Thomson Reuters

Financial Planning and Analysis

• Support clients via phone and WhatsApp
• Organize and deliver training and client enablement
• Maintain close relationships with clients
• Monitor product/service performance and usage
• Drive adoption of new product/service features
• Manage schedules
• Record all client interactions
• Communicate clearly and provide ongoing feedback to management

Mid-level Financial Analyst – Implementation & Training

Customer Success Manager

• Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts
• Develop and execute Customer Success Plans aligned to customer business priorities
• Lead Executive Business Reviews, Quarterly Business Reviews, and strategic governance meetings
• Drive product adoption, utilisation, and time-to-value across Thomson Reuters solutions
• Monitor customer health, identify risks early, and execute retention strategies
• Partner with Strategic Account Managers to identify expansion, cross-sell, and upsell opportunities
• Build trusted executive relationships with customer stakeholders
• Act as the Voice of the Customer across Product, Support, Professional Services, and Sales
• Coordinate internal resources to ensure successful delivery and customer outcomes
• Capture customer insights, success metrics, and engagement activities in Salesforce
• Develop customer advocates, references, and long-term strategic partnerships
• Deliver renewals, retention, customer health, adoption, executive engagement, satisfaction, advocacy, and expansion outcomes

Strategic Customer Success Manager

Editor

• Proactively edit articles while fostering a positive, collaborative and inclusive work environment
• Enforce Reuters’ editorial and ethical standards, style, guidelines and policies
• Ensure stories meet Reuters’ standards for accuracy, speed, balance and clarity
• Support fact-check article production and build closer ties with the broader Reuters news file
• Mentor early-career journalists on coverage and verification skills
• Collaborate with journalists across regional teams to develop fact-checking articles
• Meet Reuters Fact Check deliverables outlined in fact-checking partnerships
• Explore digital verification techniques and tools
• Produce fact-checking articles, verification notes or explainers when required

Fact-Checking Editor

• Cultivate and sustain strong relationships with customer account stakeholders
• Design and implement customer success plans tailored to customer goals and objectives
• Guide new customers through onboarding and accelerate time to value
• Analyze usage patterns to identify adoption barriers and increase product engagement
• Collaborate with sales to manage renewals and identify upselling and cross-selling opportunities
• Act as customer advocate and gather feedback for product development and marketing strategies
• Partner with sales, marketing, and product teams to align customer success initiatives with business goals

Customer Success Manager – Legal

Product Marketing

• Define ideal customer profiles for CoCounsel Legal, New-to-Online Business, and Partnerships growth pillars
• Build targeting criteria and persona frameworks for Mid Law firms and practice areas
• Identify and prioritize High Value Growth accounts and map buying committees
• Maintain current intelligence on Mid Law adoption of AI, research workflows, and legal technology
• Partner with sales executives to create account plans for high-value Mid Law firms
• Sequence engagement across buying committees through deals with Account Executives
• Contribute to deal reviews, QBRs, and account strategy sessions
• Partner with marketing on demand, content, event, and webinar programs for prioritized accounts
• Connect the field with product marketing and content teams
• Monitor intent signals, market trends, and account engagement data
• Design and run tests to validate firm profiles, practice areas, and use cases
• Build dashboards and reporting for pipeline influence, win rate, deal velocity, and product/practice-area coverage
• Continuously refine strategy, tactics, and resourcing based on data

Senior Manager, GTM Strategy & Execution

Journalist

• Set editorial priorities for breaking and daily news across all formats in conjunction with the regional editor and bureau chiefs
• Lead and coordinate a cross-format team to deliver fast, accurate, and impactful coverage
• Ensure stories meet Reuters’ standards and client expectations across platforms
• Make rapid editorial decisions under time pressure
• Collaborate with regional and global editors to shape coverage and strategy
• Mentor and coach staff, fostering a high-performance and inclusive newsroom culture
• Drive innovation and experimentation in breaking news coverage
• Manage the daily breaking news file in Latin America across text, video, and pictures
• Oversee Reuters’ response to breaking news events, including first snaps, pictures, live video coverage, personal stories, and explainers
• Oversee daily news coverage of elections, summits, and viral-worthy slice-of-life stories
• Set editorial priorities for the day and ensure timely, accurate, and high-impact coverage for Reuters’ global clients
• Oversee integrated text-visuals breaking news hubs across Latin America
• Report to the Latin America Editor

Latin America Breaking & Daily News Editor

• Process expenses, invoices, and outside services costs
• Coordinate meetings and events
• Track information requests and collate presentations
• Provide administrative support to the Chief Financial Officer and business
• Use Microsoft Office 365, Workday, and Travel & Expense systems
• Identify, research, and resolve complex problems and issues
• Establish business relationships with internal administrative professionals to determine solutions
• Respond accurately and timely to work requests
• Interact with senior management and administrative support staff
• Compose and prepare reports and correspondence, including proofreading
• Maintain the CFO’s calendar through scheduling, vetting, and prioritization
• Handle informational inquiries and redirect them to appropriate team members
• Prepare domestic and international itineraries and travel arrangements
• Manage projects and various initiatives
• Support standing management-led meetings and events
• Complete ad hoc projects and other assigned duties

