Customer Experience Specialist

Treatwell

Customer Experience Specialist managing queries for Treatwell's UK & Ireland business partners. Building relationships and providing exceptional service via multiple communication channels.

Posted 6/1/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies.
Using tools such as Salesforce to document and correctly log your communications.
Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering.
Advising and supporting our partner salons to help them grow their business.
Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.

Requirements

What you’ll need

An active listener who can demonstrate empathy when speaking with partners and customers.
Act as the face (and voice) of our brand, resolving inquiries with empathy, speed, and a touch of personality.
Strong written and verbal communication skills with the ability to solve problems.
Highly organised and able to structure your day effectively to achieve objectives and targets.
A strong attention to detail and accuracy when recording partner and customer interactions.
Teamplayer that thrives in a fast-paced environment
A positive and proactive mindset who enjoys a challenge
Able to work Monday to Friday.

Benefits

Comp & perks

28-days holiday, plus bank holidays
A competitive monthly bonus structure based on performance
Monthly £40 Treatwell vouchers so you can treat yourself too
Mental health support through our partnership with OpenUp

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

active listeningempathystrong written communicationstrong verbal communicationproblem-solvinghighly organizedattention to detailteam playerpositive mindsetproactive mindset