Trainline

Financial Planning and Analysis

• Preparation of the Trainline Group Annual Report and Accounts (ARA)
• Preparation of the group consolidation
• Preparation of monthly Board reporting over the group’s balance sheet and cash flow statement
• Accounting for the group’s share-based payments
• Support in the preparation of the group’s annual impairment tests
• Oversight of the group’s intercompany transactions
• Preparation of UK statutory accounts under FRS 101 and FRS 102
• Maintaining a good working relationship with the external auditors
• Support the business in its listed environment
• Providing technical advice to other teams as necessary
• Ad-hoc project work when required

Group Financial Accountant

Account Manager

• Own the development and evolution of Trainline’s perks and growth partnerships strategy, aligning revenue generation, customer value and product growth objectives.
• Define how perks, partner-funded offers and third-party distribution fit within Trainline’s wider monetisation and growth framework.
• Work closely with Product to define the right moments, surfaces and journeys to deliver perks, partner offers across the Trainline experience.
• Identify opportunities where partners can both provide customer value and act as acquisition or distribution channels for Trainline products (e.g. railcards).
• Manage and grow the performance of existing perks partnerships through optimisation of commercial terms, placements, mechanics and targeting.
• Use data and experimentation to understand performance drivers across perks.
• Own reporting and performance reviews, providing clear insights and recommendations to senior stakeholders.
• Act as the commercial owner for Trainline’s key perks and growth partners, building strong, long-term relationships.
• Lead negotiations to secure high-value perks and partner-funded offers.
• Structure partnerships that can scale across the wider perks network and multiple closed user groups.
• Identify, evaluate and secure new growth partnerships that enhance Trainline’s customer proposition and unlock new demand channels for Trainline products.
• Own partner onboarding and launch, working closely with Legal, Finance, Product and Marketing teams.

Senior Manager – Partnerships, Perks

Operations

• Own end-to-end ad operations across direct and programmatic campaigns, directly and through the team, including setup, trafficking, pacing, optimisation and post-campaign reporting.
• Ensure consistently high-quality ad delivery across formats, placements and platforms, meeting defined operational standards and SLAs.
• Act as the primary operational point of escalation for campaign issues, leading troubleshooting across delivery, tracking and performance.
• Own the day-to-day operation and optimisation of Trainline’s ad tech stack, including Google Ad Manager (GAM), SSPs, consent frameworks and QA processes.
• Set, maintain and evolve operational standards for ad delivery, measurement, quality and reliability across Trainline Advertising.
• Lead integrations with new ad tech partners, formats and demand sources in collaboration with Product and Engineering teams.
• Drive improvements in automation, tooling, documentation and processes to support scale and operational efficiency.
• Lead programmatic yield management, balancing short-term revenue performance with long-term marketplace health and customer experience.
• Monitor performance across demand sources and formats, identifying opportunities to improve fill, CPMs, demand quality and overall yield.
• Evaluate, test and onboard new programmatic partners, technologies and monetisation opportunities.
• Work closely with Client Success to support campaign execution, forecasting, troubleshooting and client delivery.
• Act as the advertising operations subject-matter expert and functional lead, influencing product and engineering roadmaps to ensure scalable, high-quality monetisation is embedded early.
• Collaborate with Data and Strategy teams to improve reporting, measurement frameworks and actionable insight.
• Line-manage and develop an Ad Operations Manager, providing clear direction, coaching and performance feedback.
• Set operational priorities, ways of working and quality standards across the ad operations function.
• Build resilience and scalability by reducing single points of failure and improving documentation and process maturity.

Senior Advertising Operations Manager

Executive Assistant

• Agenda management; keep ahead of potential scheduling conflicts; using initiative to find solutions and communicate changes in a timely manner
• Act as a gatekeeper for leaders’ time, balancing strategic priorities with operational realities
• Inbox management and correspondence
• Support Product leadership rhythms such as planning cycles, QBRs, reviews and offsites
• Travel management including flights, trains, taxis, arranging visas and accommodation
• Creation and execution of cost-effective, detailed travel itineraries
• Event planning both in-house and offsite
• Project support as required
• Support for new staff
• Expense management and reporting
• Work cross-functionally with Engineering, Data, and Commercial
• Handle sensitive and confidential information with discretion and sound judgment
• Build strong relationships with other EAs and stakeholders to coordinate seamlessly at pace

Product Manager

• Define the long-term vision for Search & Commerce and lead its execution.
• Set and communicate a clear long-term vision for Search & Commerce.
• Own the product strategy and roadmap for the end-to-end Search & Buy journey.
• Champion a personalised, dynamic, and friction-free customer experience.
• Act as a senior product leader contributing to broader product strategy.

Head of Product – Search & Commerce

• Lead the strategy, delivery, and commercial success of Trainline’s partner-facing product portfolio.
• Set multi-year product strategy, lead senior product leaders and work cross-functionally to deliver scalable solutions.
• Ensure products are designed for scale and reliability across Europe, balancing bespoke partner needs with platform leverage.
• Work closely with Commercial teams to support partner acquisition, retention, and revenue growth.
• Build a high-performing product organization with strong product craft and customer focus.

