You will be responsible for:**
• - Financial transparency for partners — evolve the systems behind reconciliation, invoicing, transaction history, and payin/payout flows that salon owners rely on daily
• - Internal tooling — iterate and improve the tooling that empowers our ops, support, and data compliance teams to move fast without creating risk
• - Platform reliability — own your services end-to-end, from architecture through deployment, with a DevOps mindset baked in
• - Experimentation — contribute to a culture that validates ideas with data before committing to them at scale

Full Stack Software Engineer – Payments B2B

Customer Support

• Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
• Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies.
• Using tools such as Salesforce to document and correctly log your communications.
• Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
• Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering.
• Advising and supporting our partner salons to help them grow their business.
• Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.

Customer Experience Specialist

Outside Sales

• Sviluppo commerciale attraverso attività outbound sul territorio assegnato con l’obiettivo di fissare più appuntamenti possibili;
• Pianificazione e gestione degli incontri in presenza con i Saloni della zona per presentare Treatwell ed il SaaS (il nostro Software gestionale);
• Identificazione di potenziali clienti attraverso la mappatura del mercato del territorio assegnato;
• Gestione delle trattative legate alla contrattazione commerciale;
• Raggiungimento e superamento degli obiettivi commerciali.

Field Sales

Engineering Manager

• **You will be responsible for: **
• **1. Drive Marketplace and Payments alignment & outcomes**
• - Co-own and drive outcomes with the Head of Product, setting clear, outcome-focused goals. Support teams in exploring the problem space, applying engineering judgment to shape pragmatic solutions, slicing thin and making timely decisions that shorten feedback loops, improve speed to market, strengthen customer and venue value, and deliver measurable business impact.
• **2. Technical direction & scaling practices**
• - Set the technical direction for the Marketplace and Payments areas together with architects and engineers. Use guilds as the primary mechanism to shape and scale technical direction and practices, raising the bar on reliability, maintainability, performance and security so teams can move fast with confidence. Drive consistency across Marketplace and Payments teams and alignment with other areas through shared principles, guardrails and learning.
• **3. Develop strong leaders and teams**
• - Deliberately grow engineering managers and senior individual contributors within Marketplace and Payments. Ensure teams are planned and staffed with the right skills to deliver effectively today and as the area's needs evolve. Own hiring, succession planning and talent development for the area, while coaching leaders to be effective people leaders, technical decision-makers and area-level owners who help teams move forward.
• **4. Improve developer experience and enable delivery**
• - Remove organisational and technical barriers that slow Marketplace and Payments teams down, reduce toil and improve day-to-day delivery. Partner closely with Platform to evolve shared foundations for CI/CD, observability and operational excellence. Drive responsible use of AI tooling to increase productivity and shorten feedback loops, while strengthening quality, security and incident management so teams can deliver and operate with confidence.
• **5. Inclusive Product Engineering culture**
• - Champion inclusivity, transparency and continuous improvement across Product, Design and Engineering as equal partners in delivery. Reinforce shared values and ways of working, ensuring consistency across Product Engineering while enabling Marketplace and Payments teams to collaborate effectively and move fast.
• **6. Strategic thinking and focus**
• - Support teams in focusing on Now, shaping Next and setting clear ambition for Later within their domains. Work closely with executive sponsors on company objectives to translate strategy into clear, area-level priorities. Provide teams with the clarity and protection needed to stay focused, balancing business needs with technical and team health and helping teams navigate trade-offs while maintaining delivery momentum.
• **7. Product Engineering as part of the company**
• - Build strong, trust-based collaboration across Treatwell so Marketplace and Payments Product Engineering areas operate as an integral part of a product-led organisation. Work closely with Commercial, Customer Support and Group Functions to shape priorities together, surface trade-offs early and solve shared problems. Enable teams to focus on what matters, move faster and deliver value end to end for customers and venues.

