Customer Success Manager – Legal

Thomson Reuters

Customer Success Manager driving adoption of Thomson Reuters’ AI-based legal software in Singapore. Guiding onboarding, renewals, expansion, and customer feedback initiatives.

Posted 8/12/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by cultivating strong relationships, designing tailored success plans, and analyzing usage patterns to enhance product engagement. Proficient in collaborating with cross-functional teams to align initiatives with business goals and drive customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementOnboarding ProcessUsage Pattern AnalysisCross-Functional CollaborationRenewal Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansProduct Engagement AnalysisUpselling StrategiesCross-Selling StrategiesFeedback Gathering

Soft Skills

Positive AttitudeProblem-Solving SkillsRelationship BuildingTeam Collaboration

Tools & Technologies

AI-Based ProductsCustomer Relationship Management Software

Certifications & Qualifications

Bachelor's Degree in Law or Business

Industry Keywords

Customer AdvocacyStakeholder ManagementCustomer ExperienceSales CollaborationMarketing Strategies

About the role

Key responsibilities & impact

Cultivate and sustain strong relationships with customer account stakeholders
Design and implement customer success plans tailored to customer goals and objectives
Guide new customers through onboarding and accelerate time to value
Analyze usage patterns to identify adoption barriers and increase product engagement
Collaborate with sales to manage renewals and identify upselling and cross-selling opportunities
Act as customer advocate and gather feedback for product development and marketing strategies
Partner with sales, marketing, and product teams to align customer success initiatives with business goals

Requirements

What you’ll need

Bachelor's Degree, preferably in Law or Business, or equivalent
Minimum 3-5 years of relevant work experience
Interest in learning new technology and software, including AI-based products
Positive attitude and problem-solving skills
Ability to work on cross-functional teams and contribute to broader outcomes focused on positive customer experiences

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Career development and continuous learning opportunities
Grow My Way programming and skills-first development
Two paid volunteer days off annually
Opportunities for pro-bono consulting projects and ESG initiatives
Inclusive and belonging-focused culture
Flexible work-life balance policies