Field Service Engineer

TOMRA

Field Service Engineer providing top-notch customer service for food sorting systems at TOMRA. Ensuring optimal equipment performance and customer satisfaction with significant travel requirements.

Posted 7/24/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in field service delivery, focusing on the maintenance and operation of TOMRA Food sorting machines. Proficient in customer training, relationship management, and technical problem-solving in a dynamic, travel-intensive environment.

Highest-signal resume keywords

Field Service DeliveryPreventive And Corrective MaintenanceTOMRA Food Equipment InstallationCustomer TrainingIT And Networking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ElectronicsAutomationIndustrial MaintenancePreventive MaintenanceCorrective MaintenanceEquipment DiagnosisRepairsPC ConfigurationNetworkingField Reporting

Soft Skills

Customer Relationship ManagementCollaborationEffective Communication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

TOMRA FoodField ServiceIndustrial CustomersTravel FlexibilityTechnical Support

About the role

Key responsibilities & impact

Efficiently deliver field service work to meet cost and time objectives.
Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
Diagnose and resolve equipment issues, conducting necessary repairs.
Collaborate with internal departments to enhance customer support processes.
Conduct installations and adjustments to TOMRA Food equipment as required.
Provide comprehensive training to customers on the operations and maintenance of our systems.
Maintain accurate and detailed field reports to guide administrative follow-up procedures.
Willing to travel abroad for at least 80% of the time, based on a flexible schedule.

Requirements

What you’ll need

Bachelors degree in Electronics, Electrotechnical, Automation, Industrial Maintenance, or equivalent of minimum 3 years of experience in related field
Fluent in English + other languages are a plus.
Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
Good understanding of IT, networking, and PC configuration.
A valid driver's license.
Ability to establish and maintain effective relationships with customers, colleagues, and management.

Benefits

Comp & perks

Work equipment including laptop and cell phone subscription provided
6-month probation period
Notice period according to the Basic Conditions of Employment Act
Annual leave: 21 working days (after 5 years continuous service an additional 5 days annual leave provided)
Long service recognition: in accordance with TOMRA Jubilee policy
Travel Expenses: Daily Allowance in accordance with SARS regulations for work away from home within South Africa and in other countries
Pension Fund Scheme: Liberty Life (5% company contributions)
Medical Aid & Mental Health Benefit policy cover: Discovery
On call Standby Allowance
Company Car provided: Fringe benefits tax applies, detailed logbook for all travel and limited private mileage, in accordance with SARS
Life & Disability Insurance policy cover: Discovery