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Customer Success Manager
Thomson ReutersCustomer Success Manager developing and maintaining trust with key stakeholders for a technology leader. Collaborating with various teams to ensure client success in Brazil.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on developing client relationships and executing strategic initiatives. Proficient in managing multiple accounts and projects in enterprise environments, leveraging SaaS solutions and customer success platforms.
Highest-signal resume keywords
Customer Success Strategy OwnershipClient Relationship ManagementSaaS Solutions KnowledgeAccount Management ExperienceAdvanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Customer SuccessAccount ManagementConsultingImplementationProject Management
Soft Skills
CollaborationStrategic ThinkingCommunication
Tools & Technologies
SalesforceSenseDataCloud Platforms
Industry Keywords
Enterprise TechnologiesBusiness AdministrationFinanceInformation Systems
About the role
Key responsibilities & impact- Develop and maintain trusted relationships with clients' key stakeholders
- Own the customer success strategy for assigned accounts
- Lead strategic business meetings, executive reviews, and governance forums
- Develop and execute action plans for at-risk customers
- Identify expansion, upsell, and cross-sell opportunities
- Collaborate with Product Management, Development, Support, Professional Services, Sales, and Customer Education
- Keep documentation up to date on plans, risks, activities, and opportunities
Requirements
What you’ll need- Bachelor's degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, Law, International Trade, or related fields
- Advanced/Fluent English required
- Experience in Customer Success, Account Management, Consulting, Professional Services, Implementation, or similar roles
- Experience managing strategic clients and working in large enterprise corporate environments
- Knowledge of SaaS solutions, cloud platforms, or enterprise technologies
- Experience managing multiple accounts, priorities, and projects simultaneously
- Familiarity with SenseData, Salesforce, or other Customer Success platforms is a plus
Benefits
Comp & perks- Hybrid Work Model: We adopt a flexible hybrid work environment (2–3 days per week in the office, depending on the role)
- Flexibility and Work–Life Balance: "Flex My Way"
- Professional Development and Growth: We foster a culture of continuous learning
- Competitive Industry Benefits: health and dental insurance, company mental health days, performance incentive programs
- Social Impact: two paid volunteer days per year