Trainline

Field Engineer

• Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
• Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
• Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
• Produce bespoke reports for customers, such as invoices and receipts
• Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
• Look for ways to improve the customer experience and go beyond the basics of the role
• Suggest and help implement new ideas for improving systems and processes
• Work with your manager to help define, document and improve the technical support process

Service Desk Engineer

Communications

• Lead the refresh of our internal comms channel structure
• Own delivery of a new intranet
• Establish content architecture, governance and ownership for the intranet
• Evaluate external intranet platforms
• Identify opportunities to embed AI across comms and the intranet
• Contribute to companywide internal comms
• Support comms plans for key business priorities and change initiatives
• Act as a trusted comms advisor to stakeholders

Internal Communications Partner – 6-12 month Fixed Term Contract

Engineering Manager

• manage team, supporting career development through coaching and performance management
• engage in technical deliverables like features, monitoring, and debugging
• manage hiring, interviews, and onboarding for new team members
• identify and clear bottlenecks in processes
• collaborate with Product and Leadership on project selection
• own the team’s technical roadmap and negotiate prioritization of technical projects
• manage project scope with Product and communicate progress to stakeholders
• identify areas for improvement in technology and practices

Engineering Manager – Apps

Full-stack Engineer

• Define and own the long-term technical strategy for iOS
• Own and evolve engineering standards, reusable patterns and best practices for iOS
• Lead organisation-wide technical modernisation programmes
• Partner closely with Principal Engineers, Architects and senior engineering leaders
• Champion technical excellence through modular, testable and maintainable software design
• Evaluate emerging technologies and AI-enabled engineering practices
• Influence technical direction across the engineering organisation
• Mentor and develop senior engineers and members of the Principal Engineering community

Senior Principal Engineer, iOS

• Lead and develop a cross-functional engineering team, building an inclusive and high-performing environment where people are supported to grow, take ownership, and do meaningful work
• Partner closely with product managers and data colleagues to co-own the team roadmap, balancing commercial priorities with engineering quality and long-term sustainability
• Champion a high quality bar across both the end product and the codebase, fostering a culture of thoughtful engineering and continuous improvement
• Drive a data-driven approach to delivery, embedding A/B testing, experimentation, and insight-led decision making into the team's everyday ways of working
• Manage a mixed team of permanent employees and contractors, building cohesion and ensuring consistent standards, expectations, and ways of working across the full team
• Advocate for and integrate AI tooling into engineering workflows, identifying opportunities to improve the team's speed, quality, and day-to-day experience
• Remove blockers, manage dependencies across teams, and represent your team clearly and credibly with senior stakeholders across engineering, product, and the wider business
• Build strong hiring, onboarding, and career development practices that reflect Trainline's commitment to diversity, inclusion, and growing great engineering talent

Engineering Manager – 12 Month FTC

Executive Assistant

• Own and proactively manage the CEO's complex, ever-changing calendar, acting as a strategic gatekeeper to ensure their time is consistently aligned to the highest business priorities.
• Coordinate and prepare for Executive Leadership Team meetings, Board sessions, investor engagements, strategy offsites, and company events - including agendas, briefing packs, presentations, and follow-up actions.
• Manage all domestic and international travel arrangements, producing detailed itineraries and contingency plans that keep things on track regardless of what comes up.
• Handle confidential correspondence, inbox management, expenses, and Board administration with absolute discretion and a high degree of accuracy.
• Work closely with the CFO's EA and the Investor Relations team to coordinate twice-yearly investor roadshows across the UK and US.
• Build and maintain strong relationships with external industry and government stakeholders, playing an active role in securing high-level meetings for the CEO.
• Partner with the broader EA community across the business to ensure seamless, joined-up executive support at all levels.
• Support company planning cycles, leadership offsites, and key strategic initiatives, contributing to the smooth running of the business beyond day-to-day scheduling.

Executive Assistant – CEO

• lead multiple teams and their Engineering Managers
• own end-to-end delivery for your teams
• partner closely with Product, Design, Data Science and business stakeholders
• support technical direction and architecture
• champion engineering best practices
• drive operational excellence

Senior Engineering Manager – Media

AI Engineer

• Lead quantitative market research projects from brief through to delivery
• Own and evolve key reporting outputs
• Analyse and interpret data independently and with teams
• Identify opportunities to use AI-led approaches
• Work closely with Senior Brand Managers and wider Marketing teams
• Manage third-party research suppliers
• Proactively spot opportunities for research to shape decisions
• Support non-research colleagues with self-service projects

Market Research and AI Transformation Lead

General Counsel

• Lead Trainline’s competition and regulatory strategy globally
• Act as a trusted strategic adviser to senior leadership
• Partner with teams across Legal, Product, Technology, Commercial, Policy, and Finance
• Represent Trainline with external stakeholders
• Lead, coach, and develop a high-performing legal team
• Oversee team strategy, planning, budgets, and goals
• Support Trainline’s response to complex and high-profile matters
• Help the business understand and respond to innovation, emerging technologies, and evolving ways of working

Deputy General Counsel

• Build and lead a new team of MLOps Engineers
• Define and evolve MLOps processes, tooling and infrastructure
• Own the deployment and operation of machine learning products
• Partner closely with engineering, data science, product and data teams
• Support productionisation of batch and online machine learning models
• Promote high standards for experimentation, testing, monitoring and continuous improvement
• Contribute actively to Trainline’s AI and ML community
• Help with thoughtful technology choices for long-term maintainability and measurable business value.