Head of Product – Enterprise Solutions

• Assist with the monthly UK VAT return preparation for the UK
• Manage non-UK submissions with external advisors
• Work with the Group Senior Tax Manager and Head of Tax on general ad-hoc tax matters
• Assist with the implementation of automation to adopt efficient process improvements
• Assist with the UK corporation tax compliance process
• Manage outsourced corporate tax compliance activities for non-UK jurisdictions
• Assist with forecasting relating to the group effective tax rate and tax payments
• Handle the tax governance platform to ensure group tax deadlines are identified
• Input on tax governance for the group including maintaining risk registers
• Work with wider finance team to maintain appropriate tax accruals
• Complete tracking of the tax budget for external advisors
• Prepare PAYE Settlement Agreements and monthly accruals

Senior Tax Analyst

Product Designer

• Join a team focused on improving customer experiences across Trainline’s products, creating thoughtful, tech-enabled solutions that enhance the traveller journey while also supporting Trainline’s commercial goals and overall business performance.
• Leverage emerging technologies, including AI, machine learning, and large language models, to anticipate traveller needs, deliver timely support, and create more intuitive, personalised traveller care.
• Balance great customer experiences with an awareness of how design choices can influence key business metrics such as conversion, engagement, and retention.
• Work closely with Product, Research, Data, and Engineering in a dynamic, fast-paced environment.
• Contribute from early, ambiguous discovery phases all the way to crafting and delivering pixel perfect, high-impact features.
• Collaborate with fellow designers to shape a seamless, end-to-end travel experience that aligns with Trainline's overarching vision and strategy.
• Execute against the end-to-end design process to deliver innovative and visually polished tactical solutions, as well as contribute to Trainline’s overall strategy.
• Assess the impact of design, and draw insights to iterate and optimise experience, playing back your explorations with clear narratives, woven together with data and research.

Junior UX Designer

• Lead the development and execution of Trainline’s enterprise-wide FinOps strategy, aligned to business objectives and technology transformation goals
• Establish policies, frameworks and best practices to manage and optimise technology spend across all systems
• Embed FinOps principles across the organisation, driving a culture of cost transparency, accountability and optimisation
• Partner closely with Finance, Technology, Procurement and Business teams to align spend with value and outcomes
• Oversee governance frameworks for cost allocation, chargeback and financial accountability across departments
• Define decision-making frameworks for technology investment, rationalisation and optimisation
• Provide executive-level insight into total cost of ownership (TCO), return on investment (ROI), spend patterns and cost drivers
• Support budgeting, forecasting and long-term planning for technology investments
• Influence senior stakeholders to balance cost efficiency with innovation and growth
• Build, lead and develop a high-performing FinOps team through coaching, mentoring and capability building
• Champion FinOps training and certification programmes across Technology and Finance
• Represent Trainline in external FinOps communities and industry forums

Senior FinOps Strategy Manager

Risk

• Manage payment disputes and chargebacks, including evidence preparation, case assessment, and submission in line with major card-scheme rules (e.g. Amex, Mastercard, Visa etc.) and internal terms and conditions.
• Review dispute outcomes to accurately document reporting and analysis.
• Work with internal systems and payment service providers to manage disputes efficiently.
• Support fraud investigations for cases escalated by our Customer Service team.
• Perform manual fraud reviews on flagged transactions and accounts, taking appropriate actions on confirmed fraud.
• Contribute to continuous improvement of fraud and dispute processes, including tooling enhancement and rule tuning.
• Maintain accurate documentation and support internal risk operational controls.

Risk Operations Specialist

• Lead and coordinate verification activities for the Annual Report and Half-Year Report
• Act as a subject matter expert for external reporting and controls
• Drive continuous improvement in balance sheet processes
• Partner with the management accounting team to identify, design and embed process improvements
• Maintain good working relationship with external auditors
• Support the development of a strong internal control environment
• Encourage good practice across the finance function
• Proactively identify emerging risks or areas of complexity
• Support and lead ad-hoc finance and reporting projects

Senior Finance Manager – 9 Month Fixed Term Contract

• Own and optimise D365 F&O, ensuring the system is fully utilised and continuously improved across all finance processes.
• Identify, design, and configure system enhancements that maximise automation, accuracy, and efficiency across UK and international entities.
• Lead and develop a team of two, providing clear direction, coaching, and effective prioritisation of work.
• Ensure day-to-day system stability, including incident management, issue resolution, user access, controls, and master data governance.
• Partner with finance, technology, and business teams to gather requirements, translate needs into system solutions, and deliver cross-functional improvements.
• Drive process automation and system integrations, ensuring seamless connectivity between D365 and other finance systems such as SAP Concur, Pigment, and other financial tools.
• Manage system configuration, testing, and deployment, working closely with external partners to ensure robust change control and high-quality delivery.
• Maintain strong governance and compliance, ensuring data integrity, audit readiness, and adherence to regulatory and security standards.
• Monitor system performance and user adoption, proactively identifying optimisation opportunities and recommending improvement roadmaps.

Finance Systems Manager – 9 Month Fixed Term Contract

• Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates).
• Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions.
• Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention.
• Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions.
• Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives.
• Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement.
• Represent the client’s voice internally, providing feedback that informs product development and service enhancements.
• Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader.

Account Manager, B2B

• Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates)
• Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions
• Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention
• Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions
• Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives
• Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement
• Represent the client’s voice internally, providing feedback that informs product development and service enhancements
• Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader