TOMRA

Field Engineer

• Efficiently deliver field service work to meet cost and time objectives
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations
• Diagnose and resolve equipment issues, conducting necessary repairs
• Collaborate with internal departments to enhance customer support processes
• Conduct installations and adjustments to TOMRA Food equipment as required
• Provide comprehensive training to customers on the operations and maintenance of our systems
• Maintain accurate and detailed field reports to guide administrative follow-up procedures

Field Service Engineer

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Willing to travel abroad for at least 80% of the time, based on a flexible schedule.

Sales

• Lead sales efforts for recycling sorting capital equipment across the West Coast USA region.
• Develop and execute strategic sales plans to achieve revenue targets in the West Coast USA region.
• Identify and engage with potential customers in the recycling and waste management sectors.
• Manage the full sales cycle: prospecting, needs analysis, solution presentation, negotiation, and closing.
• Provide technical consultation and product demonstrations to customers.
• Collaborate with internal teams (Customer Project Management, Service, etc.) to ensure customer satisfaction.

Area Sales Manager

• Efficiently deliver field service work to meet cost and time objectives
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations
• Diagnose and resolve equipment issues, conducting necessary repairs
• Collaborate with internal departments to enhance customer support processes
• Conduct installations and adjustments to TOMRA Food equipment as required
• Provide comprehensive training to customers on the operation and maintenance of our systems
• Maintain accurate and detailed field reports to guide administrative follow-up procedures
• Domestic travel up to 80% of the time

General

• Efficiently deliver on-site service while meeting cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, performing necessary repairs.
• Collaborate with internal departments to improve customer support processes.
• Carry out installations and adjustments on TOMRA Food equipment as required.
• Provide comprehensive training to customers on operation and maintenance of our systems.
• Maintain accurate, detailed field reports to guide administrative follow-up procedures.

Field Technician

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Domestic travel up to 80% of the time

• Fournir efficacement des prestations de service sur le terrain en respectant les objectifs de coûts et de délais.
• Assurer une performance optimale des machines de tri de TOMRA Food afin de dépasser les attentes des clients.
• Diagnostiquer et résoudre les problèmes liés à l'équipement, en effectuant les réparations nécessaires.
• Collaborer avec les départements internes afin d'améliorer les processus d'assistance aux clients.
• Effectuer des installations et des ajustements sur les équipements TOMRA Food selon les besoins.
• Fournir une formation complète aux clients sur le fonctionnement et l'entretien de nos systèmes.
• Maintenir des rapports de terrain précis et détaillés pour guider les procédures de suivi administratif.

Technicien itinérant

• Installation, commissioning, maintenance, optimization, and repair of sensor-based sorters at TOMRA Recycling installation bases
• Ensuring maximum performance of TOMRA sorting systems in the field
• Delivering exceptional customer experiences through effective communication and support
• Optimizing the sorting systems/process by sampling and testing
• Identifying opportunities to add value to our customers' businesses through the introduction of complementary TOMRA products, solutions, and services
• Acting as a link between our customers and Headquarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers

Field Service Engineer – Waste Recycling

• Take ownership of new business development across your region—from first conversations through to signed agreements
• Build relationships with retailers and key stakeholders ahead of DRS implementation
• Develop a strong understanding of customer needs and identify where TOMRA can support
• Work closely with colleagues to shape proposals, pricing, and value cases
• Support pilot and trial projects as a pathway to long-term partnerships
• Plan and manage your own pipeline, turning opportunities into sustainable business
• Represent TOMRA in customer meetings and regional industry events

Sales Manager

Project Manager

• Reporting to the Manager, Customer Project Management, and cooperating with a team of highly skilled engineers.
• Responsible for the execution of the most advanced process solutions for TOMRA FOOD’s largest customers.
• Set-up, implementation, and monitoring of a structured stage gate process.
• Cooperate with our customers from pre-sale interactions to the final commissioning of TOMRA’s solutions.
• Lead cooperation with TOMRA internal stakeholders and 3rd parties to meet standards and deadlines.
• Manage Tomra Food projects from quotation stage to commissioning, ensuring project quality and customer satisfaction.
• Aid the sales team in accurately costing projects and identifying risks at the quotation stage.
• Ensure customer design standards are communicated and executed.
• Develop and maintain working relationships with 3rd party vendors.
• Responsible for controlling project budgets and change order management.
• Liaise with operations and logistics to ensure project schedules are maintained.

Customer Project Manager

Field Service Engineer – Metal Recycling

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field.
• Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field.
• Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
• Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
• Troubleshoot electrical and mechanical issues independently and perform root cause analysis
• Provide technical support on-site and remotely to minimize machine downtime
• Train customer operators and maintenance teams on machine usage and maintenance procedures
• Build strong customer relationships through professional communication and reliable support
• Document service activities and provide detailed service reports
• Ensure full compliance with Health & Safety standards during all service activities
• Collaborate closely with internal Service, Technical Support, Engineering, and Sales teams
• Travel extensively across India and selected APAC regions (up to 80%)