Head of Engineering

Marketing

• Drive local brand awareness & consideration
• Build and execute local marketing campaigns that put Treatwell front-of-mind for salon owners and stylists.
• Own and manage the local Instagram accounts, including but not limited to creating engaging UGC-style content with salon partners
• Scope opportunities to increase Treatwell’s presence at industry events, trade shows, and partner activations, and execute on these opportunities
• Build relationships with key associations, influencers, and partners in Belgium and the Netherlands
• Build community & advocacy
• Create meaningful connections with salons — both online and offline — through content, meetups, and community initiatives.
• Produce content (social, newsletters, case studies, webinars) that excites salons and reflects Treatwell’s brand
• Communicate key Treatwell updates to salon partners in engaging and impactful ways
• Launch initiatives that turn salon owners and stylists into Treatwell advocates.

Local Marketing Manager – Netherlands, Belgium

Business Development Rep

• Gestire e sviluppare la vendita di soluzioni POS su clienti già attivi e nuovi clienti
• Identificare opportunità di upselling e cross-selling all’interno del portafoglio clienti
• Supportare i clienti nella scelta della soluzione di pagamento più adatta alle loro esigenze
• Contribuire allo sviluppo della strategia commerciale per il POS
• Portare know-how di settore e best practice all’interno del team
• Collaborare con i team interni (sales, account management, operations, marketing)
• Monitorare performance e risultati, con focus su obiettivi di vendita e attivazione

Payment Solutions Business Developer

Sales

• Neue Partner entdecken: Nutze deine Kreativität und digitalen Skills, um über verschiedene Kanäle (TikTok, Instagram, Google) potenzielle Beauty-Salons zu finden
• Beziehungen aufbauen: Überzeuge mit deiner Kommunikationsstärke am Telefon und bei persönlichen Besuchen - dein Charme öffnet Türen!
• Produkt-Champion: Präsentiere unsere SaaS-Lösung und den Treatwell-Marktplatz so, dass die Vorteile für jeden Salon klar erkennbar sind
• Abschluss-Künstler: Führe Verhandlungen souverän zum erfolgreichen Vertragsabschluss und feiere jeden Deal
• Strukturierte Arbeitsweise: Dokumentiere präzise deine Aktivitäten in Salesforce und halte deine Pipeline stets im Blick
• Zielorientierung: Gewinne mindestens 10 neue Salonpartner pro Monat und maximiere dabei deine Provision

Sales Manager – Außendienst

• Drive the end-to-end sales cycle for POS solutions, focusing on both new acquisitions and upselling/cross-selling within the current customer portfolio.
• Act as a subject matter expert, helping partners identify and implement the payment solutions best suited to their specific business needs.
• Play a key role in refining our POS sales strategy, providing "on-the-ground" feedback to leadership to optimize our commercial hook.
• Bring deep industry expertise and best practices to the wider sales team, acting as a mentor for complex payment-related queries.
• Work closely with Marketing, Account Management, and Operations to ensure a seamless onboarding experience and high activation rates.
• Consistently monitor your sales pipeline and activation metrics, ensuring all "signed" deals move through to active, revenue-generating partners.

Payment Solution Business Developer – POS

Analytics Engineer

• **You will be responsible for:**
• - Collaborating with your data peers and business teams to understand their needs and build data products that surface performance insights and drive action
• - Modelling core data assets using SQL, DBT, Python and LookML
• - Supporting the development of Machine Learning models using Python and AWS SageMaker
• - Contributing to the strategy and design of data models and the data warehouse
• - Supporting the discovery and integration of new data sources (OLTP, APIs, S3)
• - Empowering analysts and business users through conversational analytics, self-serve tooling, education, and documentation
• - Defining and managing data quality, documentation, observability, and governance of core data models
• - Managing data exposures in Looker, ensuring smooth and reliable delivery of data to the business
• - Automating repetitive analyses and tasks wherever possible
• - Investigating and proposing solutions for data warehouse issues arising from daily query processing and end-user needs
• - Fostering a data-driven culture across the organisation