Field Service Engineer

TOMRA

Field Service Engineer role providing technical support across India and APAC for TOMRA's sorting technologies. Focus on installation, maintenance, and customer training to ensure optimal performance in recycling operations.

Posted 5/29/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 ₹0 - ₹1,000,000 per yearWebsite

About the role

Key responsibilities & impact

Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
Troubleshoot electrical and mechanical issues independently and perform root cause analysis
Provide technical support on-site and remotely to minimize machine downtime
Train customer operators and maintenance teams on machine usage and maintenance procedures
Build strong customer relationships through professional communication and reliable support
Document service activities and provide detailed service reports
Ensure full compliance with Health & Safety standards during all service activities
Collaborate closely with internal Service, Technical Support, Engineering, and Sales teams
Travel extensively across India and selected APAC regions (up to 80%)

Requirements

What you’ll need

Degree in Mechanical Engineering, Electrical Engineering, or a related technical field
Minimum 3 years of hands-on experience in electrical and mechanical service work
Experience in customer-facing technical support or field service environments
Strong troubleshooting and problem-solving skills
Good knowledge of industrial equipment, automation, or machinery
Fluent English communication skills
Good computer skills, especially with Microsoft Office tools such as Outlook, Excel, and Teams
Independent and proactive working style
Valid driver’s license
Based in Surat or willing to relocate to Surat

Benefits

Comp & perks

A global and multicultural working environment
High level of ownership and independence
Opportunity to work with innovative sorting technologies
Strong focus on sustainability and resource recovery
Continuous learning and technical development opportunities
Flexible field-based working environment
Laptop and mobile phone provided
Travel expenses covered
Performance bonus opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electrical servicemechanical servicetroubleshootingroot cause analysistechnical supportmachine maintenanceindustrial equipmentautomationmachinery

Soft Skills

problem-solvingcommunicationcustomer relationship managementindependent workingproactive working

Certifications

degree in Mechanical Engineeringdegree in Electrical Engineering