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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support processes and effective communication to enhance partner experiences. Skilled in managing multiple channels of customer queries while maintaining a focus on quality service and operational efficiency.
Highest-signal resume keywords
Customer Query ManagementSaaS SupportProcess ImprovementClear CommunicationProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailAdaptabilityTeam CollaborationQuick LearningProcess-Driven
Industry Keywords
Customer SuccessLive Chat SupportEmail SupportSocial Media SupportOperational Projects
About the role
Key responsibilities & impact- Supporting the Customer Success team in providing prompt and quality service, including support with building profiles for our top partners when they join the platform
- Managing live chats within the Saas answering partner queries adhering to agreed SLAs
- Handling queries from other channels, including emails and social media
- Product knowledge: becoming an expert in the product to best support our partners in navigating or making changes on our platform
- Participation in operational projects when needed
Requirements
What you’ll need- You’re a problem solver with a keen eye for detail and a passion for processes
- Experience in handling incoming customer queries with the right balance of speed and impact
- A clear communicator with a knack for explaining things in a simple way
- A quick learner who is adaptable to new processes and systems
- A team player, motivated by the success of the team as well as your individual performance
- A process-driven individual who looks for ways to improve existing processes
Benefits
Comp & perks- 28-days holiday, plus bank holidays
- Monthly £40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for you to develop and grow with your team
- A beneficial pension scheme and enhanced parental pay & leave policy
- A dynamic organisation with Thursday drinks in the office