TOMRA

Account Executive

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades.
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes.
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources.
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy.
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement.
• Support ASMs in region with customer – specific service plans.
• Partner with Business Development and Service leaderships to align regional goals and service sales targets.
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region.
• Identify process gaps in service sales activities and propose practical solutions.
• Contribute checking the development and launch of new service products and digital offerings.
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption.
• Act as the escalation point for complex or critical customer cases related to service sales.
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints.

Service Sales Executive

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources
• Drive proactive business development by identifying and pursuing new leads, re-engaging dormant accounts, and building a robust pipeline to support aftermarket sales growth
• Execute foundational sales activities, including cold calling, door-to-door outreach, and lead nurturing, to establish relationships and generate opportunities in priority markets
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement
• Support ASMs in region with customer – specific service plans
• Partner with Business Development and Service leaderships to align regional goals and service sales targets
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region
• Identify process gaps in service sales activities and propose practical solutions
• Contribute to the development and launch of new service products and digital offerings
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption
• Act as the escalation point for complex or critical customer cases related to service sales
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints
• Embracing related assignments and responsibilities as required to contribute to the overall success of our team
• Promote a “Safety First” culture throughout the company, our customers, and our industry

Sales Executive, Service

Program Manager

• Establish a Technical Training Center of Excellence to standardize and deliver structured, comprehensive training that enhances service capabilities and performance
• Develop and manage training protocols, procedures, and guidelines to ensure consistent, high-quality delivery, including troubleshooting from standard to urgent technical issues
• Own and maintain a training repository of best practices, methodologies, and tools to maximize knowledge sharing across teams
• Define, monitor, and measure team performance and productivity to drive continuous improvement
• Develop and execute a strategic training plan that addresses the needs of employees, partners, and customers
• Design and implement a multi-channel training program, including structured classes, e-learning, in-person, in-field, and certification programs.
• Ensure training programs meet operational requirements and support company objectives
• Identify emerging training trends and implement innovative solutions to improve efficiency, quality, and satisfaction
• Evaluate and adopt tools and technologies to enhance internal and customer training operations
• Conduct analyses to identify skill gaps and align training initiatives with business objectives
• Measure and track improvements in post-training proficiency and ongoing job performance
• Establish processes to monitor training effectiveness through feedback and assessments
• Manage assigned budget and meet financial targets
• Promote a 'Safety First' culture across all operations

Technical Training Program Manager

Technical Program Manager

• Establish a Technical Support Center of Excellence to deliver efficient, high-quality, and timely customer support
• Evaluate current technical resources, service models, and remote support capabilities and enhance remote service offerings and drive technical service excellence
• Develop and manage technical protocols, procedures, and guidelines to ensure consistent and effective troubleshooting - from standard to complex technical issues.
• Build and maintain a central technical resource library for parts, specifications, best practices, methodologies, and tools
• Design and implement an integrated, customer-focused Technical Support Center model
• Oversee technical and mechanical support to ensure timely and proficient issue resolution
• Support the creation and maintenance of technical documentation and training materials for Field Service Engineers
• Monitor performance metrics, identify opportunities for improvement, and implement corrective actions
• Develop and implement a strategic technical service plan that meets employee and customer needs
• Identify emerging technologies and integrate innovative solutions to enhance efficiency and satisfaction
• Map the customer journey and strengthen systems, processes, and standards for technical service and escalation management
• Prepare for and support CRM implementation
• Define and monitor key performance indicators (KPIs) to ensure continuous improvement and service excellence
• Partner with global teams to manage escalations, support product quality initiatives, and collaborate on PMO and R&D projects
• Oversee special service projects, ensuring compliance with scope, timelines, and budgets
• Manage assigned budgets and meet financial targets. Plan and forecast performance, resource, and financial needs accurately
• Manage performance, career development, and succession planning
• Champion a “Safety First” culture across all operations

Technical Operations Manager

Technical Operations Manager – Americas

Field Engineer

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
• Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
• Problem solves for operational or mechanical efficiency.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance.
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
• Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
• Maintain close relationship with customer care centre (CCC) team and provide regular updates.
• Actively contributes to continuous improvement activities.
• Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
• Assist with training and development of new Field Service Engineers, as requested.

Field Service Engineer

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
• Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary, escalate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
• Assist with training and development of new Field Service Engineers, as requested
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Complete administrative tasks in an accurate and timely manner
• Promote a “Safety First” culture throughout the company, our customers, and our industry

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
• Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
• Problem solves for operational or mechanical efficiency.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines.
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
• Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
• Maintain close relationship with customer care centre (CCC) team and provide regular updates.
• Actively contributes to continuous improvement activities.
• Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
• Assist with training and development of new Field Service Engineers, as requested.

• Ensure machines are performing to customer expectations. React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs. Problem solves for operational or mechanical efficiency. Troubleshoot machine problems and/or performance issues through to resolution. Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines. Complete removal and installation of mechanical components such as shafts, bearings, belts, motors. Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents. Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s). Maintain close relationship with customer care centre (CCC) team and provide regular updates. Actively contributes to continuous improvement activities. Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration. Assist with training and development of new Field Service Engineers, as requested.

SEO Marketing

• Support technical SEO initiatives such as fixing broken links, updating metadata, and improving HTML structure
• Assist with content maintenance and optimization in the CMS
• Manage URL redirects and perform general site hygiene tasks
• Review and update outdated or irrelevant content
• Optimize image use and organize media assets
• Ensure web pages follow best practices for accessibility and performance
• Maintain and optimize web content, improve website structure and performance, and contribute to international corporate website management

Working Student – Technical SEO and Content Maintenance

Business Development Rep

• Lead the full sales cycle—from lead generation and customer engagement to negotiation, installation coordination, and post-sale follow-up.
• Identify and engage potential customers, establishing contact with key decision-makers and building long-term relationships.
• Execute strategic sales plans to meet and exceed revenue, product mix, and profitability targets.
• Drive market development by initiating and nurturing new business opportunities in the upcoming deposit return system in Portugal.
• Conduct product demonstrations and presentations tailored to client needs.
• Negotiate contracts and close deals effectively, ensuring alignment with TOMRA’s commercial goals.
• Collaborate with cross-functional teams to ensure seamless customer onboarding and satisfaction.
• Monitor market trends and competitor activity to inform and adapt sales strategies; provide regular reporting on sales activities, pipeline status, and forecasts.
• Represent TOMRA at industry events and trade shows, enhancing brand visibility.

Business Developer

Sales

• Develop and execute strategic sales plans to achieve revenue targets in the West Coast USA region.
• Identify and engage with potential customers in the recycling and waste management sectors.
• Manage the full sales cycle: prospecting, needs analysis, solution presentation, negotiation, and closing.
• Provide technical consultation and product demonstrations to customers.
• Collaborate with internal teams (CPM, service, etc.) to ensure customer satisfaction.
• Monitor market trends, competitor activity, and customer feedback to inform strategy.
• Represent TOMRA at industry events, trade shows, and conferences throughout the West Coast region.

Service Sales Executive

Sales Executive, Service

Technical Training Program Manager

Technical Operations Manager

Technical Operations Manager – Americas

Field Service Engineer

Field Service Engineer

Field Service Engineer

Field Service Engineer

Working Student – Technical SEO and Content Maintenance

Business Developer

Area Sales Manager – West Coast (Recycling Equipment)