TOMRA

Field Engineer

• Installation, commissioning, maintenance, optimization, and repair of sensor-based sorters at TOMRA Recycling installation bases
• Ensuring maximum performance of TOMRA sorting systems in the field
• Delivering exceptional customer experiences through effective communication and support
• Optimizing the sorting systems/process by sampling and testing
• Identifying opportunities to add value to our customers' businesses through the introduction of complementary TOMRA products, solutions, and services
• Acting as a link between our customers and Headquarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers

Field Service Engineer – Metal Recycling

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field.
• Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

Field Service Engineer

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field.
• Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
• Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
• Troubleshoot electrical and mechanical issues independently and perform root cause analysis
• Provide technical support on-site and remotely to minimize machine downtime
• Train customer operators and maintenance teams on machine usage and maintenance procedures
• Build strong customer relationships through professional communication and reliable support
• Document service activities and provide detailed service reports
• Ensure full compliance with Health & Safety standards during all service activities
• Collaborate closely with internal Service, Technical Support, Engineering, and Sales teams
• Travel extensively across India and selected APAC regions (up to 80%)

Sales

• gestionar la totalidad o una parte de un país dentro de un segmento de mercado definido
• coordinar agencias e integradores de línea
• identificar nuevos proyectos
• establecer contactos con empresas
• proponer soluciones adaptadas a sus necesidades
• alcanzar los objetivos comerciales establecidos
• entregar resultados y estar comprometido(a) con el éxito
• conocer el potencial y la cuota de mercado de mi área
• ser responsable de la captación de negocio en mi mercado
• visitar a los clientes y mantenerse al tanto de lo que sucede en el mercado
• trabajar de forma proactiva y estructurada en la planificación de ventas
• organizar actividades de promoción en el área

Area Sales Manager – España

Customer Support

• Lead end-to-end service operations across the Americas, from first contact to resolution
• Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
• Build a Technical Support Center of Excellence, including remote support and escalation governance
• Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
• Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
• Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
• Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
• Build a team where people know what success looks like, feel safe to speak up, and can do their best work

Customer Support Manager

• Lead end-to-end service operations across the Americas, from first contact to resolution
• Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
• Build a Technical Support Center of Excellence, including remote support and escalation governance
• Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
• Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
• Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
• Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
• As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work

• Lead end-to-end service operations across the Americas, from first contact to resolution
• Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
• Build a Technical Support Center of Excellence, including remote support and escalation governance
• Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
• Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
• Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
• Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

• Drive the growth of our business by overseeing and optimizing sales operations within your designated area.
• Manage the full sales cycle and build and maintain strong customer relationships.
• Deliver tailored solutions that exceed sales targets and position TOMRA Food as a leader in the food processing industry.
• Manage the sales territory and be responsible for achieving ambitious sales targets and ensuring strong customer satisfaction.
• Responsible for the full sales process from prospecting to closing and hand off to the project delivery teams.
• Lead daily sales activities to meet ambitious targets and build a sustainable pipeline, ensuring accurate and timely CRM updates and reliable monthly, quarterly, and annual sales forecasts.
• Operate within a consultative sales model by building strong customer relationships, understanding business needs, and aligning high-technology solutions to drive value, financial benefit, and differentiation.
• Act as the voice of the customer by understanding market and customer needs, delivering tailored value, and identifying or escalating opportunities for future development.
• Provide detailed local market intelligence (trends, competitors, etc.) to work into our planning.
• Plan and collaborate with colleagues on trade show and congress selection and participation, social media content, speaking engagements, and media/PR activities to support branding and growth objectives.
• Ensure customer satisfaction within the territory.

Area Sales Manager

• Delivering field service activities across the UK and Ireland
• Commissioning, operation, testing, integration, optimisation, maintenance, and repair of equipment
• Participating in an on‑call rota to provide technical phone support and responding on‑site to equipment‑ and customer‑related issues
• Preparing clear and detailed field service reports following each installation or technical intervention
• Supporting Sales and Project Management teams
• Delivering on‑site training to customer maintenance and service teams and fellow Field Service Engineers

• Ensure machines are performing to customer expectations
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
• Problem solves for operational or mechanical efficiency
• Troubleshoot machine problems and/or performance issues through to resolution
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors
• Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
• Maintain close relationship with customer care centre (CCC) team and provide regular updates
• Actively contributes to continuous improvement activities
• Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
• Assist with training and development of new Field Service Engineers, as requested
• Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
• Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)
• Regularly report on progress made with the customer activity plan and call cycle plans
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
• Perform customer training, as required
• Promote a “Safety first” culture throughout the company, our customers, and our industry

• Responsible for driving and managing all sales activities within the Italian market
• Implement and execute a systematic sales management approach across the assigned territory
• Plan, coordinate, and execute all sales activities in Italy, ensuring consistent pipeline development and order intake
• Manage sales of capital equipment solutions for Waste Recycling and Sorting, with typical project values ranging from EUR 200,000 to EUR 1.5 million per order
• Own and manage the area sales budget, including forecasting and performance tracking
• Ensure effective internal coordination of processes and structures
• Develop, coach, and collaborate with the global sales organization
• Execute TOMRA’s overall company strategy and actively support the Business Development Manager in evaluating business opportunities
• Represent TOMRA at local and international exhibitions, conferences, and industry events

Engineering Manager

• Leading team of developers & engineers to deliver high-quality software
• Overseeing software development lifecycle incl. requirements gathering, design, implementation & deployment
• Defining & owning application architecture
• Evaluating & selecting appropriate technologies, frameworks & platforms
• Establishing & enforcing architectural standards, patterns & best practices

Software Development Manager

• Managing all or part of a country within a defined market segment
• Coordinating agencies and line integrators
• Identifying new projects
• Establishing contacts with companies
• Proposing tailored solutions to meet their needs
• Delivering results and being committed to win
• Responsible for acquiring business in the market
• Visiting customers and staying informed about market conditions
• Engaging in consultative sales approach
• Researching and educating oneself on TOMRA technology, competition, category, and customer value
• Sales planning and maintaining a pipeline of projects
• Ensuring quality handover to Sales Admin and CPM
• Organizing promotion activities within the area such as demos and webinars
• Collaborating with Sales Team and creating commercial test reports

• Installing, maintaining, and repairing TOMRA reverse vending machines at customer sites
• Diagnosing and troubleshooting mechanical and electrical faults to minimise downtime
• Carrying out both corrective and preventive maintenance visits
• Supporting installation and commissioning of new systems once trained
• Acting as a technical escalation point and sharing best practice with the wider team
• Supporting the onboarding and training of new technicians as the team grows
• Auditing on-site work and ensuring high service standards
• Managing tools, spares, and van stock in line with inventory requirements
• Accurately recording work completed in our ERP system (IFS)
• Building strong relationships with customers, including retailers and shopping centres
• Shift or weekend work may be required as the service organisation continues to expand.

Field Service Engineer – Metal Recycling

Field Service Engineer

Field Service Engineer

Field Service Engineer

Area Sales Manager – España

Customer Support Manager

Customer Support Manager

Customer Support Manager

Area Sales Manager

Field Service Engineer

Field Service Engineer

Area Sales Manager

Software Development Manager

Area Sales Manager

Lead Field Service Engineer