MLOps Engineering Manager

Security Operations

• Monitor, triage and investigate security alerts
• Use Splunk to investigate security events
• Design, develop, automate and tune Splunk detection rules
• Build and enhance automation and AI-driven workflows
• Perform proactive threat hunting
• Support administration and optimization of SIEM platform (Splunk)
• Partner with Engineering and Technology teams for security best practices
• Participate in the On-Call Rota with the Team
• Produce documentation, dashboards and reporting

SecOps Engineer

System Administrator

• Provide first-line support across a range of Finance systems, managing and maintaining the Jira ticket queue and responding to user queries in a timely, helpful and clear way.
• Investigate issues, identify key information and escalate high-priority or complex matters to second-line support colleagues, wider business teams or third-party partners where needed.
• Configure Trainline’s Finance systems to support a secure and stable user experience, including access management, approval workflows and reporting configurations.
• Operate key control processes relating to Trainline’s financial data, ensuring activity is completed in line with relevant internal policies and control requirements.
• Partner with Finance and non-Finance stakeholders to understand system needs, explain solutions clearly and support effective use of Finance tools across the business.
• Challenge existing ways of working in a constructive way, contributing ideas to team discussions and sharing progress, risks and opportunities with senior team members.
• Support continuous improvement across Finance and Technology processes, identifying opportunities to simplify, standardise, automate and enhance reporting, controls and financial insight.
• Contribute to finance transformation activity, including exploring how emerging technologies such as AI can support better processes, improved user experience and stronger operational efficiency.

Finance Systems Administrator – 9 month FTC

Social Media Manager

• Build a bold, actionable global social strategy for FY28, setting out where Trainline should play, how we should show up and what success looks like across markets.
• Review Trainline’s existing social media strategy, channel approach and content performance to identify opportunities to improve effectiveness, efficiency and audience engagement.
• Develop clear recommendations for evolving our social strategy over the next 12 to 24 months, positioning social as a strategic growth channel across Europe.
• Redesign how we plan, create and distribute social-first content, recommending ways of working that enable faster, more agile and culturally relevant output.
• Create a scalable content operating model that helps teams increase impact without increasing complexity.
• Identify where AI can transform ideation, production, localisation and reporting, turning those opportunities into practical workflows that improve quality, speed and efficiency.
• Define how Trainline can become more relevant with younger audiences by identifying platform behaviours, creator opportunities and emerging trends that should shape our future approach.
• Provide guidance to the Social Media Executive, influence senior stakeholders across Brand, Creative and Marketing, and bring fresh external perspective that challenges existing thinking.

Global Social Media Lead – 3 Month Fixed Term Contract

Growth Marketing

• Lead the strategic development of Trainline's customer monetisation approach, evaluating opportunities across pricing, fees, subscriptions, membership, loyalty, bundles and value-added propositions to support sustainable long-term growth.
• Develop robust commercial cases by combining customer insight, market understanding and financial analysis to assess opportunities, evaluate trade-offs and provide clear recommendations to senior leadership.
• Shape the strategy for premium customer propositions by identifying target audiences, defining proposition concepts, assessing pricing and packaging approaches, and designing test-and-learn frameworks before wider implementation.
• Partner with Product, Brand, Marketing and CRM teams to strengthen how Trainline communicates customer value, helping customers clearly understand the benefits they receive while reinforcing transparency and trust.
• Act as a strategic partner across the wider Customer Growth function, supporting decisions that improve customer acquisition, engagement, retention, reactivation and lifetime value.
• Bring structure and clarity to complex, ambiguous commercial challenges, balancing customer needs with commercial outcomes while considering both short and long-term business impact.
• Influence senior stakeholders across Product, Commercial, Finance, Marketing, CRM and Data by communicating complex strategic recommendations in a clear, compelling and evidence-based way.
• Continuously bring external perspectives, emerging market trends and best practice to help shape Trainline's future customer growth strategy and revenue model.

Senior Strategy Manager – Customer Growth, Monetisation

People Operations

• Partner with senior Technology and Data leaders to develop and deliver people plans
• Build trusted relationships with leaders at all levels
• Lead and support organisational design, restructures and business transformation initiatives
• Champion a proactive approach to people partnering
• Support the development of a high-performance culture
• Drive continuous improvement across the People function
• Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal
• Contribute to the evolution of the wider People Partnering team