Executive Assistant – CFO

Sales Development Rep

• Generate qualified leads by prospecting for business opportunities within new and existing clients
• Cultivate and nurture prospects from unidentified leads to scored leads with appointments for Account Executives
• Make outbound phone calls to customers and prospects to set appointments for sales teams
• Identify, generate, and qualify new sales leads using customer analytics, predictive marketing processes, and existing customers
• Explain Thomson Reuters products and services to potential clients
• Prospect new customers and assigned leads within a pooled resource group
• Understand customer archetypes and needs within the relevant subsegment and territory
• Identify prospects and acquire contact data
• Run sales campaigns, including sequenced email and video campaigns
• Use social media to connect with and score potential leads
• Provide feedback to Marketing on demand generation campaign effectiveness
• Provide feedback to Value Proposition on persona and product packaging effectiveness
• Use Salesforce workflows to progress deals
• Pilot new sales enablement tools
• Track qualifying data in CRM to score leads
• Meet goals for pipeline volume, appointments set, pipeline value, revenue from appointments, and lead response time

Sales Development Representative, Tax

• Develop and maintain trusted relationships with clients' key stakeholders
• Own the customer success strategy for assigned accounts
• Lead strategic business meetings, executive reviews, and governance forums
• Develop and execute action plans for at-risk customers
• Identify expansion, upsell, and cross-sell opportunities
• Collaborate with Product Management, Development, Support, Professional Services, Sales, and Customer Education
• Keep documentation up to date on plans, risks, activities, and opportunities

General

• Partner with Sr. Manager of Digital Optimization, Digital Product Managers, web UX designers, and other optimization team members to translate testing strategy into detailed, specification-ready test plans
• Define test mechanics—what will be tested, how variations will differ, which audiences are included, and what success looks like
• Build and configure Adobe Target experiences with precision, including targeting logic, traffic allocation, and tracking parameters
• Validate measurement design—confirm that KPIs are properly instrumented in Adobe Analytics
• Develop test variations working closely with designers and developers
• Own test operations within our established processes
• Configure analytical dashboards in Adobe Analytics to monitor test performance and enable real-time visibility into results
• Document test results, and support post-test analysis and results interpretation

Testing & Optimization Specialist

Full-stack Engineer

• Partner closely with our Chief Technology Officer to shape and drive people strategies
• Drive the strategic people agenda in a highly matrixed and collaborative environment
• Partner with key teams to align HR strategies with business objectives
• Lead change management initiatives to foster innovation and transformation
• Work with business leaders to identify future capabilities and develop talent strategies
• Design effective operating models and talent management activities to support business strategy
• Improve business effectiveness through operational enhancements
• Utilize metrics and analytics to guide management decisions and improve performance

Vice President, HRBP – Product Engineering

Project Manager

• Lead the PMO's strategic delivery motion for high-value, high-risk, and high-complexity work.
• Oversee the delivery model for Tier 1 and Tier 2 engagements, ensuring strong execution, clear accountability, and consistent customer outcomes.
• Own delivery quality and execution discipline across strategic customer engagements.
• Ensure governance expectations are consistently applied for Tier 1 and Tier 2 work.
• Build strong working relationships with Project Owners, GMs, and other stakeholders.

Director of Project Management – Strategic Delivery

• Design, develop, and own Content Tools end-to-end
• Build API-first with versioned contracts and schemas
• Design retrieval components for agentic use
• Build and tune retrieval and search in collaboration with research scientists
• Practice verified spec-driven development
• Participate in on-call rotation and take ownership of incidents
• Instrument components with structured logging and metrics

Senior Software Engineer

Revenue Operations

• Manage daily operations to achieve the designated goals for Segment Sales and Client Management teams across the Legal Professionals & Government Segment
• Partnering with the sales, partnerships & alliances, marketing, customer success and business leadership to initiate and drive initiatives
• Lead CRM adoption and usage, own the sales and renewal process, identify opportunities to remove administrative burdens
• Drive revenue measurement and outcomes, improve the efficiency of the sales organization
• Excel in directing a high-performing team, using exceptional interpersonal skills and cultural sensitivity to build a collaborative environment
• Partner with Sales and transformation leadership by initiating and driving major projects involving Revenue Operations analysis
• Build and foster a collaborative relationship between sales, partnerships & alliances, customer success and marketing
• Identify, design and lead projects that further simplify complex data ecosystems to drive standardization in business intelligence
• Create and implement strategies for sales process improvement and effectiveness that facilitate continuous process improvement
• Foster an AI focused culture, leveraging AI to ‘run the business’ and advocate for an AI forward operating mechanism
• Lead President level forecast calls to drive focus, accountability and deal level inspection to ensure efficacy of the forecasting process

Director, Revenue Operations – LP & Government

• Own and operationalize segment GTM strategy
• Partner with segment leadership to define annual and in-year GTM motions
• Develop and maintain segment-level market sizing and opportunity analysis
• Drive alignment between GTM strategy and quota/territory design
• Monitor GTM execution effectiveness and recommend course corrections
• Drive accountability across the segment for NRR outcomes
• Act as primary operational partner to sub-segment sales leadership
• Prepare and facilitate business reviews and performance reporting
• Build and maintain a rigorous bottoms-up forecast model